I’ve come to this location a few times to celebrate occasions, typically a pleasant experience. Sadly, upon my last visit here, the whole experience was very subpar and incredibly disappointing. Though our server under performed, they were a bit overwhelmed with tasks due to what I could assume to be a result of short staffing. My party arrived at approx 6:45pm and we began to place orders around 7:10pm, drink orders were slowly coming out. A few dishes came served with hair in them, there were several orders placed only to be told that the kitchen was out of certain ingredients, then were told again that they had said ingredients. The meals that came out were underwhelming tasteless. Over half of the dinner party were still sitting waiting for their meals at 8:31pm, and the restaurant closes at 9pm. Finally 8:39pm rolled around and meals were being served, only to discover that they were wrong. We ended up speaking with the manager who seemed fairly new and almost too nonchalant about the complaints, still making sure that the few appetizers we consumed were paid for before comping the rest of the failed food orders. We left hungry and disappointed resulting in coming up with new dinner plans so late in the evening. Completely unacceptable.
Atmosphere: 3
Food: 2
Service: 2
Alexander Williams
Very enjoyable
Atmosphere: 5
Food: 4
Service: 5
Brian Barker
Great place to eat after Church!
Atmosphere: 5
Food: 5
Service: 5
Randall Ridgley
Our server Vivian is the absolute best!
Atmosphere: 5
Food: 5
Service: 5
John Culver
Great server, food, location, etc...
Food: 5
Jay Taddei
Over the years, Bella Milano has been a favorite restaurant for me and my wife. We love the food, service and atmosphere. I have also done dozens of business seminars there and utilized their catering. My wife recently celebrated her birthday, and she was craving Bella Milano's Lasagna. Our visit started well as our reservation was on time and we were waited on by a friendly waitress in a timely manner. Our appetizers came out quickly also. However, there was a much longer than normal delay in our entrees coming out. The waitress did stop by to apologize for our wait twice which we appreciated, but the wait was becoming an issue. A gentleman whom we later found out was Tom the owner, stopped by to apologize and then gave us free appetizer cards, comped a portion of our bill and even included desserts. He was very friendly, but more importantly, very sincere in wanting us to leave happy. He let us know that our food would be out in a minute. We were really impressed and it felt great to be appreciated by the owner and his commitment to giving us a great dining experience. Well, Tom came back a minute later and told us "You can't make this up, but when they were taking your lasagna out of the oven it fell on the floor". I can only imagine what was going through his mind as he came back to tell us this news! He said it would take 20+ minutes for another, which really didn't sit well with us at this point. The worst part was that was what my wife really wanted for her birthday dinner. Tom immediately asked my wife if there was anything else he could make for her quickly and at no cost to us, but that he would make a new lasagna for her to take home as well. I simply can't say how impressed we were with Tom's dedication and sincerity to turn a potentially very negative experience into a positive one. There are a lot of restaurants we can go to, and thanks to Tom's efforts, Bella Milano will remain one of our favorites! If you want to go to a restaurant where you know your business is actually appreciated, think Bella Milano's!
Atmosphere: 5
Food: 5
Service: 5
Mary Winkler
Excellent
Atmosphere: 5
Food: 5
Service: 5
Taylor Marie
First time dining here and was very impressed. Food was delicious, the patio was super cozy and the service was phenomenal. (We had Riley and she was lovely!) Will definitely be returning and recommending to others!
Got the mostacholli, thought it would be a safe bet, but the sauce was too sweet and had an overpowering tomato paste flavor. Service was outstanding, tho! Restaurant was a bit too cold or “atmosphere” would’ve been higher.
Atmosphere: 4
Food: 2
Service: 5
Paul Mast
1st time there for lunch. Service was great, lunch menu great and food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Cheese Bread
Joe Reinhardt
Love the Cajun chicken pasta
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Chicken Pasta
Glen Steele
The food was excellent and atmosphere was good. The whole staff were very friendly.
I’ve come to this location a few times to celebrate occasions, typically a pleasant experience. Sadly, upon my last visit here, the whole experience was very subpar and incredibly disappointing. Though our server under performed, they were a bit overwhelmed with tasks due to what I could assume to be a result of short staffing. My party arrived at approx 6:45pm and we began to place orders around 7:10pm, drink orders were slowly coming out. A few dishes came served with hair in them, there were several orders placed only to be told that the kitchen was out of certain ingredients, then were told again that they had said ingredients. The meals that came out were underwhelming tasteless. Over half of the dinner party were still sitting waiting for their meals at 8:31pm, and the restaurant closes at 9pm. Finally 8:39pm rolled around and meals were being served, only to discover that they were wrong. We ended up speaking with the manager who seemed fairly new and almost too nonchalant about the complaints, still making sure that the few appetizers we consumed were paid for before comping the rest of the failed food orders. We left hungry and disappointed resulting in coming up with new dinner plans so late in the evening. Completely unacceptable.
Atmosphere: 3
Food: 2
Service: 2
Very enjoyable
Atmosphere: 5
Food: 4
Service: 5
Great place to eat after Church!
Atmosphere: 5
Food: 5
Service: 5
Our server Vivian is the absolute best!
Atmosphere: 5
Food: 5
Service: 5
Great server, food, location, etc...
Food: 5
Over the years, Bella Milano has been a favorite restaurant for me and my wife. We love the food, service and atmosphere. I have also done dozens of business seminars there and utilized their catering. My wife recently celebrated her birthday, and she was craving Bella Milano's Lasagna. Our visit started well as our reservation was on time and we were waited on by a friendly waitress in a timely manner. Our appetizers came out quickly also. However, there was a much longer than normal delay in our entrees coming out. The waitress did stop by to apologize for our wait twice which we appreciated, but the wait was becoming an issue. A gentleman whom we later found out was Tom the owner, stopped by to apologize and then gave us free appetizer cards, comped a portion of our bill and even included desserts. He was very friendly, but more importantly, very sincere in wanting us to leave happy. He let us know that our food would be out in a minute. We were really impressed and it felt great to be appreciated by the owner and his commitment to giving us a great dining experience. Well, Tom came back a minute later and told us "You can't make this up, but when they were taking your lasagna out of the oven it fell on the floor". I can only imagine what was going through his mind as he came back to tell us this news! He said it would take 20+ minutes for another, which really didn't sit well with us at this point. The worst part was that was what my wife really wanted for her birthday dinner. Tom immediately asked my wife if there was anything else he could make for her quickly and at no cost to us, but that he would make a new lasagna for her to take home as well. I simply can't say how impressed we were with Tom's dedication and sincerity to turn a potentially very negative experience into a positive one. There are a lot of restaurants we can go to, and thanks to Tom's efforts, Bella Milano will remain one of our favorites! If you want to go to a restaurant where you know your business is actually appreciated, think Bella Milano's!
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
First time dining here and was very impressed. Food was delicious, the patio was super cozy and the service was phenomenal. (We had Riley and she was lovely!) Will definitely be returning and recommending to others!
Atmosphere: 5
Food: 5
Service: 5
I always sit at the bar. Great place!
Atmosphere: 5
Food: 5
Service: 5
Amazing food and service!
Restaurantji Recommends
Got the mostacholli, thought it would be a safe bet, but the sauce was too sweet and had an overpowering tomato paste flavor. Service was outstanding, tho! Restaurant was a bit too cold or “atmosphere” would’ve been higher.
Atmosphere: 4
Food: 2
Service: 5
1st time there for lunch. Service was great, lunch menu great and food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Cheese Bread
Love the Cajun chicken pasta
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Chicken Pasta
The food was excellent and atmosphere was good. The whole staff were very friendly.
Atmosphere: 5
Food: 5
Service: 5
Our favorite
Atmosphere: 5
Food: 5
Service: 5
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