Fast and easy when I ordered on the app ahead of time.
Jane Kay
Awesome employees. Great atmosphere. I actually odered ahead and was at the wrong location, but they took care of me with a smile. Highly recommend this location
John Crowell
Drive thru was so crowded we ordered online and walked in. Much faster this way
Cassia Ohashi
This place refused me a cup of water !!!!!! They only provide water if you make a purchase. Outrageous. Spending 100s of dollars on their stores it's not enough for them. Also, the attitude of both the manager and barista was shockingly rude. Thanks! I'll try the new one down the street. Don't waste your time .
Jimmy Roustio
Walked over while car was being serviced in the area to have my favorite antidepressant: quad venti mocha whole milk… a triple is a great mood booster, too. 25+ years to attest: I’m still alive and breathing. Hahaha. Alas, rare I get to sit in-store but yippie yay. Yes, impressive speed efficiency and TEAM work through a morning rush. Kudos and mahalo.
Joy Glory
My mother and I visited the 1126 Central Park Drive O’Fallon IL location on Saturday around 1:10-1:15 via Drive Thru.
When we pulled up, there was no one in line to order ahead of us. We were greeted at the drive up box, and asked to order. Before I ordered, I asked if they had what my mother was looking for, as some don’t have it. She wanted an iced peach green tea. The kid said yes, they had it in stock. I proceeded to order a grande iced peach green tea, and a venti iced vanilla latte.
We pulled around to the three cars waiting for their order and patiently waited.
When we got to the window, I paid accordingly and was handed the peach tea, and a grande vanilla latte. I handed it back without attitude (because I know this stuff happens) and said it was supposed to be a venti. The boy that took the order on register 4, also served us. I know this because he had a very distinct speech sound (like a lisp/cleft). He didn’t apologize, he just grabbed it and actually looked like I was bothering him that THEY messed up. While they took it back, my mother tasted her drink, there was no peach.
So he opened the window back up in maybe 45 seconds, which tells me they didn’t properly remake the drink, they just dumped more milk in it that I could see settled at the top, and taste too.
I told him her tea had no peach in it. He grabbed it and didn’t say anything again.
He gave it back through the window and I said thank you to which he didn’t say a single thing, he just turned around with a snarky little attitude like it was our fault that they can’t pay attention. I drove around to leave, and I was so bothered by my now milk with a tiny bit of espresso that I ended up going inside to have it made correctly, again.
I walked in and not a single person out of the 5/6 kids there greeted me, asked me how they could help, not a single thing. The one that took the order just stared at me cluelessly. I said that they gave me the wrong size at first, and I handed it back to be remade and now it’s nothing but milk dumped in and asked if they could remake it. Someone said yes we can remake it. He took the cup back and told the other girl “vanilla latte” and walked off. They remade it and NOT A SINGLE PERSON APOLOGIZED. Mistakes happen, but I wasn’t rude, I wasn’t in the wrong. Why am I being made to feel like I am when I’m paying almost $8 for a crappy latte?
You have uncaring staff, with no accountability or manners. This was by far the worst experience I’ve ever had at Starbucks and I’m not a typical picky person. Hell, I even argued with myself about sending a complaint. Usually I deal with the mistake if someone is incredibly busy, or new, or hey they apologize but actually try. Absolutely NONE of that was the deal today. None. I’m disgusted, and disappointed.
I wish I knew his name, because you guys need to retrain. All I can say is he was younger, with glasses, and a lisp. But everyone needs to learn to say IM SORRY WE MESSED UP YOUR VERY BASIC DRINKS. Thats literally the bare minimum of being in customer service, I’ve been there too. But I guess I was taught different manners and to actually pay attention to customers when working.
Ashley St Louis
Very disappointed in the service at this store. Got the same coffee I get every time at Starbucks. It does not taste correct and it is not the correct color. They remade it and it still wasn’t correct, I let them know and their response was every other Starbucks does it wrong. Definitely will never be back to this store with the inconsistency of drinks and the rude customer service.
sarah
The coffee was very fresh and tasted very good.
Marissa Brie
Sophie was so kind and friendly. My order came out fast and correct.
The lid was secured on the drink, and spilled all over my order.
Patricia Bindrim
Nice customer service
vanessa gomez
Our cashier & barista was Brian & his customer service was seriously top-notch! He was personable & super friendly. He went above & beyond by educating us on the differences between their products (I’m not really a coffee drinker) & was patient with our questions. He made our night!
Also, there was another barista (with purple hair-didn’t get her name), but she was super friendly with the other customers as well. It seems like a really good team to work with!
Atmosphere: 5
Food: 5
Service: 5
Andrea Mckellar
Walked inside and ordered with the cashier, none of which could clearly enunciate or speak above a whisper level. The drive-through was nearly completely empty as well as the inside of the location yet it still took 10 minutes to get a very basic peppermint mocha. Probably won’t be back to this location
Atmosphere: 1
Service: 1
Samantha Gorman
This is my local starbucks and I have been here hundreds of times and they do an amazing job!!! The barista I had today (I didn’t remember her name but brown hair, female, 20s) complimented me on my smile and said I make her day every day when I come through the drive through and I was having a rough day and it made my whole day so much better!!! The staff at this location consistently is so kind, helpful, and quick with service. I have been to a million starbucks locations and the Greenmount/I-64 location stands out due to the amazing staff who work here! My drinks always come out perfect, the wait time is always so short, and I always have such kind encounters with the baristas! Thank you so much! Just wanted to show some love & appreciation for your staff! They are incredible!!!! :)
Drive through takes so long. It's coffee!?!?!
Fast and easy when I ordered on the app ahead of time.
Awesome employees. Great atmosphere. I actually odered ahead and was at the wrong location, but they took care of me with a smile. Highly recommend this location
Drive thru was so crowded we ordered online and walked in. Much faster this way
This place refused me a cup of water !!!!!! They only provide water if you make a purchase. Outrageous. Spending 100s of dollars on their stores it's not enough for them. Also, the attitude of both the manager and barista was shockingly rude. Thanks! I'll try the new one down the street. Don't waste your time .
Walked over while car was being serviced in the area to have my favorite antidepressant: quad venti mocha whole milk… a triple is a great mood booster, too. 25+ years to attest: I’m still alive and breathing. Hahaha. Alas, rare I get to sit in-store but yippie yay. Yes, impressive speed efficiency and TEAM work through a morning rush. Kudos and mahalo.
My mother and I visited the 1126 Central Park Drive O’Fallon IL location on Saturday around 1:10-1:15 via Drive Thru.
When we pulled up, there was no one in line to order ahead of us. We were greeted at the drive up box, and asked to order. Before I ordered, I asked if they had what my mother was looking for, as some don’t have it. She wanted an iced peach green tea. The kid said yes, they had it in stock. I proceeded to order a grande iced peach green tea, and a venti iced vanilla latte.
We pulled around to the three cars waiting for their order and patiently waited.
When we got to the window, I paid accordingly and was handed the peach tea, and a grande vanilla latte. I handed it back without attitude (because I know this stuff happens) and said it was supposed to be a venti. The boy that took the order on register 4, also served us. I know this because he had a very distinct speech sound (like a lisp/cleft). He didn’t apologize, he just grabbed it and actually looked like I was bothering him that THEY messed up. While they took it back, my mother tasted her drink, there was no peach.
So he opened the window back up in maybe 45 seconds, which tells me they didn’t properly remake the drink, they just dumped more milk in it that I could see settled at the top, and taste too.
I told him her tea had no peach in it. He grabbed it and didn’t say anything again.
He gave it back through the window and I said thank you to which he didn’t say a single thing, he just turned around with a snarky little attitude like it was our fault that they can’t pay attention. I drove around to leave, and I was so bothered by my now milk with a tiny bit of espresso that I ended up going inside to have it made correctly, again.
I walked in and not a single person out of the 5/6 kids there greeted me, asked me how they could help, not a single thing. The one that took the order just stared at me cluelessly. I said that they gave me the wrong size at first, and I handed it back to be remade and now it’s nothing but milk dumped in and asked if they could remake it. Someone said yes we can remake it. He took the cup back and told the other girl “vanilla latte” and walked off. They remade it and NOT A SINGLE PERSON APOLOGIZED. Mistakes happen, but I wasn’t rude, I wasn’t in the wrong. Why am I being made to feel like I am when I’m paying almost $8 for a crappy latte?
You have uncaring staff, with no accountability or manners. This was by far the worst experience I’ve ever had at Starbucks and I’m not a typical picky person. Hell, I even argued with myself about sending a complaint. Usually I deal with the mistake if someone is incredibly busy, or new, or hey they apologize but actually try. Absolutely NONE of that was the deal today. None. I’m disgusted, and disappointed.
I wish I knew his name, because you guys need to retrain. All I can say is he was younger, with glasses, and a lisp. But everyone needs to learn to say IM SORRY WE MESSED UP YOUR VERY BASIC DRINKS. Thats literally the bare minimum of being in customer service, I’ve been there too. But I guess I was taught different manners and to actually pay attention to customers when working.
Very disappointed in the service at this store. Got the same coffee I get every time at Starbucks. It does not taste correct and it is not the correct color. They remade it and it still wasn’t correct, I let them know and their response was every other Starbucks does it wrong. Definitely will never be back to this store with the inconsistency of drinks and the rude customer service.
The coffee was very fresh and tasted very good.
Sophie was so kind and friendly. My order came out fast and correct.
Restaurantji Recommends
The lid was secured on the drink, and spilled all over my order.
Nice customer service
Our cashier & barista was Brian & his customer service was seriously top-notch! He was personable & super friendly. He went above & beyond by educating us on the differences between their products (I’m not really a coffee drinker) & was patient with our questions. He made our night!
Also, there was another barista (with purple hair-didn’t get her name), but she was super friendly with the other customers as well. It seems like a really good team to work with!
Atmosphere: 5
Food: 5
Service: 5
Walked inside and ordered with the cashier, none of which could clearly enunciate or speak above a whisper level. The drive-through was nearly completely empty as well as the inside of the location yet it still took 10 minutes to get a very basic peppermint mocha. Probably won’t be back to this location
Atmosphere: 1
Service: 1
This is my local starbucks and I have been here hundreds of times and they do an amazing job!!! The barista I had today (I didn’t remember her name but brown hair, female, 20s) complimented me on my smile and said I make her day every day when I come through the drive through and I was having a rough day and it made my whole day so much better!!! The staff at this location consistently is so kind, helpful, and quick with service. I have been to a million starbucks locations and the Greenmount/I-64 location stands out due to the amazing staff who work here! My drinks always come out perfect, the wait time is always so short, and I always have such kind encounters with the baristas! Thank you so much! Just wanted to show some love & appreciation for your staff! They are incredible!!!! :)
Atmosphere: 5
Food: 5
Service: 5
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