They put cream in my coffee even though I said I wanted it black and then said they have a camera recording me and that I definitely said cream. I only drink black coffee. So rude!
Atmosphere: 1
Food: 1
Service: 1
Ivan
Place says it closes at 6pm but why is it always closed when I go,and it's always far from being 6pm
918curth
This Dunkin Location listed at 17W460 22nd Street, Oakbrook Terrace, IL is really at 17W462 for the record. We have frequented this Dunkin Donuts daily and our overall experiences have varied. They are fast, but not always efficient. They lack customer service and accountability especially when there is a problem with your order. We always place our order at the drive thru. Here are four of the most recent and typical unprofessional interactions with management when a concern is expressed. 1. We ordered a chocolate frosted cake donut, but were given a "chocolate raised donut. We drove away and then noticed the error. When we drove back and explained we received the wrong donut, we were told that we got what we ordered! The manager chose to argue and debate the mistake while denying responsibility for the error. This made a simple issue into a big deal as she begrudgingly corrected our order. Sadly, this happened more than once. 2. This location is the only Dunkin that does not give a "senior citizen discount." All surrounding Dunkin's in the area do... Yorktown, Elmhurst, Lombard, etc, etc. When asked about the discount, the manager became defensive and aggravated as she indicated, they just don't! Period!! 3. We ordered a toasted bagel with butter on the side. After we drove away we noticed that the bagel was rubbery, tough and chewy. Obviously the bagel was old and or had been micro waved instead of toasted. We mentioned it the next day during our regular visit but our concerns were ignored. 4. Here's the "straw that broke the camels back." After several insulting interactions with this location we noticed that once again our coffee was laced with Curdled Cream floating on the top surface. Once again we drove back and my wife went inside to get a fresh coffee. They looked at the coffee like it was our fault and then reluctantly made another one. No apology for the inconvenience. No accountability for quality control or freshness. We went back to our car and low and behold there was Curdled Cream floating in this cup as well! This time I went in and showed the coffee with the curdled cream to the manager. She immediately accused me of putting something in the coffee, as she asked "what did you put in it?" She did this in front of other patrons with no shame or responsibility. After the rude accusation and unprofessional insulting disposition, the manager went over and made another coffee. This one was good! I guess three's a charm. But the damage had already been done. Throughout all our unsatisfactory experiences at this location there is never any accountability, apology or consideration for customer service and satisfaction. Management instead demonstrates a "take it or leave it" attitude. So we left!! Never to return. Now we enjoy fast efficient service at the Yorktown Dunkin right up the street. We save about ninety cents to $1.50 daily with our senior citizen discount. A savings of about ten dollars a week. The coffee and cream is fresh, our donut order is correct and our bagel is toasted. Best of all, we start our day with efficient professional customer service with a smile. In closing, 99% of our online reviews are positive. Our main goal for posting is to inform and sometimes warn!
Morgan Walsh
So sick of paying $5 for a coffee that’s almost always wrong. Ordered from another Dunkin’, got the wrong drink, made it 30 minutes down the road, and they wouldn’t remake it. One lady said no, but then had to ask another lady, then the other lady said no probably not. What the heck? Is it a policy not to fix bad Dunkin drinks or did they just not feel like it? Whack. Last time I’ll be in a Dunkin’ ever.
Atmosphere: 1
Food: 1
Service: 1
Aaron Arreguin
I gotta say, this is not a reflection on the employees, they were kind people.
I saw the drive thru was crowded so I felt it would be better to walk in . There was no one at the front taking order because there was a digital kiosk taking orders instead. The kiosk is not easy to navigate.
I like my simple black coffee and an old fashion. I couldn’t find it! There was another customer trying to navigate it before and he left out of frustration.
To the managers, the people hate the kiosk. Open a vending machine instead if that’s your best way to manage customers.
Atmosphere: 2
Food: 3
Service: 2
Amy K. Holmes
Service at this location is awful.
Alan Alexander
Waited 25 minutes before finally receiving my order… 12 count of donuts. Ignored multiple times.
Service: 1
Ape
Food is always burnt and they don’t honor coupons
Food: 1
Service: 1
Simona Bambina
My morning dunkin location for my weekend festivities and they always give me good service. Patience and helpful and i never run until long line wait times. My order is always made well too.
Atmosphere: 4
Food: 5
Service: 5
Judy
This Dunkin This one is a 💎 everything is on point ♥ I love Sara and the team they are Da Best.
here is raw dough in a croissant I paid and received a disgusting croissant
Food: 1
Lauren Simmons
When I got home I had to leave a review because this location just made me the best iced coffee of my life. YUM! Every time I go here, they are so sweet. I'm sad I keep forgetting to get his name, but one man in particular (freckles!) who works here always greets me by name and is SO kind. He just radiates positive energy; puts a smile on my face every visit. I go into an office nearby 1x/month and my treat of going to this Dunkin is always what I look forward to!
Food: 5
Service: 5
Jeanne Makas
Always fast and friendly service at this Dunkin'!!!!
Atmosphere: 4
Food: 4
Service: 5
S R
It's good for a quick coffee
Atmosphere: 3
Food: 3
Service: 3
Brian Zell
Service was great, but I came in before 8 am and the donuts tasted like they were already a day old
They put cream in my coffee even though I said I wanted it black and then said they have a camera recording me and that I definitely said cream. I only drink black coffee. So rude!
Atmosphere: 1
Food: 1
Service: 1
Place says it closes at 6pm but why is it always closed when I go,and it's always far from being 6pm
This Dunkin Location listed at 17W460 22nd Street, Oakbrook Terrace, IL is really at 17W462 for the record. We have frequented this Dunkin Donuts daily and our overall experiences have varied. They are fast, but not always efficient. They lack customer service and accountability especially when there is a problem with your order. We always place our order at the drive thru. Here are four of the most recent and typical unprofessional interactions with management when a concern is expressed. 1. We ordered a chocolate frosted cake donut, but were given a "chocolate raised donut. We drove away and then noticed the error. When we drove back and explained we received the wrong donut, we were told that we got what we ordered! The manager chose to argue and debate the mistake while denying responsibility for the error. This made a simple issue into a big deal as she begrudgingly corrected our order. Sadly, this happened more than once. 2. This location is the only Dunkin that does not give a "senior citizen discount." All surrounding Dunkin's in the area do... Yorktown, Elmhurst, Lombard, etc, etc. When asked about the discount, the manager became defensive and aggravated as she indicated, they just don't! Period!! 3. We ordered a toasted bagel with butter on the side. After we drove away we noticed that the bagel was rubbery, tough and chewy. Obviously the bagel was old and or had been micro waved instead of toasted. We mentioned it the next day during our regular visit but our concerns were ignored. 4. Here's the "straw that broke the camels back." After several insulting interactions with this location we noticed that once again our coffee was laced with Curdled Cream floating on the top surface. Once again we drove back and my wife went inside to get a fresh coffee. They looked at the coffee like it was our fault and then reluctantly made another one. No apology for the inconvenience. No accountability for quality control or freshness. We went back to our car and low and behold there was Curdled Cream floating in this cup as well! This time I went in and showed the coffee with the curdled cream to the manager. She immediately accused me of putting something in the coffee, as she asked "what did you put in it?" She did this in front of other patrons with no shame or responsibility. After the rude accusation and unprofessional insulting disposition, the manager went over and made another coffee. This one was good! I guess three's a charm. But the damage had already been done. Throughout all our unsatisfactory experiences at this location there is never any accountability, apology or consideration for customer service and satisfaction. Management instead demonstrates a "take it or leave it" attitude. So we left!! Never to return. Now we enjoy fast efficient service at the Yorktown Dunkin right up the street. We save about ninety cents to $1.50 daily with our senior citizen discount. A savings of about ten dollars a week. The coffee and cream is fresh, our donut order is correct and our bagel is toasted. Best of all, we start our day with efficient professional customer service with a smile. In closing, 99% of our online reviews are positive. Our main goal for posting is to inform and sometimes warn!
So sick of paying $5 for a coffee that’s almost always wrong. Ordered from another Dunkin’, got the wrong drink, made it 30 minutes down the road, and they wouldn’t remake it. One lady said no, but then had to ask another lady, then the other lady said no probably not. What the heck? Is it a policy not to fix bad Dunkin drinks or did they just not feel like it? Whack. Last time I’ll be in a Dunkin’ ever.
Atmosphere: 1
Food: 1
Service: 1
I gotta say, this is not a reflection on the employees, they were kind people.
I saw the drive thru was crowded so I felt it would be better to walk in . There was no one at the front taking order because there was a digital kiosk taking orders instead. The kiosk is not easy to navigate.
I like my simple black coffee and an old fashion. I couldn’t find it! There was another customer trying to navigate it before and he left out of frustration.
To the managers, the people hate the kiosk. Open a vending machine instead if that’s your best way to manage customers.
Atmosphere: 2
Food: 3
Service: 2
Service at this location is awful.
Waited 25 minutes before finally receiving my order… 12 count of donuts. Ignored multiple times.
Service: 1
Food is always burnt and they don’t honor coupons
Food: 1
Service: 1
My morning dunkin location for my weekend festivities and they always give me good service. Patience and helpful and i never run until long line wait times. My order is always made well too.
Atmosphere: 4
Food: 5
Service: 5
This Dunkin This one is a 💎 everything is on point ♥
I love Sara and the team they are Da Best.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
here is raw dough in a croissant I paid and received a disgusting croissant
Food: 1
When I got home I had to leave a review because this location just made me the best iced coffee of my life. YUM! Every time I go here, they are so sweet. I'm sad I keep forgetting to get his name, but one man in particular (freckles!) who works here always greets me by name and is SO kind. He just radiates positive energy; puts a smile on my face every visit. I go into an office nearby 1x/month and my treat of going to this Dunkin is always what I look forward to!
Food: 5
Service: 5
Always fast and friendly service at this Dunkin'!!!!
Atmosphere: 4
Food: 4
Service: 5
It's good for a quick coffee
Atmosphere: 3
Food: 3
Service: 3
Service was great, but I came in before 8 am and the donuts tasted like they were already a day old
Atmosphere: 3
Food: 1
Service: 4
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