Don't order from this location if you plan to specify the temperature of the milk in your drink. They steam the milk in every drink they make at this location, no matter what temperature you specify for the milk in your order.
Food: 1
Marta Lazic
Coffee is always super acidic/not fresh at this location.
Susan Shulman
This is specifically directed at the Manager who worked the afternoon shift on 2/21. The rest of the staff had always been lovely and courteous. I go to this Starbucks all of the time. Not anymore because of the incredibly rude way I was treated by this manager.
I went through the drive through to pick up a tea I had ordered through the mobile app. When I drove up to the speaker no one greeted me, which almost never happens. I waited 30 seconds. Still nothing. I said, "Hello?" Nothing. I said "Hello," a second time. Still nothing. After my third hello, someone asked for my order and I gave it. I didn't get upset, I just gave it.
When I drove up to pick up my order, the woman handing it said, "Why did you keep saying hello?" I wad stunned. She then said, "We're busy with other customers and we couldn't get to you. You don't need to do that."
First, a simple "We'll be with in a moment" after the first "hello" would have been ample communication. I would have waited patiently after that. But when no one replies, I'm left to conclude that no one knows I'm waiting for my tea.
Second, someone in customer service who is a manager has no business giving a dressing down to a customer who spends a small fortune at Starbucks every year. I don't think I was being difficult, but for the sake of argument, let's assume I was. I deal with difficult people in my job. I respond by saying "That was not our intention, but how can I make it right." That is how onecdeals with difficult people.
Quite frankly, just handing my tea in this situation would have been more than fine. But instead I had to receive a lecture about my behavior. Unprofessional and quite frankly, demeaning and rude.
When i finally received my tea after I was scolded, I received very hot tea with no sleeve and no stopper. I had to place it quickly in my cup holder because it nearly burned my hand. On the drive, the tea spilled out because there was no stopper and burned my leg. Perhaps this person should have been more concerned with customer safety than customer berating.
I called to speak to the manager when I got home, only to find out that she was the manager. She doubled down, didn't address that I was burned, tole me she didn't care that I was a frequent customer and said "Fine." When I said I wasn't returning.
I mentioned this incident to the staff st the Starbucks in Deerfield road. They were appalled. They have always been outstanding and lovely. Go there. This Northbrook Starbucks is a disgrace.
Atmosphere: 1
Food: 4
Service: 1
Timur
I came this morning to get coffee at about 5:26 am. The doors were closed. I drove up to the window where there were 2 girls inside. They were watching me standing by their window and at the same time I was calling them to find out if they were open or not yet. They were too lazy to open their window and ask or just say the answer to my question. They stupidly pretended not to see me and walked by without coming up. I stood there for about 5 minutes and left. I don’t understand what kind of service and attitude these employees have towards customers. Do these employees have any concept of ethics in their attitude towards people? How do you recruit people? Many of your employees leave much to be desired.
Atmosphere: 1
Service: 1
Dominic Washington
Not too pleased. The drive thru rep acknowledged me and seen her other two colleagues say nothing to me. She took the initiative to place my order. Didn’t think after my first time experience at this store it would be horrible. Definitely won’t be back.
Atmosphere: 1
Food: 1
Service: 1
J
No issues at this
Atmosphere: 5
Food: 5
Service: 5
Julian Markov
Nice location
Maria Ashurova
Great place!
Atmosphere: 5
Food: 5
Service: 5
Brenda K
The service staff were awesome and very helpful! The ice white chocolate mocha I had was so delicious and the right amount of ice!
Atmosphere: 4
Food: 4
Service: 4
The Mew
Fred helped me pay it forward this morning. He was an absolute delight and I appreciate his service today.!
Starbucks is Starbucks. Great service. Great coffee. Good snacks. Clean, neat, with a friendly staff. Everything is wheelchair accessible. Easy free parking.
Parking: A few spaces in front.
Atmosphere: 5
Food: 5
Service: 5
Brian Kaiser
Fred, one of the Barista's at this location, is the reason why I get a coffee from Starbucks from time to time. He makes my morning every time I see him and is a genuine pleasure to see in the early hours. Thank you, Fred.
Atmosphere: 4
Food: 3
Service: 5
DonnaAnn
The cost of a drink is very expensive and to have to worry about who makes your drink is crazy but here, depending on who makes your drink, determines if it will be good or not. Some staff make a great drink but I notice newer staff not so good. Not sure if they don’t know how to properly make the drink or just rush it making it sloppy and not even a full drink. That is very upsetting when a drink is nearly $7 each! Everyone should make a good drink or not be making them at all. They need to make sure all staff can properly make a good drink before putting them in charge of making drinks.
Saint Joseph
Love this location! Right down the street from my work which is super convenient.
Andrew Marten
Do not bother with this location. They are always closed, at random. Google will show that they are open, by they are probably not open. Today, for example, Google shows confirmed hours of 7a-7p, but it’s 2pm and they are closed. I have given up on this location, and will not go here anymore, because it’s a total gamble whether it’s closed or not. There are so many other Starbucks in the area, just go to one of those.
Don't order from this location if you plan to specify the temperature of the milk in your drink. They steam the milk in every drink they make at this location, no matter what temperature you specify for the milk in your order.
Food: 1
Coffee is always super acidic/not fresh at this location.
This is specifically directed at the Manager who worked the afternoon shift on 2/21. The rest of the staff had always been lovely and courteous. I go to this Starbucks all of the time. Not anymore because of the incredibly rude way I was treated by this manager.
I went through the drive through to pick up a tea I had ordered through the mobile app. When I drove up to the speaker no one greeted me, which almost never happens. I waited 30 seconds. Still nothing. I said, "Hello?" Nothing. I said "Hello," a second time. Still nothing. After my third hello, someone asked for my order and I gave it. I didn't get upset, I just gave it.
When I drove up to pick up my order, the woman handing it said, "Why did you keep saying hello?" I wad stunned. She then said, "We're busy with other customers and we couldn't get to you. You don't need to do that."
First, a simple "We'll be with in a moment" after the first "hello" would have been ample communication. I would have waited patiently after that. But when no one replies, I'm left to conclude that no one knows I'm waiting for my tea.
Second, someone in customer service who is a manager has no business giving a dressing down to a customer who spends a small fortune at Starbucks every year. I don't think I was being difficult, but for the sake of argument, let's assume I was. I deal with difficult people in my job. I respond by saying "That was not our intention, but how can I make it right." That is how onecdeals with difficult people.
Quite frankly, just handing my tea in this situation would have been more than fine. But instead I had to receive a lecture about my behavior. Unprofessional and quite frankly, demeaning and rude.
When i finally received my tea after I was scolded, I received very hot tea with no sleeve and no stopper. I had to place it quickly in my cup holder because it nearly burned my hand. On the drive, the tea spilled out because there was no stopper and burned my leg. Perhaps this person should have been more concerned with customer safety than customer berating.
I called to speak to the manager when I got home, only to find out that she was the manager. She doubled down, didn't address that I was burned, tole me she didn't care that I was a frequent customer and said "Fine." When I said I wasn't returning.
I mentioned this incident to the staff st the Starbucks in Deerfield road. They were appalled. They have always been outstanding and lovely. Go there. This Northbrook Starbucks is a disgrace.
Atmosphere: 1
Food: 4
Service: 1
I came this morning to get coffee at about 5:26 am. The doors were closed. I drove up to the window where there were 2 girls inside. They were watching me standing by their window and at the same time I was calling them to find out if they were open or not yet. They were too lazy to open their window and ask or just say the answer to my question. They stupidly pretended not to see me and walked by without coming up. I stood there for about 5 minutes and left. I don’t understand what kind of service and attitude these employees have towards customers. Do these employees have any concept of ethics in their attitude towards people? How do you recruit people? Many of your employees leave much to be desired.
Atmosphere: 1
Service: 1
Not too pleased. The drive thru rep acknowledged me and seen her other two colleagues say nothing to me. She took the initiative to place my order. Didn’t think after my first time experience at this store it would be horrible. Definitely won’t be back.
Atmosphere: 1
Food: 1
Service: 1
No issues at this
Atmosphere: 5
Food: 5
Service: 5
Nice location
Great place!
Atmosphere: 5
Food: 5
Service: 5
The service staff were awesome and very helpful! The ice white chocolate mocha I had was so delicious and the right amount of ice!
Atmosphere: 4
Food: 4
Service: 4
Fred helped me pay it forward this morning. He was an absolute delight and I appreciate his service today.!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Starbucks is Starbucks. Great service. Great coffee. Good snacks. Clean, neat, with a friendly staff. Everything is wheelchair accessible. Easy free parking.
Parking: A few spaces in front.
Atmosphere: 5
Food: 5
Service: 5
Fred, one of the Barista's at this location, is the reason why I get a coffee from Starbucks from time to time. He makes my morning every time I see him and is a genuine pleasure to see in the early hours. Thank you, Fred.
Atmosphere: 4
Food: 3
Service: 5
The cost of a drink is very expensive and to have to worry about who makes your drink is crazy but here, depending on who makes your drink, determines if it will be good or not. Some staff make a great drink but I notice newer staff not so good. Not sure if they don’t know how to properly make the drink or just rush it making it sloppy and not even a full drink. That is very upsetting when a drink is nearly $7 each! Everyone should make a good drink or not be making them at all. They need to make sure all staff can properly make a good drink before putting them in charge of making drinks.
Love this location! Right down the street from my work which is super convenient.
Do not bother with this location. They are always closed, at random. Google will show that they are open, by they are probably not open. Today, for example, Google shows confirmed hours of 7a-7p, but it’s 2pm and they are closed. I have given up on this location, and will not go here anymore, because it’s a total gamble whether it’s closed or not. There are so many other Starbucks in the area, just go to one of those.
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