0 customer service. Terrible, tightwad district manager. Needs to be fired
Atmosphere: 4
Food: 1
Service: 1
Nate Moore
Please wipe the excess coffee/caramel off the drink before handing it to someone
Atmosphere: 5
Food: 5
Service: 1
Erin Bratkowski
Came in for bite on a long drive home. We stood at the register. Someone whose shift obviously ended said someone would be with us. After several minutes , we asked and was told they were short staffed. So we ordered on the app. Then our food and drinks came out quickly, except one sandwich. The first person we asked said it would be out soon. Then the second person we asked said they were out, so we asked for it to be replaced with a a bakery item. Meanwhile, about 10 people came in and they finally had someone at the register. Still no food. So my husband asked, told him they were the only warming. Then when they put it out, they threw it on the counter. Normally, my experience with Starbucks in general is very positive. While I understand they were short staffed, the attitude at the end was unacceptable. This person wore green hat.
Atmosphere: 3
Food: 4
Service: 1
Mac H
I usually avoid this location because of the long wait times but now I won’t be back at all. It shouldn’t be a problem to fix something that’s wrong with an order and there’s absolutely no reason to be so rude to a customer asking nicely for a remake or adjustment. Especially after waiting 35 minutes for a drink.
Atmosphere: 2
Food: 3
Service: 1
Daniel Schmitt
The drive thru here is always super slow, can get through several songs while you wait.
J David Hillery
Good enough experience, but had a weird interaction with the manager when taking a photo outside.
Ordered a Black Tea that was good. The staff that helped friendly, the store was clean in the front. Men's restroom dirty.
I probably would not return based on manager interaction.
Atmosphere: 2
Food: 4
Service: 3
hard tofindagood
Stop begging your customers for tips. I went through the drive thru and the boy pushed the card reader in my face asking for tips. Here’s a tip. The drive thru person isn’t the one making my drink. Get some common sense and decency. No wonder they are laying off people and closing stores. Good riddance with your terrible business practices.
Atmosphere: 1
Food: 1
Service: 1
Abroad Travel
Starbucks - Greenmount & I-64 (O’Fallon)
“This store is dedicated to people united by their courage to serve our country.”
This store is located near Scott Air Force Base, OFallon, IL. They offer limited edition military merchandise.
I stopped by here for few hours and I really appreciated the baristas and how much they kept a positive attitude, despite being short staffed and getting through crowd rush hour. I ordered some food and hot beverage and all tasted good.
This store supports military big time. Although, they’re small on the inside with limited seating, they show love in a much bigger way. They accommodated each customer and made sure they were comfortable and completely satisfied.
When I visited the Starbucks HQ in Washington, I met a friendly front desk lady who shared with me that her and her spouse were both in military. She also shared with me, “Starbucks focuses on hiring thousands of military personnel to help them keep their jobs, should they or their spouse have to be transferred to another location.“
“No matter where they are transferred for military purposes, Starbucks has their baristas back. They offer smooth transition into a new store for them. Making new friends is a bonus.”
My order was made fresh, efficient and tasted great. I enjoyed my stay here, while on business. If you’re a military member, come by here and enjoy your stay.
Atmosphere: 5
Food: 5
Service: 5
Ron Ellison
A refreshing stop on a long day on the road. Starbucks, sausage, egg and cheese sandwich is 100% better than the Clowns.
Fast and easy when I ordered on the app ahead of time.
Jane Kay
Awesome employees. Great atmosphere. I actually odered ahead and was at the wrong location, but they took care of me with a smile. Highly recommend this location
John Crowell
Drive thru was so crowded we ordered online and walked in. Much faster this way
Cassia Ohashi
This place refused me a cup of water !!!!!! They only provide water if you make a purchase. Outrageous. Spending 100s of dollars on their stores it's not enough for them. Also, the attitude of both the manager and barista was shockingly rude. Thanks! I'll try the new one down the street. Don't waste your time .
Jimmy Roustio
Walked over while car was being serviced in the area to have my favorite antidepressant: quad venti mocha whole milk… a triple is a great mood booster, too. 25+ years to attest: I’m still alive and breathing. Hahaha. Alas, rare I get to sit in-store but yippie yay. Yes, impressive speed efficiency and TEAM work through a morning rush. Kudos and mahalo.
0 customer service. Terrible, tightwad district manager. Needs to be fired
Atmosphere: 4
Food: 1
Service: 1
Please wipe the excess coffee/caramel off the drink before handing it to someone
Atmosphere: 5
Food: 5
Service: 1
Came in for bite on a long drive home. We stood at the register. Someone whose shift obviously ended said someone would be with us. After several minutes , we asked and was told they were short staffed. So we ordered on the app. Then our food and drinks came out quickly, except one sandwich. The first person we asked said it would be out soon. Then the second person we asked said they were out, so we asked for it to be replaced with a a bakery item. Meanwhile, about 10 people came in and they finally had someone at the register. Still no food. So my husband asked, told him they were the only warming. Then when they put it out, they threw it on the counter. Normally, my experience with Starbucks in general is very positive. While I understand they were short staffed, the attitude at the end was unacceptable. This person wore green hat.
Atmosphere: 3
Food: 4
Service: 1
I usually avoid this location because of the long wait times but now I won’t be back at all. It shouldn’t be a problem to fix something that’s wrong with an order and there’s absolutely no reason to be so rude to a customer asking nicely for a remake or adjustment. Especially after waiting 35 minutes for a drink.
Atmosphere: 2
Food: 3
Service: 1
The drive thru here is always super slow, can get through several songs while you wait.
Good enough experience, but had a weird interaction with the manager when taking a photo outside.
Ordered a Black Tea that was good. The staff that helped friendly, the store was clean in the front. Men's restroom dirty.
I probably would not return based on manager interaction.
Atmosphere: 2
Food: 4
Service: 3
Stop begging your customers for tips. I went through the drive thru and the boy pushed the card reader in my face asking for tips. Here’s a tip. The drive thru person isn’t the one making my drink. Get some common sense and decency. No wonder they are laying off people and closing stores. Good riddance with your terrible business practices.
Atmosphere: 1
Food: 1
Service: 1
Starbucks - Greenmount & I-64 (O’Fallon)
“This store is dedicated to people united by their courage to serve our country.”
This store is located near Scott Air Force Base, OFallon, IL. They offer limited edition military merchandise.
I stopped by here for few hours and I really appreciated the baristas and how much they kept a positive attitude, despite being short staffed and getting through crowd rush hour. I ordered some food and hot beverage and all tasted good.
This store supports military big time. Although, they’re small on the inside with limited seating, they show love in a much bigger way. They accommodated each customer and made sure they were comfortable and completely satisfied.
When I visited the Starbucks HQ in Washington, I met a friendly front desk lady who shared with me that her and her spouse were both in military.
She also shared with me, “Starbucks focuses on hiring thousands of military personnel to help them keep their jobs, should they or their spouse have to be transferred to another location.“
“No matter where they are transferred for military purposes, Starbucks has their baristas back. They offer smooth transition into a new store for them. Making new friends is a bonus.”
My order was made fresh, efficient and tasted great. I enjoyed my stay here, while on business. If you’re a military member, come by here and enjoy your stay.
Atmosphere: 5
Food: 5
Service: 5
A refreshing stop on a long day on the road. Starbucks, sausage, egg and cheese sandwich is 100% better than the Clowns.
Atmosphere: 5
Food: 5
Service: 5
Drive through takes so long. It's coffee!?!?!
Restaurantji Recommends
Fast and easy when I ordered on the app ahead of time.
Awesome employees. Great atmosphere. I actually odered ahead and was at the wrong location, but they took care of me with a smile. Highly recommend this location
Drive thru was so crowded we ordered online and walked in. Much faster this way
This place refused me a cup of water !!!!!! They only provide water if you make a purchase. Outrageous. Spending 100s of dollars on their stores it's not enough for them. Also, the attitude of both the manager and barista was shockingly rude. Thanks! I'll try the new one down the street. Don't waste your time .
Walked over while car was being serviced in the area to have my favorite antidepressant: quad venti mocha whole milk… a triple is a great mood booster, too. 25+ years to attest: I’m still alive and breathing. Hahaha. Alas, rare I get to sit in-store but yippie yay. Yes, impressive speed efficiency and TEAM work through a morning rush. Kudos and mahalo.
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