kristen was very wonderful she has very good customer service and put a smile on my face. she’s an asset to this place nothing bad bathroom’s were clean got my coffee fast
Atmosphere: 5
Food: 5
Service: 5
Kristin C
Twice now I’ve ordered the bacon avacado toast here and it has been hard as a rock! I complained to corporate and they wanted a receipt, well…this location never gives you your receipt nor does any other Dunkin! You don’t even know the total until you pull up, so thanks corporate for doing nothing. This location also puts a ton of ice and a lot of cold foam so if you take the ice and foam out, your cold brew is really a small coffee. The young lady with the nails that works here is great though and she’s always super friendly and upbeat! Her nails are always done, but I don’t know her name. Everyone else is very stoic. I’m looking forward to the new location opening up off Randall cause they’ll be trained hopefully… this location overall is so hit and miss with their products…
Atmosphere: 3
Food: 1
Service: 4
Krista Rank
Thank you for always being friendly and polite! I never feel like an inconvenience or 'rushed' through the drive-thru. Excellent customer service! And, my order is always correct!
Food: 5
Service: 5
Wayne Roland
Employees here were very friendly and helpful..
Atmosphere: 5
Food: 4
Service: 5
Amber Rizaei
I go here EVERY morning even though the one on galena is closer to my house and there’s a couple on my way to work. This place is the ONLY one that makes a frozen coffee perfectly. Everyone is super friendly in the drive through. They are open Christmas Day and that made my whole day!
Himay Hue
Came to get donuts and they were cold and stale
Food: 1
Club Z of North Aurora-Elburn
I get Dunkin usually a couple times per week at various places. This store (been coming here for about 5 years) consistency gets my order correct and I don't have to worry about asking them to fix it. Kristin is my favorite person at the drive-thru window and will brighten your day. There's a lot of turnover with people, but they are doing a pretty good job right now.
Food: 4
Service: 4
Kyle Murphy
We went to Dunkin’ Donuts and every donut that we wanted were out of stock and we wanted we got too big egg and cheese bagels and said they gave us two bacon egg and cheese muffins and their service is horrible and they’re rude and sassy. I definitely do not recommend this Dunkin’ Donuts.
Food: 5
Service: 1
S Biegs
September 9 around 7:20 in the morning. I got more flies in my bag than donuts. I’m about to throw up in the donut bag. Seriously you gotta do better than this. Absolutely disgusting. Even saw the guy waving his hand around his head. Now I know why. Got flies probably laying eggs on all these donuts you are serving.
Atmosphere: 1
Food: 1
Service: 2
Arianna Barr
There is a freaking dead bee in my coffee!! DO BETTER!!! ??
lady that works there is great, the guys are just beyond words. Waited in line for 10 mins to get my order, he asks my name for the mobile order, then 4 mins later comes back and asks me what my order is. I ordered a medium, got a small and then refused to give me a medium. No thank yous, welcomes, nothing. Just glares and disrespect.
Atmosphere: 1
Food: 1
Service: 1
Tommy Costello
Glad I go to this location to order hashbrowns and get four burnt hashbrowns as my order. And if it’s not hashbrowns I get hair in my egg bites or
Atmosphere: 1
Food: 1
Service: 1
Keith Morris
It’s time to start blasting these places for poor service. It’s a shame because there is a white woman who works there who is awesome. But the other people must not know what please, have a nice day, and thank you mean. Stop making them rich shut their location down by not patronizing. 2 Starbucks in the area on Orchard one north of I-88 and one south of I-88. You deserve better people! I won’t be back that’s for sure.
kristen was very wonderful she has very good customer service and put a smile on my face. she’s an asset to this place nothing bad bathroom’s were clean got my coffee fast
Atmosphere: 5
Food: 5
Service: 5
Twice now I’ve ordered the bacon avacado toast here and it has been hard as a rock! I complained to corporate and they wanted a receipt, well…this location never gives you your receipt nor does any other Dunkin! You don’t even know the total until you pull up, so thanks corporate for doing nothing. This location also puts a ton of ice and a lot of cold foam so if you take the ice and foam out, your cold brew is really a small coffee. The young lady with the nails that works here is great though and she’s always super friendly and upbeat! Her nails are always done, but I don’t know her name. Everyone else is very stoic. I’m looking forward to the new location opening up off Randall cause they’ll be trained hopefully… this location overall is so hit and miss with their products…
Atmosphere: 3
Food: 1
Service: 4
Thank you for always being friendly and polite! I never feel like an inconvenience or 'rushed' through the drive-thru. Excellent customer service! And, my order is always correct!
Food: 5
Service: 5
Employees here were very friendly and helpful..
Atmosphere: 5
Food: 4
Service: 5
I go here EVERY morning even though the one on galena is closer to my house and there’s a couple on my way to work. This place is the ONLY one that makes a frozen coffee perfectly. Everyone is super friendly in the drive through. They are open Christmas Day and that made my whole day!
Came to get donuts and they were cold and stale
Food: 1
I get Dunkin usually a couple times per week at various places. This store (been coming here for about 5 years) consistency gets my order correct and I don't have to worry about asking them to fix it. Kristin is my favorite person at the drive-thru window and will brighten your day. There's a lot of turnover with people, but they are doing a pretty good job right now.
Food: 4
Service: 4
We went to Dunkin’ Donuts and every donut that we wanted were out of stock and we wanted we got too big egg and cheese bagels and said they gave us two bacon egg and cheese muffins and their service is horrible and they’re rude and sassy. I definitely do not recommend this Dunkin’ Donuts.
Food: 5
Service: 1
September 9 around 7:20 in the morning. I got more flies in my bag than donuts.
I’m about to throw up in the donut bag. Seriously you gotta do better than this. Absolutely disgusting. Even saw the guy waving his hand around his head. Now I know why. Got flies probably laying eggs on all these donuts you are serving.
Atmosphere: 1
Food: 1
Service: 2
There is a freaking dead bee in my coffee!! DO BETTER!!! ??
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food is good, nice people, was just slow is all.
Food: 4
Service: 4
lady that works there is great, the guys are just beyond words. Waited in line for 10 mins to get my order, he asks my name for the mobile order, then 4 mins later comes back and asks me what my order is. I ordered a medium, got a small and then refused to give me a medium. No thank yous, welcomes, nothing. Just glares and disrespect.
Atmosphere: 1
Food: 1
Service: 1
Glad I go to this location to order hashbrowns and get four burnt hashbrowns as my order. And if it’s not hashbrowns I get hair in my egg bites or
Atmosphere: 1
Food: 1
Service: 1
It’s time to start blasting these places for poor service. It’s a shame because there is a white woman who works there who is awesome. But the other people must not know what please, have a nice day, and thank you mean. Stop making them rich shut their location down by not patronizing. 2 Starbucks in the area on Orchard one north of I-88 and one south of I-88. You deserve better people! I won’t be back that’s for sure.
Atmosphere: 1
Food: 1
Service: 1
Generally always quick with my mobile order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Loading...