I visited your store today after seeing a deal advertised in the window for $16.99. When I asked about it, the employee told me I would need to order online to get that price, since it’s higher in-store. However, when I went online to place the order, the price was actually $17.99 — even without adding any extra sauces or items.
This is misleading and feels like false advertising. The price displayed in your window should match what’s available online, or your team should honor the advertised amount. It ended up being a waste of my time, and I hope this issue can be corrected so other customers don’t have the same experience. I come here all the time. Portillo's is not far off of Lake Cook and Pfingsten I will just go there moving forward.
John Cho
Soggy food. Don't get a burger here .. (it's a wing joint). Much too salty and over seasoned
Atmosphere: 4
Food: 2
Service: 4
Fernandos Matthews
The wings were good.
Atmosphere: 5
Food: 5
Service: 5
Adam Jacobs
Such an easy experience to order in the app. Great deals in the app. Wings are great. Service is great and employees friendly.
Atmosphere: 5
Food: 5
Service: 5
angelica mendieta
Horrible customer service , the guy who was taking the order didn’t greet us when we walked in, very rude to take the order … looks like he was having a bad day!!!
Atmosphere: 1
Service: 1
Hugo Estela
Burnt my boneless wings making them inedible. 2nd experience here. 1st was a lot better. Ordered 30 minutes right after they opened.
Atmosphere: 3
Food: 1
Service: 3
Andrew Nyberg
Everything tasted great and the guy at the front was very welcoming.
Atmosphere: 5
Food: 5
Service: 5
Daniel L
Ordered 20 boneless and a side of potato wedges!
Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Caitlin Haycock
Super easy to order on the app and pick up. Was pleased that my order was ready early!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings
Luke Schietinger
I personally really like the GO locations. You don't have to wait around for the workers to bring out your food, it's very efficient. You also aren't constantly stepping out of the way for other guests coming in to dine. Much better experience than the normal BWW locations.
Frustrating experience. This was the driest boneless chicken I’ve ever had—it seemed like it had been sitting out for a long time after being cooked. Other menu were fine.
Arya Yazdani
Tasty Food, Nice Staff, Clean Restaurant, and a cool DJ 😎
Hi,
I visited your store today after seeing a deal advertised in the window for $16.99. When I asked about it, the employee told me I would need to order online to get that price, since it’s higher in-store. However, when I went online to place the order, the price was actually $17.99 — even without adding any extra sauces or items.
This is misleading and feels like false advertising. The price displayed in your window should match what’s available online, or your team should honor the advertised amount. It ended up being a waste of my time, and I hope this issue can be corrected so other customers don’t have the same experience. I come here all the time. Portillo's is not far off of Lake Cook and Pfingsten I will just go there moving forward.
Soggy food. Don't get a burger here .. (it's a wing joint). Much too salty and over seasoned
Atmosphere: 4
Food: 2
Service: 4
The wings were good.
Atmosphere: 5
Food: 5
Service: 5
Such an easy experience to order in the app. Great deals in the app. Wings are great. Service is great and employees friendly.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service , the guy who was taking the order didn’t greet us when we walked in, very rude to take the order … looks like he was having a bad day!!!
Atmosphere: 1
Service: 1
Burnt my boneless wings making them inedible. 2nd experience here. 1st was a lot better. Ordered 30 minutes right after they opened.
Atmosphere: 3
Food: 1
Service: 3
Everything tasted great and the guy at the front was very welcoming.
Atmosphere: 5
Food: 5
Service: 5
Ordered 20 boneless and a side of potato wedges!
Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Super easy to order on the app and pick up. Was pleased that my order was ready early!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings
I personally really like the GO locations. You don't have to wait around for the workers to bring out your food, it's very efficient. You also aren't constantly stepping out of the way for other guests coming in to dine. Much better experience than the normal BWW locations.
Recommended dishes: Boneless Wings
Restaurantji Recommends
Frustrating experience. This was the driest boneless chicken I’ve ever had—it seemed like it had been sitting out for a long time after being cooked. Other menu were fine.
Tasty Food, Nice Staff, Clean Restaurant, and a cool DJ 😎
Atmosphere: 5
Food: 5
Service: 5
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