We had a great time Saturday night with great food. We had deep dish pizza that was outstanding and it was enhanced by the wonderful service that Paul our server provided. He took good care of us and ensured that everyone was satisfied. It was no mean feat as we were a party of seven and everyone's tastes were different. We look forward to our next visit.
Bridget
We love lou malnati's, but our recent dining experience was terrible. We took our six kids there for our 18 year old's birthday. I called in the pizza order earlier on that day to simplify the order, make sure we weren't waiting for too long. For context, we had a 6:00pm reservation and I explained to the person on the phone that we wanted the pizza ready at 6:30 to give us time to order appetizers when we sat down, then have the pizza follow. Unfortunately, our server didn't even come to take drink orders until 6:20. We sat there for 20 minutes without water (never even got water the entire meal), drinks or anyone looking in our direction. To make a long story short, we didn't receive our drinks until the appetizers, salad, and yes, pizza came out all at the same time. Super irritating experience. I went out of my way to stage out the order, to no avail. Table of 8, five pizzas already ordered, and they couldn't be bothered with us at all. I'll never dine in there again.
Ramesh
Best place in Chicagoland to enjoy deep dish pizza. Nice service and plenty of choices. Highly recommended. The Oakbrook Rerrace location, if accessible to you is a great place for small and large groups.
tony
This particular experience was frustrating with the order not being heard correctly by the server. We had a party of 9 so it was likely hectic for the server. What I ordered and what arrived at the table were 2 different things. Hopefully, the next visit is more positive. I do love Malnati's compared to other deep dish options in the area.
We made a reso for15 but cut to 8. We worked with the store direct to reduce in advance and were accommodated very professionally by the staff on the phone and in person on July 4. Our ticket time was perfect and we received nothing but excellent service by Paul G. Our only complaint was the deep dish was not deep, spread very thin towards the center although we usually frequent Naperville and this time it was Oakbrook. We had guests from out of town and were hoping for the best experience. Since we are in the business the manager was made aware at the time. Order#32749524 7/4/24
Barby
We ordered salad, deep dish pizza, and spinach and cheese bread. All were delicious. The family size salad was plenty for the five of us. The pizza, with its buttery crust and fresh tasting tomato sauce, and its delicious sausage and cheese, was more than enough. I didn't think of myself as a lover of pizza until I discovered Lou Malnati's.
TanyaG
We had a fantastic experience. The host was outstanding, he saw that our wait person was swamped and came over to take our drink order. When we asked about a couple of the local brews, he brought us samples to try.
HeatherD
We were here to celebrate Mother's Day and also after the family attended a musical. The service was great, even with how busy the restaurant was. Your manager was very accommodating and we could not have asked for more. Thank you!
Positive experience, would definitely recommend. Suggestion: when presenting check, ask if customer is a member of your rewards program. Frustrating to lose out on serious points earned, which is my fault for forgetting in the first place, but it would obviously be helpful and smart for the restaurant to ask customers to give incentive and encourage more frequent visits
sarahk0204
Another person was able to join our party at the last minute. The manager was extremely accommodating, and was even able to seat the rest of the party early, even though the restaurant was busy.
We drove 3 hours to get Lou Malnati's for the first time. They did not disappoint!! The waitress was on top of things, our cups were never empty any great length of time. When I first seen 30 minutes for pizza I was like oh no these kids are going to get bored. But it wasn't any longer then any other restaurant. I made a 5:00 reservation, we got seated right away. The pizza was as great as we had hoped for. We would definitely return.
We had a fantastic experience last night. We are not from the area and were eager to try this Lou Malnati's. It definitely did not disappoint. The deep dish sausage pizza and bruschetta were spot on. The place is HUGE. We were closer to the back, where it was quieter. Our server, Alberto was extremely nice and accommodating. We will be visiting again and making that roadtrip. Thanks again!
AndreaN
It was my son's birthday, and I selected special occasion drop down menu birthday, and there was no recognition of his birthday. They didn't comment on it. He was very disappointed.
CarolN
Paul the host was the best! They seemed a little busy and short handed but he got our table started with orders before our waiter could get there. Great service and great experience. Will definitely go back.
We had an excellent dinner there tonight! There was a small mistake with our pizza toppings which we did not mention to our server but we had noticed. The manager came out shortly after the pizza was served and apologized for the error and insisted on making it right for us. Excellent customer service and honesty!! We will definitely be back!!
We had a great time Saturday night with great food. We had deep dish pizza that was outstanding and it was enhanced by the wonderful service that Paul our server provided. He took good care of us and ensured that everyone was satisfied. It was no mean feat as we were a party of seven and everyone's tastes were different. We look forward to our next visit.
We love lou malnati's, but our recent dining experience was terrible. We took our six kids there for our 18 year old's birthday. I called in the pizza order earlier on that day to simplify the order, make sure we weren't waiting for too long. For context, we had a 6:00pm reservation and I explained to the person on the phone that we wanted the pizza ready at 6:30 to give us time to order appetizers when we sat down, then have the pizza follow. Unfortunately, our server didn't even come to take drink orders until 6:20. We sat there for 20 minutes without water (never even got water the entire meal), drinks or anyone looking in our direction. To make a long story short, we didn't receive our drinks until the appetizers, salad, and yes, pizza came out all at the same time. Super irritating experience. I went out of my way to stage out the order, to no avail. Table of 8, five pizzas already ordered, and they couldn't be bothered with us at all. I'll never dine in there again.
Best place in Chicagoland to enjoy deep dish pizza. Nice service and plenty of choices. Highly recommended. The Oakbrook Rerrace location, if accessible to you is a great place for small and large groups.
This particular experience was frustrating with the order not being heard correctly by the server. We had a party of 9 so it was likely hectic for the server. What I ordered and what arrived at the table were 2 different things. Hopefully, the next visit is more positive. I do love Malnati's compared to other deep dish options in the area.
We made a reso for15 but cut to 8. We worked with the store direct to reduce in advance and were accommodated very professionally by the staff on the phone and in person on July 4. Our ticket time was perfect and we received nothing but excellent service by Paul G. Our only complaint was the deep dish was not deep, spread very thin towards the center although we usually frequent Naperville and this time it was Oakbrook. We had guests from out of town and were hoping for the best experience. Since we are in the business the manager was made aware at the time. Order#32749524 7/4/24
We ordered salad, deep dish pizza, and spinach and cheese bread. All were delicious. The family size salad was plenty for the five of us. The pizza, with its buttery crust and fresh tasting tomato sauce, and its delicious sausage and cheese, was more than enough. I didn't think of myself as a lover of pizza until I discovered Lou Malnati's.
We had a fantastic experience. The host was outstanding, he saw that our wait person was swamped and came over to take our drink order. When we asked about a couple of the local brews, he brought us samples to try.
We were here to celebrate Mother's Day and also after the family attended a musical. The service was great, even with how busy the restaurant was. Your manager was very accommodating and we could not have asked for more. Thank you!
Positive experience, would definitely recommend. Suggestion: when presenting check, ask if customer is a member of your rewards program. Frustrating to lose out on serious points earned, which is my fault for forgetting in the first place, but it would obviously be helpful and smart for the restaurant to ask customers to give incentive and encourage more frequent visits
Another person was able to join our party at the last minute. The manager was extremely accommodating, and was even able to seat the rest of the party early, even though the restaurant was busy.
Restaurantji Recommends
We drove 3 hours to get Lou Malnati's for the first time. They did not disappoint!! The waitress was on top of things, our cups were never empty any great length of time. When I first seen 30 minutes for pizza I was like oh no these kids are going to get bored. But it wasn't any longer then any other restaurant. I made a 5:00 reservation, we got seated right away. The pizza was as great as we had hoped for. We would definitely return.
We had a fantastic experience last night. We are not from the area and were eager to try this Lou Malnati's. It definitely did not disappoint. The deep dish sausage pizza and bruschetta were spot on. The place is HUGE. We were closer to the back, where it was quieter. Our server, Alberto was extremely nice and accommodating. We will be visiting again and making that roadtrip. Thanks again!
It was my son's birthday, and I selected special occasion drop down menu birthday, and there was no recognition of his birthday. They didn't comment on it. He was very disappointed.
Paul the host was the best! They seemed a little busy and short handed but he got our table started with orders before our waiter could get there. Great service and great experience. Will definitely go back.
We had an excellent dinner there tonight! There was a small mistake with our pizza toppings which we did not mention to our server but we had noticed. The manager came out shortly after the pizza was served and apologized for the error and insisted on making it right for us. Excellent customer service and honesty!! We will definitely be back!!
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