Popeyes is my favorite chicken place! This Oswego location has earned 5 stars in my opinion. The restaurant is kept very clean and the employees are always friendly and welcoming! The manager Luis always greets me when i come in to order and takes a minute to ask how I’m doing. I highly recommend this Popeyes!!
Atmosphere: 5
Food: 5
Service: 5
Bettina Thomas
Very Clean
Atmosphere: 5
Food: 5
Service: 5
Samantha Baldyga
Fresh food but slow service. Best fried chicken.
Atmosphere: 4
Food: 5
Service: 4
Douglas Keppner
I'll tell you this. CHECK your drive through order. I got home with it and it was completely wrong. In my bag was my receipt and a mobile order receipt. The mobile order receipt was correct but that wasn't mine that's not what I ordered. I went back to the Popeyes and talked to the guy that handed me this food and told him that this was wrong. He said I'll fix it. And then he proceeded to make the mobile order all over again, not my order! I had to stop him midway through and say what are you doing? Needless to say I won't be coming back again too much shenanigans!
Atmosphere: 1
Food: 3
Service: 1
Angela Case
I got coleslaw even though I didn't ask for it and they even charged me for it.
Atmosphere: 2
Food: 1
Service: 2
Linda Franowsky
Hair in my food 2x
Atmosphere: 3
Food: 3
Service: 2
Susan Braden
Went here today for lunch 07/5/25 around 2:30 me & my husband got the 8 piece meal with Large side and biscuits, the chicken was not even that good way to greasy the biscuits were not even soft . I noticed when we arrived and I was placing out order ,the chicken looked like it had been sitting for sometime . No one at this Popeyes on Orchard Rd in Oswego speaks English, they need to hire some American people , who understand our language. I will nerve go back to this restaurant again .
Atmosphere: 1
Food: 1
Service: 2
Kyus Dungill
Terrible service. No people skills. NO ONE EVEN SPEAKS ENGLISH BUT 1 MANAGER.
If you order to the wrong location and have a reciept proving so a restaurant should honor said purchase.
They should NOT make a customer pay $80 ordering twice and now going through day after day of unhelpful “online service”.
All for a refund for food I never got, then had to wait over 40 mins to reorder!!
Get it together Oswego Popeyes!! You want jobs? You want this location function?! Do better.
Atmosphere: 1
Food: 1
Service: 1
Mrs. Pam
This is ridiculous! How do you mix up a 5pc spicy meal with a chicken sandwich! This was over $13 and then you refuse to answer the phone! You make too too many mistakes with just putting a simple order together and then have the nerve to charge for one extra sauce!!
Nicholle L
I will say it's 50/50 on my order being 100% but I don't really care as long as I'm not losing a lot of money. The food is always delicious and they are always extremely nice. Their attitudes matter more than my food accuracy in my opinion, because mistakes happen and life goes on.
Great tasting chicken and service! You can actually get full pieces of chicken for adults and the tenders for the kids. Can't beat Popeye's Chicken!
Atmosphere: 5
Food: 5
Service: 5
Taylor Gothard
I was hesitant to stop in here because of the reviews. I came in on a Friday around 1 PM. Restaurant was clean, staff was friendly, and my popcorn shrimp was cooked fresh. My sides were grabbed from under the heat lamp but they tasted great too. My order was 100% accurate. Managers were walking around the kitchen and helping out to get some more chicken on the line. I don't have a single complaint and hope to have the same experience next time.
UPDATE: I visit this location all the time now. The staff is always on their game. Of the 20+ visits the only issue I’ve had is that they forgot a sauce cup that I had ordered and paid extra for one time. The negative reviews don’t stick for this location.
Atmosphere: 5
Food: 5
Service: 5
Deven Mangrum
Great service but terrible chicken. Pretty sure just got food poisoning
Dustin S.
Poor food quality and safety standards. Waited over 15 min for my food to be brought out, which it never was. I had to go in to get it and when I left, I noticed the food was cold.
sridher kumar
we have ordered popeyes yesterday it was very bad and too oily. My wife got a food poisoning after eating that.
Popeyes is my favorite chicken place! This Oswego location has earned 5 stars in my opinion. The restaurant is kept very clean and the employees are always friendly and welcoming! The manager Luis always greets me when i come in to order and takes a minute to ask how I’m doing. I highly recommend this Popeyes!!
Atmosphere: 5
Food: 5
Service: 5
Very Clean
Atmosphere: 5
Food: 5
Service: 5
Fresh food but slow service. Best fried chicken.
Atmosphere: 4
Food: 5
Service: 4
I'll tell you this. CHECK your drive through order. I got home with it and it was completely wrong. In my bag was my receipt and a mobile order receipt. The mobile order receipt was correct but that wasn't mine that's not what I ordered. I went back to the Popeyes and talked to the guy that handed me this food and told him that this was wrong. He said I'll fix it. And then he proceeded to make the mobile order all over again, not my order! I had to stop him midway through and say what are you doing? Needless to say I won't be coming back again too much shenanigans!
Atmosphere: 1
Food: 3
Service: 1
I got coleslaw even though I didn't ask for it and they even charged me for it.
Atmosphere: 2
Food: 1
Service: 2
Hair in my food 2x
Atmosphere: 3
Food: 3
Service: 2
Went here today for lunch 07/5/25 around 2:30 me & my husband got the 8 piece meal with Large side and biscuits, the chicken was not even that good way to greasy the biscuits were not even soft . I noticed when we arrived and I was placing out order ,the chicken looked like it had been sitting for sometime . No one at this Popeyes on Orchard Rd in Oswego speaks English, they need to hire some American people , who understand our language. I will nerve go back to this restaurant again .
Atmosphere: 1
Food: 1
Service: 2
Terrible service. No people skills. NO ONE EVEN SPEAKS ENGLISH BUT 1 MANAGER.
If you order to the wrong location and have a reciept proving so a restaurant should honor said purchase.
They should NOT make a customer pay $80 ordering twice and now going through day after day of unhelpful “online service”.
All for a refund for food I never got, then had to wait over 40 mins to reorder!!
Get it together Oswego Popeyes!! You want jobs? You want this location function?! Do better.
Atmosphere: 1
Food: 1
Service: 1
This is ridiculous! How do you mix up a 5pc spicy meal with a chicken sandwich! This was over $13 and then you refuse to answer the phone! You make too too many mistakes with just putting a simple order together and then have the nerve to charge for one extra sauce!!
I will say it's 50/50 on my order being 100% but I don't really care as long as I'm not losing a lot of money. The food is always delicious and they are always extremely nice. Their attitudes matter more than my food accuracy in my opinion, because mistakes happen and life goes on.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great tasting chicken and service! You can actually get full pieces of chicken for adults and the tenders for the kids. Can't beat Popeye's Chicken!
Atmosphere: 5
Food: 5
Service: 5
I was hesitant to stop in here because of the reviews. I came in on a Friday around 1 PM. Restaurant was clean, staff was friendly, and my popcorn shrimp was cooked fresh. My sides were grabbed from under the heat lamp but they tasted great too. My order was 100% accurate. Managers were walking around the kitchen and helping out to get some more chicken on the line. I don't have a single complaint and hope to have the same experience next time.
UPDATE: I visit this location all the time now. The staff is always on their game. Of the 20+ visits the only issue I’ve had is that they forgot a sauce cup that I had ordered and paid extra for one time. The negative reviews don’t stick for this location.
Atmosphere: 5
Food: 5
Service: 5
Great service but terrible chicken. Pretty sure just got food poisoning
Poor food quality and safety standards. Waited over 15 min for my food to be brought out, which it never was. I had to go in to get it and when I left, I noticed the food was cold.
we have ordered popeyes yesterday it was very bad and too oily. My wife got a food poisoning after eating that.
Food: 1
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