When placing order asked for 6 pumps of Carmel syrup in my Carmel frappe when made they put 2. When I asked if it was only 2 pumps to which the girl said yes, they acted like it was an inconvenience to remake it. Keep in mind I had already taken a drink. Instead of remaking it, they dumped the whole drink including the whipped cream into blender and just added the normal 4 pumps to it.
Dawn Colton
I will never go back to this store. The service is very slow. I waited almost a half hour for 1 latte and a breakfast sandwich. Vey nice, but very slow.
Atmosphere: 4
Food: 4
Tim Thompson
Always professional and welcoming
Atmosphere: 5
Food: 5
Service: 5
Anna Hawanchak
Instead of telling me they were out of the syrup I requested, they handed me my drink with no syrup in it. When I asked, they said oh we don’t have that anymore and walked away without offering a resolution
Dan Borzosh
Christmas day open
Atmosphere: 5
Food: 5
Service: 5
Tomas Maxim
while sitting and waiting for my coffee there was a lady demanding refund leading to chaos in the restaurant and the parkinglot and then she got arrested 5/5
Atmosphere: 5
Food: 1
Service: 3
Dave Winkel
Starbucks changed the way they make their coffee.... I've not been in Starbucks for some time. They no longer brew a pot of coffee, they have a machine that makes it a cup at a time. My opinion of the quality of my cup of dark coffee, black (no sugar or cream) is that it does not have the same depth of flavor as it did before, it seems watered down.
Atmosphere: 5
Food: 3
Service: 5
Olivia
Emily is such an amazing and kind person, she really brightened my day!
Atmosphere: 5
Food: 5
Service: 5
riptideblueice
Very rude baristas on morning shift can’t return a “have a good day” to you whatsoever.
Atmosphere: 1
Food: 5
Service: 1
Rebecca P
On 5/26/2024 one of the managers called the police on a lady that wanted her drink remade. That lady ended up getting arrested in front of her lil kids. I think the baristas should get more training on how to handle drink remakes&service instead of calling the police....
Every time we come here, they always ask you to move up, even when there is no one behind us. We ordered two coffees and we moved up to the umbrella, for what reason? Please fix this! Stop asking people to move up and wait. The whole concept of a drive thru is to order and pick up your item(s) at the window.
Atmosphere: 3
Food: 4
Service: 2
Susan Furch (stlsusie)
None one in the store or in the drive through. They asked me to pull forward to wait for a small black coffee.
Service: 1
Mike Warden
I stopped in Starbucks in O'Fallon for a latte and a pastry. As always, my latte and food were delicious. The baristas are very nice and very efficient. Nice atmosphere in which to relax while I enjoy my food and drink!
Atmosphere: 5
Food: 5
Service: 5
Rebecca Pastorius
I understand being Saturday that it will be a bit busier, but this was ridiculous! The person taking our orders took forever and kept repeating it back to us incorrectly saying grande when we ordered venti. Then, we get up to the window and wait for 5 minutes before anyone came to us. They scanned my app and then 2 minutes later, asked if they had scanned it. Then they say they're having issues and to pull up. Five cars got their orders and passd us before someone came out with only one of our drinks and then asked do you have another one? My husband says yes and states what it was (was the caramel apple brown sugar drink from the hidden menu) and then maybe a few minutes later came back and asked if it was hot or cold. He literally said ICED. They finally come out with my drink, but it didn't have the sticker on the side saying what's in it and it DEFINITELY didn't have the pumps of the brown sugar apple in it, only the Carmel cold foam. From start to finish it took 35 minutes and all they said was, SORRY FOR THE WAIT. Once again, I understand being busy, but getting the order wrong, forgetting something after you just asked 2 minutes later, and then leaving you at the window for 5 minutes before they acknowledge you, is pretty extreme. I've always gone to this location and never had a problem, but today was the worst!
Tina Jackson
The staff use to be friendly now they have workers that are rude n bitter. I'm hearing them complain about the door dash orders well they are paying customers. It's always a long wait now and the service is so unpleasant.] The rudest being Mir that's what her name tag says.
When placing order asked for 6 pumps of Carmel syrup in my Carmel frappe when made they put 2. When I asked if it was only 2 pumps to which the girl said yes, they acted like it was an inconvenience to remake it. Keep in mind I had already taken a drink. Instead of remaking it, they dumped the whole drink including the whipped cream into blender and just added the normal 4 pumps to it.
I will never go back to this store. The service is very slow. I waited almost a half hour for 1 latte and a breakfast sandwich. Vey nice, but very slow.
Atmosphere: 4
Food: 4
Always professional and welcoming
Atmosphere: 5
Food: 5
Service: 5
Instead of telling me they were out of the syrup I requested, they handed me my drink with no syrup in it. When I asked, they said oh we don’t have that anymore and walked away without offering a resolution
Christmas day open
Atmosphere: 5
Food: 5
Service: 5
while sitting and waiting for my coffee there was a lady demanding refund leading to chaos in the restaurant and the parkinglot and then she got arrested 5/5
Atmosphere: 5
Food: 1
Service: 3
Starbucks changed the way they make their coffee.... I've not been in Starbucks for some time. They no longer brew a pot of coffee, they have a machine that makes it a cup at a time. My opinion of the quality of my cup of dark coffee, black (no sugar or cream) is that it does not have the same depth of flavor as it did before, it seems watered down.
Atmosphere: 5
Food: 3
Service: 5
Emily is such an amazing and kind person, she really brightened my day!
Atmosphere: 5
Food: 5
Service: 5
Very rude baristas on morning shift can’t return a “have a good day” to you whatsoever.
Atmosphere: 1
Food: 5
Service: 1
On 5/26/2024 one of the managers called the police on a lady that wanted her drink remade. That lady ended up getting arrested in front of her lil kids. I think the baristas should get more training on how to handle drink remakes&service instead of calling the police....
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Every time we come here, they always ask you to move up, even when there is no one behind us. We ordered two coffees and we moved up to the umbrella, for what reason? Please fix this! Stop asking people to move up and wait. The whole concept of a drive thru is to order and pick up your item(s) at the window.
Atmosphere: 3
Food: 4
Service: 2
None one in the store or in the drive through. They asked me to pull forward to wait for a small black coffee.
Service: 1
I stopped in Starbucks in O'Fallon for a latte and a pastry. As always, my latte and food were delicious. The baristas are very nice and very efficient. Nice atmosphere in which to relax while I enjoy my food and drink!
Atmosphere: 5
Food: 5
Service: 5
I understand being Saturday that it will be a bit busier, but this was ridiculous! The person taking our orders took forever and kept repeating it back to us incorrectly saying grande when we ordered venti. Then, we get up to the window and wait for 5 minutes before anyone came to us. They scanned my app and then 2 minutes later, asked if they had scanned it. Then they say they're having issues and to pull up. Five cars got their orders and passd us before someone came out with only one of our drinks and then asked do you have another one? My husband says yes and states what it was (was the caramel apple brown sugar drink from the hidden menu) and then maybe a few minutes later came back and asked if it was hot or cold. He literally said ICED. They finally come out with my drink, but it didn't have the sticker on the side saying what's in it and it DEFINITELY didn't have the pumps of the brown sugar apple in it, only the Carmel cold foam. From start to finish it took 35 minutes and all they said was, SORRY FOR THE WAIT. Once again, I understand being busy, but getting the order wrong, forgetting something after you just asked 2 minutes later, and then leaving you at the window for 5 minutes before they acknowledge you, is pretty extreme. I've always gone to this location and never had a problem, but today was the worst!
The staff use to be friendly now they have workers that are rude n bitter. I'm hearing them complain about the door dash orders well they are paying customers. It's always a long wait now and the service is so unpleasant.] The rudest being Mir that's what her name tag says.
Atmosphere: 5
Food: 5
Service: 1
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