Crumbl - Northbrook

super nice workers

Atmosphere: 5

Food: 5

Service: 5

Great service and great cookies

Great cookies but honestly it's hard to justify the cost of their chocolate chip cookie.

Atmosphere: 2

Food: 5

Service: 4

Awesome workers!

First time I go to a crumble, my friends kids like these "mini pies" or tartlets, I had some unfilled expectations.
I liked the fact that everything looks very clean and that you can see how it's prepared, and that they are freshly done. The employees are very polite fast and smiley.
Unfortunately I didn't like the food, The dough tastes good but I don't like the fact that there's only at the bottom, nothing on the sides, so you can't really take it out and bite the pastry, Basically you're eating just the toppings cuz the crust is hard to reach and hard to break with the disposable cutlery.
I tasted oreo, French velvet, pumpkin and key lime first 2 were too sweet for my taste, nothing special about them. pumpkin was the most edible, I would've love key lime but it tasted like bottled limes or lime in powder not fresh lime juice in it... disappointed overall.

Atmosphere: 3

Food: 2

Service: 5

I ordered cookies and they were to be ready at 4 pm at the Northbrook location. Upon arrival I witnessed 3 employees basically fouling around and numerous customers in the store. As I waited patiently, st the Pick-up counter another customer arrived and stood behind me. A mom and a group of young teen girls were over at the ordering wall where the kiosks were. After roughly 5 minutes, all of them became frustrated as they tried to order and the kiosks didn’t seem to be working. There was a young employee that wasn’t watching them and the mother says “let’s go over there to the order counter and try that kiosk.” The young girl employee says “oh, those aren’t working”. This was after the mom and girls tried for 5 minutes.
No employee asks me who was I picking up for etc instead a tall young male employee looked at the girl right behind me and asks who is she picking up for? She states the name and he begins to box a large box of cookies. After she receives her order he then says to me “who are you picking up for?”
By then I’ve been in the store for over 10-12 minutes and still haven’t received my pre-ordered cookies!
It is no wonder Crumbl Cookies is in trouble! Poor management of a great product. Hiring teens that need to be micro-managed and to provide even the average of customer experience is a problem!

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Single

Awesome cookies. Needs more attention, employees are not the best

Atmosphere: 4

Food: 5

Service: 3

very good service? great cookies.

delish

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 4-Pack

Well, when I first walked in, it took about at least 10 mins before I was greeted! Not even a simple hello! I was very disappointed to say the least! But the cookies were good!

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: 4-Pack

The cookies where delicious and the give me a Free cookie because it was my birthday

Atmosphere: 5

Food: 5

Service: 5

Fast service, order at the kiosk. Cookies were fresh.

Food: 5

Service: 5

Great customer services and All the cookies are delicious and addictive 🤭

Atmosphere: 4

Food: 5

Service: 4

Really good

Alway great cookies and service here

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 4-Pack