Waste of time and money! No quality control! Also they take your money if you order on the mobile app by mistake there is no way to cancel and corporate is fine with that! Still waiting on response and money! Don't believe any positive reviews they are FAKE It is now 1/14 and still nothing from customer service other than requesting pictures and receipts on 1/12 Sunday even though I ordered off my app! I did send pic and receipt same day requested clearly Dunkin does not check reviews! 1/18 Customer service still has not reached out! 😑 Don't believe the hype!
Heimi Ayala
Employees do not respond to greetings
Service: 2
Matthew Hallberg
Wondered why they didn’t give me the donut I ordered? Going elsewhere now
Atmosphere: 3
Food: 4
Service: 3
CompleteMisunderstanding
This is my first time coming here, and this will also be my last. No one was in line , not even busy but, you give an customer something like this . You all should be fired for this … you all expect a customer to eat this after spending my money. Beyond pissed
Atmosphere: 1
Food: 1
Service: 1
Joe Shroka
Had a drink come out of the carrier and spill. They replaced it for me. Great customer service
Food: 5
Service: 5
John Pork
They didn’t have boo buckets this would have been nice to know before ordering my order.Now I have to drive 40 minutes to another Dunkin’ Donuts for a bucket.
Atmosphere: 1
Food: 1
Service: 1
白君德
My go to place for some affordable donuts and coffee. They always have my order ready quickly and out the door.
Atmosphere: 5
Food: 5
Service: 5
Tor Campbell
The customer service here is beyond amazing. I came in the morning when they were super busy so I had to wait a tad bit longer (like 2 minutes maybe) and they were so apologetic when there was no need really. on top of that the quality of the food was on point. one of the best dunkin’ donuts experiences i’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Carmen Saenz
I ordered three lattes and they gave me very little milk. I asked for more milk and they did it very badly. I asked for creams and they gave them to me just as badly.
David Souri
This is quite literally the best Dunkin in Aurora at least, I pass another Dunkin on my way here because the staff is actually bright and energetic in the morning and add delight to my breakfast. I cannot say the same about the location I pass on my way here. I always get a smile, and it really helps make my breakfast enjoyable and set a good tone for my day.
Order a chocolate sprinkle check it out you think they ran out of sprinkles or they just didn't care??
Atmosphere: 3
Food: 1
Service: 4
FIRAS AL SAMMARRAIE
Martha thank you so much for your service and helping You’re the best location
Atmosphere: 5
Food: 5
Service: 5
Meredith Keen
Worst location ever.....Hello management and corporate. Your employees at this location suck. Every order I've made thru doirdash is wrong. How difficult is it to read and fulfill an order correctly.Here's my experience from multiple orders.1. Ordered a $7 cappuccino got a large cut of steamed milk....really2. Ordered coffee with cream and sugar got hot chocolate- funny thing is the sticker on the cup was for coffee the way I ordered it.....seriously you're a coffee and donut shop.3. Ordered 2 muffins, 1/2 dozen donuts, breakfast sandwich, iced coffee and hot coffee. I received the coffees and breakfast sandwich. The sticker on the bag had my entire order on it but I got 25% of it.....absolutely unacceptable.Management you need to really take a good hard look at who you are hiring to work there. Your employees inability to get orders right can and will destroy your business...customer orders should be accurate more often then not. Or how bout this get rid of the hourly rate and pay them on commission only this will force employees to do things accurately, not be argumentative with customers when they mess up orders. They get paid on a per order basis that they fulfill, correctly in its entirety there are no consequences for their mistakes which is why it continues to consistently happen. Start holding the employees accountable for it and not the customers, money hurts when it's taken away. How bout they pay the charge if they mess up the order and the customer gets a refund. Pretty sure money being taken away from them would be a huge motivator to oh IDK use your brain and do it right.
Denise Adams
It's Dunkin not much to say. If you know you know.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese, Munchkins Donut Hole Treats, Bagels, Assorted Half Dozen or Dozen Donuts
Steven Zlatic
Quality Dunkin’ Donuts restaurant. Like their soft seating plus the high tables as well as the regular seats. Employees are kind and efficient and it’s great to have both donuts and ice cream in the same location.
Waste of time and money! No quality control! Also they take your money if you order on the mobile app by mistake there is no way to cancel and corporate is fine with that! Still waiting on response and money! Don't believe any positive reviews they are FAKE
It is now 1/14 and still nothing from customer service other than requesting pictures and receipts on 1/12 Sunday even though I ordered off my app! I did send pic and receipt same day requested clearly Dunkin does not check reviews!
1/18 Customer service still has not reached out! 😑 Don't believe the hype!
Employees do not respond to greetings
Service: 2
Wondered why they didn’t give me the donut I ordered? Going elsewhere now
Atmosphere: 3
Food: 4
Service: 3
This is my first time coming here, and this will also be my last. No one was in line , not even busy but, you give an customer something like this . You all should be fired for this … you all expect a customer to eat this after spending my money. Beyond pissed
Atmosphere: 1
Food: 1
Service: 1
Had a drink come out of the carrier and spill. They replaced it for me. Great customer service
Food: 5
Service: 5
They didn’t have boo buckets this would have been nice to know before ordering my order.Now I have to drive 40 minutes to another Dunkin’ Donuts for a bucket.
Atmosphere: 1
Food: 1
Service: 1
My go to place for some affordable donuts and coffee. They always have my order ready quickly and out the door.
Atmosphere: 5
Food: 5
Service: 5
The customer service here is beyond amazing. I came in the morning when they were super busy so I had to wait a tad bit longer (like 2 minutes maybe) and they were so apologetic when there was no need really. on top of that the quality of the food was on point. one of the best dunkin’ donuts experiences i’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
I ordered three lattes and they gave me very little milk. I asked for more milk and they did it very badly. I asked for creams and they gave them to me just as badly.
This is quite literally the best Dunkin in Aurora at least, I pass another Dunkin on my way here because the staff is actually bright and energetic in the morning and add delight to my breakfast. I cannot say the same about the location I pass on my way here. I always get a smile, and it really helps make my breakfast enjoyable and set a good tone for my day.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Order a chocolate sprinkle check it out you think they ran out of sprinkles or they just didn't care??
Atmosphere: 3
Food: 1
Service: 4
Martha thank you so much for your service and helping
You’re the best location
Atmosphere: 5
Food: 5
Service: 5
Worst location ever.....Hello management and corporate. Your employees at this location suck. Every order I've made thru doirdash is wrong. How difficult is it to read and fulfill an order correctly.Here's my experience from multiple orders.1. Ordered a $7 cappuccino got a large cut of steamed milk....really2. Ordered coffee with cream and sugar got hot chocolate- funny thing is the sticker on the cup was for coffee the way I ordered it.....seriously you're a coffee and donut shop.3. Ordered 2 muffins, 1/2 dozen donuts, breakfast sandwich, iced coffee and hot coffee. I received the coffees and breakfast sandwich. The sticker on the bag had my entire order on it but I got 25% of it.....absolutely unacceptable.Management you need to really take a good hard look at who you are hiring to work there. Your employees inability to get orders right can and will destroy your business...customer orders should be accurate more often then not. Or how bout this get rid of the hourly rate and pay them on commission only this will force employees to do things accurately, not be argumentative with customers when they mess up orders. They get paid on a per order basis that they fulfill, correctly in its entirety there are no consequences for their mistakes which is why it continues to consistently happen. Start holding the employees accountable for it and not the customers, money hurts when it's taken away. How bout they pay the charge if they mess up the order and the customer gets a refund. Pretty sure money being taken away from them would be a huge motivator to oh IDK use your brain and do it right.
It's Dunkin not much to say. If you know you know.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese, Munchkins Donut Hole Treats, Bagels, Assorted Half Dozen or Dozen Donuts
Quality Dunkin’ Donuts restaurant. Like their soft seating plus the high tables as well as the regular seats. Employees are kind and efficient and it’s great to have both donuts and ice cream in the same location.
Wheelchair accessibility: Accessible location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
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