Potbelly Sandwich Shop near Northbrook Village Green

Clean and friendly

Atmosphere: 5

Food: 5

Service: 5

Vincent Davis is great! Staff was very welcoming and food was delicious as always:)

Atmosphere: 5

Food: 5

Service: 5

Every single item in our order missing things. Smoked ham with 6 toppings has ham only, nothing else. One spoonful of Mac and cheese. I managed to catch that when I picked it up, their response was that that’s all they had ready. Maybe take it off the order and tell me about it when I pick it up?

This isn’t the first time our pickup order was wrong or missing things, but today really takes the cake. Will not be going back.

Atmosphere: 2

Food: 3

Service: 2

Vincent was very kind and helpful

Atmosphere: 5

Food: 5

Service: 5

Good experience at this Potbelly’s location. Friendly staff, and quick service!

Atmosphere: 5

Food: 5

Service: 5

Great sandwich, but would be nice if the staff wasn’t speaking Spanish to each other the whole time I was being served.

Quick good food

Worst customer service ever. Ordered an italian sandwich through the app received a meatball sandwich that frankly doesn’t even look edible. Called the store a total of 7 times during store hours and didn’t once get connected to the store.

Atmosphere: 1

Food: 1

Service: 1

Food was cold & nasty, staff are rude & unprofessional. Just unpleasant people I would never come back to this dump

Zaire gave great service!!!!

The food is amazing. The staff was super nice very quick very speedy very polite. I just love everything about this potbelly

I ordered online. When I got to work to eat ALL THE INGREDIENTS WERE NOT THERE!!! I'm sooooo confused! I'm very disappointed! I guess if I ever came back I'll have to undo the wrapping to make sure it's now I wanted it. Do better!

Child high chairs look like they haven't been cleaned in a long time. Store associate also said that trays are no longer available for carrying food to a table. Would have been very helpful to have one on this visit.

This location is horrible. Last week I ordered a sandwich for carryout and when I got back to work I saw they gave me someone’s DoorDash order. I called and spoke to an employee who promised to cancel my order, which I was told would come off my card in a day. Also, they didn’t offer to replace the sandwich. Seven days later, not only was it not cancelled, there is no sign of a refund. I’ve contacted their customer service several times and the only response I got was a super condescending, unprofessional voicemail from an assistant manager from this location. Everyone I’ve dealt with has acted like it wasn’t their problem. Now I had to dispute the charge with my credit card company. All this because of their mistake! I’m a regular customer and that will be my last time ever spending money at a Potbelly. Their customer service is a joke/nonexistent.

Usually they have great service, however today my topping requests were completely ignored. I did an in person order and told them my toppings twice, but got a pizza melt with nothing but the standard meat, cheese, sauce and mushrooms. I noticed before I left and stood by the register for several minutes but was ignored and needed to get back to work. Very disappointing sandwich without hot peppers.