Dunkin'
8940 S Cicero Ave, Oak Lawn
(708) 930-5951
Recent Reviews
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Customer service is horrible, I have seen two customers get cursed out and banned from coming here simple because they were unhappy with the food order being wrong or the staffs attitude. A bunch of young disrespectful girls work here.
Atmosphere: 5
Food: 2
Service: 1
Did not sit in. Ordered thru the drive up. Personnel was extremely rude. Recently opened DD. Female handed my coffee out the window while her head was turned the other way without looking at me. When I did not accept it, then she turned & passed it to me. Too many Dunkin Donuts. No way will I be back. Rude, disrespectful & I felt she did not appreciate my business, in fact, I just tossed all of it. If I cannot trust the service, no way would I trust the food & drink. P.S. I did call to report her attitude, they did not return the call. š
Food: 3
Service: 1
Drinks here always suck sadly
Atmosphere: 3
Food: 1
Service: 3
Friendliest crew. Always a pleasure coming here. Food and coffee is always fresh.
Atmosphere: 5
Food: 5
Service: 5
I'm a frequent costumer at this Dunkin location early mornings, and Everytime Martha takes my order she is very nice and friendly unlike other times with the other employees.
Atmosphere: 5
Food: 4
Service: 4
The girls are steady chatting instead of opening up the store at 5 am like they are supposed to.
Done coming to this location itās always an issue. Twice Iāve ordered a nitro cold brew and it was given to me with ice - I told the girl it never comes with ice and she pushed back telling me I didnāt order it without ice. Itās literally not even an option on the app because it should never come with it. Iāve also ordered things multiple times and gotten to pick up to find theyāre out of stock and they couldnāt refund me and I had to call. 0/5 learn your drinks there arenāt that many.
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order, my bacon egg and cheese was burnt, coffee was watery, and employees were not friendly. First and last time trying this location.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 macchiatos, neither was hot it was warm at best. No one was in line it was middle of the day and i got served old and cold coffee. No one likes paying 6 bucks for old and cold coffee. I ended up throwing it out.
Very unwelcoming, uncomfortable establishment.
9/13/25 I walked in and waited at the register for 10minutes (why did I wait that long?, I know!!) while all the workers were playing dumb as if they didnāt see me waiting. ( they all made eye contact with me) Not one word came out of their mouth. (They were not even busy, female at coffee station couldāve definitely took my order, Iāve worked at Dunkin before I know how it works)
But Very weird establishment and workers. If you donāt like your job please get a new one. šš¼
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
girl acted like she knew what drink i wanted n gave me a completely wrong one š she also had an attitudeš
Atmosphere: 1
Food: 1
Service: 1
Fresh coffee always and great service
Atmosphere: 4
Food: 3
Service: 5
Why would I buy a bagel if your not going to put the cream cheese on it
Lazy
Atmosphere: 1
Food: 1
Service: 1
Ordered through the mobile app. All the chocolate was melted off of the donuts and the long johns were short.
Atmosphere: 3
Food: 2
Service: 3
Employees always have attitude when ordering. Never going back, worst Dunkin ever.
Atmosphere: 1
Food: 1
Service: 1
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