Entered a large coffee-donut-bagel-muffins order this AM (about $130 worth) for a crew of workers rehabbing a church not far away. When I got to the site, I found that the 6 muffins I ordered and was charged for were not in any of the boxes or bags. I later stopped back, with my receipt and pleasantly informed the mgr that they had forgotten the muffins but I was charged the $13.99 for. She immediately got pretty defensive and maintained that SHE had packed the muffins herself. I respectfully disagreed and said, two of us looked for them in the bags & boxes and they weren't included. She again said 'you got your muffins' so she wasn't going to give an inch so I left.
I subsequently called back to the work site and asked if they happened to see any bag or box with muffins that I may have overlooked, (though that was unlikely as two of us were looking for them when we 1st started working). It was verified that NO muffins were there and no one had eaten any.
I know that people work hard and we all make mistakes and I didn't go in there angry or anything. Can't help but think that a good manager, would toss a bone (or a muffin), to someone who had just dropped $130 there a couple hours earlier and put 6 muffins in a bag and should have said, "here and so sorry for the mistake." Guess good business sense is too much to expect these days. (p.s. and I also tipped the girl when I picked up the order. Hopefully other neighborhood Dunkins are better managed.
Atmosphere: 3
Food: 4
Service: 1
Bil Gue
My order was given to me suspiciously fast then I realized I was given the stalest, coldest bagel ever. Check your food before driving off!
Food: 1
Service: 1
Jeff bogyo
Went there this morning for the $6.00 meal deal and asked if I could get a large coffee instead of medium willing to pay more and all I got was a "no" no explanation no nothing so I left and went to the one on 103rd and central and the did it no problem charged me extra $1.00 and off I went there are plenty of dunkins around and I will continue to go to the ones that take care of there customers.
Blake Las (DJ Tek 9)
A beautiful location but with only one kiosk to order food and a line of customers and workers not willing to work cashier stations it leaves a lot to be desired. Although, even worse as this location has cockroaches so foodie beware.
Atmosphere: 4
Food: 3
Service: 2
Randy Lee
They need to address the traffic flow for their drive through. 3rd time I've had some idiot try to actually try to fight me bc I honestly when he cut in front of everyone. Great start to a morning!
Atmosphere: 1
Food: 5
Service: 5
Thomas Gutierrez
Arrived at 9:30 PM to grab a coffee and something to eat. The door says the lobby closes at 10PM. Google says the lobby closes at 10PM. The door was locked yet there was a crowd of female employees in a circle talking. I called and the employee that answered was immediately ignorant and told me to go to the drive thru if I wanted something and hung up. I was obviously on foot and had walked several blocks to get there so could not go to the drive thru. Total unprofessionalism and ignorance at this location. Honor your hours and stop hiring lazy hoodrats.
Atmosphere: 1
Service: 1
Chris
Drive up crowded so went in store. Person who took order was very confused when I ordered 3 donuts. Could not figure out how to apply my rewards so just paid & left.
Atmosphere: 3
Food: 2
Service: 1
Masood Ahmad
Customer service is not good. The employees are careless. I order for small hot coffee with 2 sweeteners. The coffee was not hot and they add sugar instead of sweetener.
Atmosphere: 1
Service: 1
elaine dziadkowiec
This location had employees that are amazing and the coffee is always fresh even the ice coffee
Atmosphere: 5
Food: 5
Service: 5
F Soria
Great drinks and food the service is great depending on the person, but overall, it's my favorite to still order my food and drinks!!
Everything edible at this Dunkin' is good except for the coffee! After receiving bad coffee three times, I decided to go to another location. This Dunkin' is just a 3-minute walk from my place, but now I drive to a different location for coffee because it’s either burnt or not sweet enough. I always order a medium caramel coffee with cream and 3 Splenda.
Everything edible at this Dunkin' is good except for the coffee! After receiving bad coffee three times, I decided to go to another location. This Dunkin' is just a 3-minute walk from my place, but now I drive to a different location for coffee because it’s either burnt or not sweet enough. I always order a medium caramel coffee with cream and 3 Splenda.
Entered a large coffee-donut-bagel-muffins order this AM (about $130 worth) for a crew of workers rehabbing a church not far away. When I got to the site, I found that the 6 muffins I ordered and was charged for were not in any of the boxes or bags.
I later stopped back, with my receipt and pleasantly informed the mgr that they had forgotten the muffins but I was charged the $13.99 for. She immediately got pretty defensive and maintained that SHE had packed the muffins herself. I respectfully disagreed and said, two of us looked for them in the bags & boxes and they weren't included. She again said 'you got your muffins' so she wasn't going to give an inch so I left.
I subsequently called back to the work site and asked if they happened to see any bag or box with muffins that I may have overlooked, (though that was unlikely as two of us were looking for them when we 1st started working). It was verified that NO muffins were there and no one had eaten any.
I know that people work hard and we all make mistakes and I didn't go in there angry or anything. Can't help but think that a good manager, would toss a bone (or a muffin), to someone who had just dropped $130 there a couple hours earlier and put 6 muffins in a bag and should have said, "here and so sorry for the mistake."
Guess good business sense is too much to expect these days.
(p.s. and I also tipped the girl when I picked up the order. Hopefully other neighborhood Dunkins are better managed.
Atmosphere: 3
Food: 4
Service: 1
My order was given to me suspiciously fast then I realized I was given the stalest, coldest bagel ever. Check your food before driving off!
Food: 1
Service: 1
Went there this morning for the $6.00 meal deal and asked if I could get a large coffee instead of medium willing to pay more and all I got was a "no" no explanation no nothing so I left and went to the one on 103rd and central and the did it no problem charged me extra $1.00 and off I went there are plenty of dunkins around and I will continue to go to the ones that take care of there customers.
A beautiful location but with only one kiosk to order food and a line of customers and workers not willing to work cashier stations it leaves a lot to be desired. Although, even worse as this location has cockroaches so foodie beware.
Atmosphere: 4
Food: 3
Service: 2
They need to address the traffic flow for their drive through. 3rd time I've had some idiot try to actually try to fight me bc I honestly when he cut in front of everyone. Great start to a morning!
Atmosphere: 1
Food: 5
Service: 5
Arrived at 9:30 PM to grab a coffee and something to eat. The door says the lobby closes at 10PM. Google says the lobby closes at 10PM. The door was locked yet there was a crowd of female employees in a circle talking. I called and the employee that answered was immediately ignorant and told me to go to the drive thru if I wanted something and hung up. I was obviously on foot and had walked several blocks to get there so could not go to the drive thru. Total unprofessionalism and ignorance at this location. Honor your hours and stop hiring lazy hoodrats.
Atmosphere: 1
Service: 1
Drive up crowded so went in store. Person who took order was very confused when I ordered 3 donuts. Could not figure out how to apply my rewards so just paid & left.
Atmosphere: 3
Food: 2
Service: 1
Customer service is not good. The employees are careless. I order for small hot coffee with 2 sweeteners. The coffee was not hot and they add sugar instead of sweetener.
Atmosphere: 1
Service: 1
This location had employees that are amazing and the coffee is always fresh even the ice coffee
Atmosphere: 5
Food: 5
Service: 5
Great drinks and food the service is great depending on the person, but overall, it's my favorite to still order my food and drinks!!
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Good and friendly customer service!
Atmosphere: 5
Food: 5
Service: 5
Everything edible at this Dunkin' is good except for the coffee! After receiving bad coffee three times, I decided to go to another location. This Dunkin' is just a 3-minute walk from my place, but now I drive to a different location for coffee because it’s either burnt or not sweet enough. I always order a medium caramel coffee with cream and 3 Splenda.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Hash Browns, Munchkins Donut Hole Treats, Blueberry Muffin
Everything edible at this Dunkin' is good except for the coffee! After receiving bad coffee three times, I decided to go to another location. This Dunkin' is just a 3-minute walk from my place, but now I drive to a different location for coffee because it’s either burnt or not sweet enough. I always order a medium caramel coffee with cream and 3 Splenda.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Hash Browns, Munchkins Donut Hole Treats, Blueberry Muffin, Donuts
A little congested, but the staff were friendly at my visit and the atmosphere was good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Did someone say coffee?☕️ I visit 2x daily to satisfy my craving for caffeine. Otherwise, my world is turned upside down. ?
Atmosphere: 3
Food: 3
Service: 4
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