Norma is the best woman in the world! She is so kind and always makes our pretzels fresh! We love you Norma! You deserve a big raise!
Food: 5
Service: 5
Syed Ahsan
Went here last night to get a free pretzel on my birthday, I had an email sent to me to claim my birthday pretzel but in the app the rewards qr code wouldn’t pop up no matter how many times we tried. But I did have the email as proof sent this morning, and I even showed the guy working at the counter. He told me no sorry can’t do it if there is no bar code but it wasn’t that I minded so much as his tone.This isn’t my first time here and I always receive terrible customer service by the staff here. This location should shut down.
Atmosphere: 1
Food: 1
Service: 1
Gabriela Bickham
this establishment had no room. Just to say the workers were flirting and constantly being touchy with each other even under the clothes soooo disgusting. I have so many words but i just can't say them.DONT GO
Atmosphere: 1
Food: 1
Service: 1
Quan Vo
Customer service very poor, employees so rude.
Kimberley Harris
The 15 minutes that I waited in line was not worth the $14 that I spent for a pretzel ? and frozen lemonade. Its a no more for me ??
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sweet Almond Pretzel
Goran Kocev (Goran Sings)
It’s ridiculous that they don’t give you a cup of water with an already overpriced purchase. For a bottle of water they charge $3.19. Rip off.
Lucie G
I got told to wait outside while my order is being prepared. Customer service very
Atmosphere: 1
Service: 1
Brendan D.
I placed an order for delivery and it never came. I'd give zero stars, I don't know if it's this horrible app or the restaurant at fault
Dee Ikonic
they sold me undercooked hot dog rolls, when I wanted to explain and ask them to get me new one, one of the ladies (older one) acted so rude, telling me that this is how they sell them. I eat them very often and never had problem before, so I opened every single hotdog in a front of her, but she didn’t want to look and help out. she behaved very rudely and when I told her that I wanted to show this to the supervisor, she threw the cup in the bin and said she would make me a new one. instead of giving me another cup, she took out the dough and started making it, as if I had time to wait 15 minutes. I told her that I didn't deserve such behavior and I started to cry, because it was the first time I complained about something and got such a reaction. I didn't take any money or food, I just went outside. there are cameras, so let them see how their workers work and treat customers.
Sydney Musselman
Everything looked clean, the line moved efficiently, and the pretzel bites my son ordered were made fresh - though that was more being at the right place at the right time.
Overall not bad pretty standard. I felt the pretzel bites had a chemically after piece and so did the lemonade. Stuff here were definitely a bit expensive. A lemonade and pretzel bites were 12 dollars as you get too much for that price.
Dispatch Amg
Bad service!!!!! Train your employees properly to avoid your customers having a bad experience @ your shop.
Joanna V
Right the time you enter the door, your hands get dirty from touching the door knobs, the windows are full of grease , the smell inside it s like chlorine or chlorox I assume that s how they wipe the floor, at the very dirty entrance there was a huge vacuum cleaner, and that was dirty tooThe food was great, I just imagine the conditions they prepare it.I told them, and they had nothing but to stare at me and nothing was done or being told to me while I was inside there.Prepare the food in the store as you prepare the food in your home!!!!Respect your customers, people might love your carbs then they get sick a day after and donno why…
Yoanna V
Right the time you enter the door, your hands get dirty from touching the door knobs, the windows are full of grease , the smell inside it s like chlorine or chlorox I assume that s how they wipe the floor, at the very dirty entrance there was a huge vacuum cleaner, and that was dirty tooThe food was great, I just imagine the conditions they prepare it.I told them, and they had nothing but to stare at me and nothing was done or being told to me while I was inside there.Prepare the food in the store as you prepare the food in your home!!!!Respect your customers, people might love your carbs then they get sick a day after and donno why…
William Williams
Best damm pretzels at a fair price. A trip to the mall would not be the same without a Antie Annes pretzel. One of my favorite places to go.
Norma is the best woman in the world! She is so kind and always makes our pretzels fresh! We love you Norma! You deserve a big raise!
Food: 5
Service: 5
Went here last night to get a free pretzel on my birthday, I had an email sent to me to claim my birthday pretzel but in the app the rewards qr code wouldn’t pop up no matter how many times we tried. But I did have the email as proof sent this morning, and I even showed the guy working at the counter. He told me no sorry can’t do it if there is no bar code but it wasn’t that I minded so much as his tone.This isn’t my first time here and I always receive terrible customer service by the staff here. This location should shut down.
Atmosphere: 1
Food: 1
Service: 1
this establishment had no room. Just to say the workers were flirting and constantly being touchy with each other even under the clothes soooo disgusting. I have so many words but i just can't say them.DONT GO
Atmosphere: 1
Food: 1
Service: 1
Customer service very poor, employees so rude.
The 15 minutes that I waited in line was not worth the $14 that I spent for a pretzel ? and frozen lemonade. Its a no more for me ??
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sweet Almond Pretzel
It’s ridiculous that they don’t give you a cup of water with an already overpriced purchase. For a bottle of water they charge $3.19. Rip off.
I got told to wait outside while my order is being prepared. Customer service very
Atmosphere: 1
Service: 1
I placed an order for delivery and it never came. I'd give zero stars, I don't know if it's this horrible app or the restaurant at fault
they sold me undercooked hot dog rolls, when I wanted to explain and ask them to get me new one, one of the ladies (older one) acted so rude, telling me that this is how they sell them. I eat them very often and never had problem before, so I opened every single hotdog in a front of her, but she didn’t want to look and help out. she behaved very rudely and when I told her that I wanted to show this to the supervisor, she threw the cup in the bin and said she would make me a new one. instead of giving me another cup, she took out the dough and started making it, as if I had time to wait 15 minutes. I told her that I didn't deserve such behavior and I started to cry, because it was the first time I complained about something and got such a reaction. I didn't take any money or food, I just went outside. there are cameras, so let them see how their workers work and treat customers.
Everything looked clean, the line moved efficiently, and the pretzel bites my son ordered were made fresh - though that was more being at the right place at the right time.
Restaurantji Recommends
Overall not bad pretty standard. I felt the pretzel bites had a chemically after piece and so did the lemonade. Stuff here were definitely a bit expensive. A lemonade and pretzel bites were 12 dollars as you get too much for that price.
Bad service!!!!! Train your employees properly to avoid your customers having a bad experience @ your shop.
Right the time you enter the door, your hands get dirty from touching the door knobs, the windows are full of grease , the smell inside it s like chlorine or chlorox I assume that s how they wipe the floor, at the very dirty entrance there was a huge vacuum cleaner, and that was dirty tooThe food was great, I just imagine the conditions they prepare it.I told them, and they had nothing but to stare at me and nothing was done or being told to me while I was inside there.Prepare the food in the store as you prepare the food in your home!!!!Respect your customers, people might love your carbs then they get sick a day after and donno why…
Right the time you enter the door, your hands get dirty from touching the door knobs, the windows are full of grease , the smell inside it s like chlorine or chlorox I assume that s how they wipe the floor, at the very dirty entrance there was a huge vacuum cleaner, and that was dirty tooThe food was great, I just imagine the conditions they prepare it.I told them, and they had nothing but to stare at me and nothing was done or being told to me while I was inside there.Prepare the food in the store as you prepare the food in your home!!!!Respect your customers, people might love your carbs then they get sick a day after and donno why…
Best damm pretzels at a fair price. A trip to the mall would not be the same without a Antie Annes pretzel. One of my favorite places to go.