Jimmy John's

18W 048, W 22nd St, Oakbrook Terrace
(630) 916-1616

Recent Reviews

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Jarvis Carnell

I came in to get my free sandwich for my birthday cause I am a rewards member and the staff was great it was only one guy there he took my order in made my sandwich in under 7mins and the sandwich #14 was delicious

Atmosphere: 5

Food: 5

Service: 5

Hot “Hot dog” Dog

It seems to be a recurring problem with this Jimmy John's, that the orders take a really long time to get to you, and the instructions don't really get followed. I can live with the fact that the sandwich never is cut in half (we don't have knives at work so it kinda sucks) but the last few times we've ordered it takes about an hour to get here. It wouldn't matter much either if the sandwich wasn't sopping wet by the time I got it to eat. I try to give grace but if there's one thing this Jimmy John's is, it's not freaky fast.

Atmosphere: 2

Food: 3

Service: 2

D I

It seems to be a recurring problem with this Jimmy John's, that the orders take a really long time to get to you, and the instructions don't really get followed. I can live with the fact that the sandwich never is cut in half (we don't have knives at work so it kinda sucks) but the last few times we've ordered it takes about an hour to get here. It wouldn't matter much either if the sandwich wasn't sopping wet by the time I got it to eat. I try to give grace but if there's one thing this Jimmy John's is, it's not freaky fast.

Atmosphere: 2

Food: 3

Service: 2

K PhiPPs

Went at 10 minutes before the posted closing time and they were locked up tight. Looked at me like I was wearing a diaper or something-

Atmosphere: 1

Food: 1

Service: 1

Brenda Wurst

I placed an order on doordash. I was supposed to get it in 20 minutes. I called the location and they said the order was on its way. 20 min later still nothing. I called DoorDash and they called the store. Store said same thing. It’s been 30+ min since I called DoorDash and the store. I still haven’t received my sandwich. I’m working I can’t keep checking the front door every other minute that’s why you give come when your supposed too

Service: 1

AJ

I ordered my food through the app, it around 12:30, the restaurant was empty except for 3 people waiting to pickup their order. When I arrived one of the 2 guys working shouted out “what’s the name on the order”, I replied with my name, & he replied back that he had the order. The guy making the sandwich had a beard with nomask or hair net that could see. When I sandwich was put on the counter, thinking it was mine, the bearded man shouted, “that’s not yours”! As many other reviewers have pointed out, this location needs some training or the workers should fine another line of work. Next time, I’ll just go to Frankie’s Deli around the corner, it’s a bit less expensive & the people making the sandwich are always nice & polite.

Atmosphere: 2

Food: 4

Service: 1

Ketan Patel

The sandwiches I ordered on the app were made super fast and were good, however, the employee that works there need to learn customer service skills. A smile would go a long way. Also, the employee that made my sandwiches looked super tired or just was very grumpy. When he asked me to pay for my sandwiches, he also asked me why I'm taking pictures. I told him that I take them to assist my Google Reviews and his response was "I just find that super weird". Thank you for sharing your personal opinion. I appreciate it.

3-13-24 Update
I have downgraded my original 3 star review to 1 star. All I will say is stay away from this location of Jimmy John's. The employees need training in every way imaginable.

Food: 1

Service: 1

Jill Hartman

If you like stale bread, this is your place! Thanks, JJ!

Atmosphere: 4

Food: 1

Service: 1

dusan zivkovic

F....... lying workers !!!!! never delivered !!! when you call they always say 5min away !!!! doint use them !!!!!

Service: 1

Marjan Stojkovic

Horrible experience. Rude and no polite.

Atmosphere: 1

Service: 1

K10 Patel

The sandwiches I ordered on the app were made super fast and were good, however, the employee that works there need to learn customer service skills. A smile would go a long way. Also, the employee that made my sandwiches looked super tired or just was very grumpy. When he asked me to pay for my sandwiches, he also asked me why I'm taking pictures. I told him that I take them to assist my Google Reviews and his response was "I just find that super weird". Thank you for sharing your personal opinion. I appreciate it.

Food: 5

Service: 2

Ryan Khalil

Stay away! I placed an order on doordash. I was supposed to get it in 18 minutes, I took over an hour and a half! I had called the location after waiting for 45 minutes. Tony said the driver was very close and would meet me shortly. It was all a lie, it took another 50 minutes to arrive. Also they were supposed to call me when they dropped off my order and they didnt. The food sucked too, was bland and soggy. Horrible service and food!

Atmosphere: 1

Food: 1

Service: 1

Peyten

The staff is very friendly and consistently fast and efficient every time I go in.

Alma Rodriguez

We recently had a few amazing experiences at Jimmy John's that deserves a 5 star review. We stopped in for a quick sandwich (late dinner) and we were pleasantly greeted by a friendly and welcoming employee named Mike. This location truly lives up to their branding message of serving sandwiches that are "freaky fast."Mike reflected a high level of hospitality and had positive attitude although it was 20 minutes to closing. This was not our first visit to Jimmy John's, and we can confidently say that JJ's employees at this location consistently deliver exceptional service. Thank you!!In addition to the excellent overall service, we also appreciated the cleanliness. It was evident that great effort was put into maintaining a hygienic and pleasant environment for the customers.Lastly, the sandwiches we ordered were truly wonderful. The taste and quality delish! We would like to extend our gratitude to Mike for going beyond ordinary and raising the bar on hospitality. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Peyten Pacchetti

The staff is very friendly and consistently fast and efficient every time I go in.

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