I got everything I had ordered and it was a great meal and glad that I got to dine in again!
Atmosphere: 5
Food: 5
Service: 5
Pete Petropulos
Great soup & sandwiches selection
Atmosphere: 4
Food: 5
Service: 4
Crissie Williams
Panera usually always gets it right , but this location has failed the Panera’s standard ….deeply disappointed by the long long wait, bland taste of my sandwich (something was missing) and this watery cheddar soup. (Totally shocked by this experience)
Atmosphere: 5
Food: 1
Service: 1
Candice Hill
Right next door to my nail salon so it always works for me
Food: 5
Service: 5
Jaelenne Pratts
The manager Bre here was so pleasant during my visit! Thank you so much for your outstanding customer service definitely will be a returning customer
Atmosphere: 5
Food: 5
Service: 5
Ahmed
I recently ordered food for pickup at this Panera Bread location and was deeply disappointed with the service. Upon arriving home, I discovered that my order was incorrect, and my customizations were completely ignored. I promptly called the store to report the issue, only to be told that my only option was to return to the store so they could remake the order.
When I arrived back at the location, the staff remade my food but displayed a dismissive attitude. They handed me the corrected order and told me to throw out the original food. I asked if I could keep it or at least show them the mistake as proof, but their response was simply, “Just throw it out.”
There was no apology or acknowledgment of the inconvenience caused by their mistake. No effort was made to rectify the situation beyond remaking the order, which I had to waste time and fuel to retrieve. Worse yet, when I got home with the remade order, it was just as bad—if not worse—than the original. The bread was excessively thick, with barely any meat. It felt like the staff intentionally made the second order poorly, as if they were upset that I had returned to have them fix their mistake.
This level of service, paired with their wasteful approach to handling errors and their careless preparation of food, was unacceptable. Panera needs to improve how they handle customer concerns, train their staff to prepare food correctly, and ensure that customers feel valued. This experience has made me seriously reconsider visiting this location in the future.
Atmosphere: 1
Food: 1
Service: 1
James Topel
Keep out
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Cinnamon Roll
Daniel Pazda
Order catering online and paid. They cancel the order 30 mins before it's set to be picked up, notified via a voicemail. No restitution, and their reason no other than they "can't fulfill it".... but yet they took the order and money and waited until 30 mins before to cancel.
I went here for the first time and although it was quick to order, took 20 minutes wait for a cup of soap and a half salad. When they handed me my order, they had forgotten the soup. The salad was so bland. Food is so overpriced and service so slow, I won’t return.
Atmosphere: 1
Food: 2
Service: 2
Angele Means
This was the second visit 4 my husband. He was impressed enough to order Broccoli, Cheddar soup. This time it was watery and little Broccoli. The Cheese Steak sandwich was Good. The wait this time was less.The staff was efficient and Very Friendly. We will come back, but check food b4 departure.
Atmosphere: 4
Food: 4
Service: 4
Iurii Mykytiv
I’ll not recommending this location( really slow
Atmosphere: 1
Food: 3
Service: 1
Rogerian Solutions
Panera bread always has excellent food! The cheddar broccoli soup was really really good today. I like their bread bowls. There aren't too many places around where you can get bread bowl soup. In summary, this is a nice Panera bread to go to if you're in oak lawn Illinois.
Parking: There are plenty parking spots available.
soup good. bread expensive. gronk mad.
I got everything I had ordered and it was a great meal and glad that I got to dine in again!
Atmosphere: 5
Food: 5
Service: 5
Great soup & sandwiches selection
Atmosphere: 4
Food: 5
Service: 4
Panera usually always gets it right , but this location has failed the Panera’s standard ….deeply disappointed by the long long wait, bland taste of my sandwich (something was missing) and this watery cheddar soup. (Totally shocked by this experience)
Atmosphere: 5
Food: 1
Service: 1
Right next door to my nail salon so it always works for me
Food: 5
Service: 5
The manager Bre here was so pleasant during my visit! Thank you so much for your outstanding customer service definitely will be a returning customer
Atmosphere: 5
Food: 5
Service: 5
I recently ordered food for pickup at this Panera Bread location and was deeply disappointed with the service. Upon arriving home, I discovered that my order was incorrect, and my customizations were completely ignored. I promptly called the store to report the issue, only to be told that my only option was to return to the store so they could remake the order.
When I arrived back at the location, the staff remade my food but displayed a dismissive attitude. They handed me the corrected order and told me to throw out the original food. I asked if I could keep it or at least show them the mistake as proof, but their response was simply, “Just throw it out.”
There was no apology or acknowledgment of the inconvenience caused by their mistake. No effort was made to rectify the situation beyond remaking the order, which I had to waste time and fuel to retrieve. Worse yet, when I got home with the remade order, it was just as bad—if not worse—than the original. The bread was excessively thick, with barely any meat. It felt like the staff intentionally made the second order poorly, as if they were upset that I had returned to have them fix their mistake.
This level of service, paired with their wasteful approach to handling errors and their careless preparation of food, was unacceptable. Panera needs to improve how they handle customer concerns, train their staff to prepare food correctly, and ensure that customers feel valued. This experience has made me seriously reconsider visiting this location in the future.
Atmosphere: 1
Food: 1
Service: 1
Keep out
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Cinnamon Roll
Order catering online and paid. They cancel the order 30
mins before it's set to be picked up, notified via a voicemail. No restitution, and their reason no other than they "can't fulfill it".... but yet they took the order and money and waited until 30 mins before to cancel.
Atmosphere: 1
Food: 1
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great coffee
I went here for the first time and although it was quick to order, took 20 minutes wait for a cup of soap and a half salad. When they handed me my order, they had forgotten the soup. The salad was so bland. Food is so overpriced and service so slow, I won’t return.
Atmosphere: 1
Food: 2
Service: 2
This was the second visit 4 my husband. He was impressed enough to order Broccoli, Cheddar soup. This time it was watery and little Broccoli. The Cheese Steak sandwich was Good. The wait this time was less.The staff was efficient and Very Friendly. We will come back, but check food b4 departure.
Atmosphere: 4
Food: 4
Service: 4
I’ll not recommending this location( really slow
Atmosphere: 1
Food: 3
Service: 1
Panera bread always has excellent food! The cheddar broccoli soup was really really good today. I like their bread bowls. There aren't too many places around where you can get bread bowl soup. In summary, this is a nice Panera bread to go to if you're in oak lawn Illinois.
Parking: There are plenty parking spots available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
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