⭐️ 1-Star Review: “Absolutely Disgusting Experience — Never Again!”
I went to Pie Five Pizza in the Oakbrook Illinois Center, and let me just say — it was one of the most disgusting food experiences I’ve ever had. I ordered a pizza made with Alfredo sauce as the base, added my usual toppings, and chose a thin stuffed crust. Everything looked fine until I took my first bite.
Immediately, I was hit with a sour, spoiled, almost putrid taste that made me instantly gag. I honestly had to fight not to throw up right there. I tried to figure out what it was, tasting the toppings one by one, but the moment I hit that Alfredo sauce again — that same revolting, rotten taste came flooding back. It was unmistakable. The sauce was bad.
I took the pizza right back up to the counter and explained the situation. Instead of any concern or apology, I was basically told the only thing they could do was “make another pizza.” No one clearly said that the replacement would be charged again — which, honestly, was ridiculous given that the first one tasted spoiled.
To make matters worse, the manager looked visibly annoyed and acted as if I was inconveniencing him by bringing back a pizza that could have made someone sick. His attitude was cold, dismissive, and downright rude. While standing there, I couldn’t help but notice that their cold toppings were uncovered and sitting out — obviously room temperature.
At that point, it was crystal clear: this place does not take food safety or customer service seriously.
Moral of the story? If you enjoy the thought of a sour stomach or an early grave, then sure — eat here. Otherwise, save yourself the nightmare and stay far, far away from this location.
Atmosphere: 5
Food: 1
Service: 1
Angelica Bizarrp
One of the best Hawaiian pizzas I’ve very had
Atmosphere: 5
Food: 5
Service: 5
Oscar Martinez
Awesome pizza!!! Great customer service
Atmosphere: 5
Food: 5
Service: 5
Abdul Mansoori
Outstanding service and delicious pizza Jad at this location is phenomenal in giving service
Atmosphere: 5
Food: 5
Service: 5
Phil Cerza
Ordered from doordash and the food arrived late,cold,undercooked garbage! It was nothing like the picture and not good at all!
Atmosphere: 3
Food: 1
Service: 2
Sami Uddin
Me and my wife were visiting the Oakbrook Mall and decided to try Pie Five Pizza Co.
It’s similar to MOD PIZZA where they make your pizza from scratch and after that goes into their special ovens!
The customer service is very friendly and didn’t even charge for a last minute extra topping that we requested!
It’s located in the food court of Oakbrook mall so the ambiance is nothing too crazy - standard pizza shop look.
The pizza tasted very fresh and delicious- definitely recommend this spot for lunch/dinner.
Atmosphere: 5
Food: 5
Service: 5
Gravewalker J-SINNISTER
Whole family loved the pizza, will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Angelica Padilla
Fast and friendly service, great pizza!
Atmosphere: 5
Food: 5
Service: 5
Kristian Rivera
Do NOT spend your money here! The guy that takes the pizza out of the oven and rings the customers with the black beard is a complete half wit with ZERO customer service experience. Disrespectful isn’t even the word, slammed the magic dust on the counter when I asked if I could have it on my pizza, asked for an ingredient and said it was the least of his concerns as to why they never have it, and didn’t provide his name or a corporate number when I asked. I frequent this food court everyday because of work, but I wouldn’t spend a penny here if I found it on the floor. Disgusting!
Atmosphere: 1
Food: 1
Service: 1
Osman Hussaini
The customer service experience was disappointing. I was initially informed that the lunch special was available, but partway through the process, I was told it was no longer active.
Pizza is a big greaseball. Cool concept but the pizza needs more time in the oven. Definitely would not come back again and do not recommend.
Atmosphere: 3
Food: 1
Service: 3
D Brown (Megastranger)
Definitely high quality pizza. Though it is located in the food court of Oakbrook mall, it does not taste like food court pizza. It tastes better than most sit down restaurants. I've driven out to Oakbrook just to get the pizza for dinner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken
Lesly Rahman
Place is not clean!! Flies everywhere the guy didn’t even change his gloves after touching a nasty rag and proceeds to touch the cheese on my pizza. Dirty all around looks like no one has tried to clean in days.
⭐️ 1-Star Review: “Absolutely Disgusting Experience — Never Again!”
I went to Pie Five Pizza in the Oakbrook Illinois Center, and let me just say — it was one of the most disgusting food experiences I’ve ever had. I ordered a pizza made with Alfredo sauce as the base, added my usual toppings, and chose a thin stuffed crust. Everything looked fine until I took my first bite.
Immediately, I was hit with a sour, spoiled, almost putrid taste that made me instantly gag. I honestly had to fight not to throw up right there. I tried to figure out what it was, tasting the toppings one by one, but the moment I hit that Alfredo sauce again — that same revolting, rotten taste came flooding back. It was unmistakable. The sauce was bad.
I took the pizza right back up to the counter and explained the situation. Instead of any concern or apology, I was basically told the only thing they could do was “make another pizza.” No one clearly said that the replacement would be charged again — which, honestly, was ridiculous given that the first one tasted spoiled.
To make matters worse, the manager looked visibly annoyed and acted as if I was inconveniencing him by bringing back a pizza that could have made someone sick. His attitude was cold, dismissive, and downright rude. While standing there, I couldn’t help but notice that their cold toppings were uncovered and sitting out — obviously room temperature.
At that point, it was crystal clear: this place does not take food safety or customer service seriously.
Moral of the story? If you enjoy the thought of a sour stomach or an early grave, then sure — eat here. Otherwise, save yourself the nightmare and stay far, far away from this location.
Atmosphere: 5
Food: 1
Service: 1
One of the best Hawaiian pizzas I’ve very had
Atmosphere: 5
Food: 5
Service: 5
Awesome pizza!!! Great customer service
Atmosphere: 5
Food: 5
Service: 5
Outstanding service and delicious pizza
Jad at this location is phenomenal in giving service
Atmosphere: 5
Food: 5
Service: 5
Ordered from doordash and the food arrived late,cold,undercooked garbage! It was nothing like the picture and not good at all!
Atmosphere: 3
Food: 1
Service: 2
Me and my wife were visiting the Oakbrook Mall and decided to try Pie Five Pizza Co.
It’s similar to MOD PIZZA where they make your pizza from scratch and after that goes into their special ovens!
The customer service is very friendly and didn’t even charge for a last minute extra topping that we requested!
It’s located in the food court of Oakbrook mall so the ambiance is nothing too crazy - standard pizza shop look.
The pizza tasted very fresh and delicious- definitely recommend this spot for lunch/dinner.
Atmosphere: 5
Food: 5
Service: 5
Whole family loved the pizza, will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly service, great pizza!
Atmosphere: 5
Food: 5
Service: 5
Do NOT spend your money here! The guy that takes the pizza out of the oven and rings the customers with the black beard is a complete half wit with ZERO customer service experience. Disrespectful isn’t even the word, slammed the magic dust on the counter when I asked if I could have it on my pizza, asked for an ingredient and said it was the least of his concerns as to why they never have it, and didn’t provide his name or a corporate number when I asked. I frequent this food court everyday because of work, but I wouldn’t spend a penny here if I found it on the floor. Disgusting!
Atmosphere: 1
Food: 1
Service: 1
The customer service experience was disappointing. I was initially informed that the lunch special was available, but partway through the process, I was told it was no longer active.
Restaurantji Recommends
The vegan pizza was bomb!! 10/10
Atmosphere: 5
Food: 5
Service: 5
Pizza is a big greaseball. Cool concept but the pizza needs more time in the oven. Definitely would not come back again and do not recommend.
Atmosphere: 3
Food: 1
Service: 3
Definitely high quality pizza. Though it is located in the food court of Oakbrook mall, it does not taste like food court pizza. It tastes better than most sit down restaurants. I've driven out to Oakbrook just to get the pizza for dinner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken
Place is not clean!! Flies everywhere the guy didn’t even change his gloves after touching a nasty rag and proceeds to touch the cheese on my pizza. Dirty all around looks like no one has tried to clean in days.
Atmosphere: 1
Food: 4
Service: 1
Sweet staff, great pizza
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