I stopped going to this location and you should too
Atmosphere: 1
Food: 1
Service: 1
Veronica Johns
Went through the drive thru on 10/29 around 6:40 or so and we wanted two vanilla sprinkled donuts and she said ok pull up. We get to the window and she said “we dont have those ones you ordered, so here’s a random assortment hope that’s ok” and she gave them to us and insisted they were free. Thank you Dunkin
Atmosphere: 5
Food: 4
Service: 5
Cici RJ
This dunkin always sucks. Slow, dumb, and hardly ever tastes like it should.
Evita Bayliff
Worst dunkin ever. Waited at the speaker for 5 minutes at 5pm on a Friday. No one in line. Thought they were closed started driving around and saw two people were laughing. Go to window and asked if they were open the girl there was giggling. I asked for a large iced mocha with cream and she said I had to go back to speaker bc she cannot enter in order at window. I asked if I could write it down. She chuckled and said no then huh... I asked if the manager would be in, in the morning she chuckled no then said maybe. I could not handle the incompetence and drove away. This is the absolute worst dunkin I have been to. Now I know why you have horrible reviews. Thank goodness for 7 Brew being down the street. I will never come back.
Atmosphere: 1
Service: 1
zarruh Amonov
Every time something is missing. Sometimes he gives another order, sometimes he forgets something. Sometimes he eats half.
Sami D
Absolute trash! They gave us a bagel breakfast sandwich that wasn't heated at all! Ice cold! 👎
Atmosphere: 1
Food: 1
Service: 1
Alice Romero
kinda slow service unfortunately, waited in line for like 10 minutes.
DENiSE'S Channel
I always get dunkin and no place messes up as bad as this location. I ordered an iced latte and I got almond milk instead of whole milk- mind you I did not ask for almond milk. They always fail to get the drinks right. The staff is rude and they do not have customer service skills
Atmosphere: 1
Food: 1
Service: 1
June Luckett
Went thru drive thru, given 1/2 doz donuts. Pulled over to check, there were 2 with with frosting melted off and others with fingerprints on the top. Went inside and asked for replacements but was met with multiple staff members being indignant and making excuses. “They always have finger prints” Poorest excuse for customer service I’ve seen in a long time. Ended up getting a refund and won’t be back to that location, ever.
Atmosphere: 1
Food: 1
Service: 1
Erik Lindberg
Call me old fashioned but I prefer to do business in person. I wanted to buy a $100 gift card. So, I parked in back (less traffic, safer) but the back door was locked. So I walked around to the front door, having noticed a young lady employee in the store on the way, but the front door was locked as well. There was a door sign indicating the store was open till 8pm. So I assumed it was drive-up only at that time, maybe a safety measure for the young lady employee, not a bad idea. So I walk back around the building to my car, drove carefully (because of all the foot traffic between the gas pumps and convenience store) up to the drive-up. And I wait......I don't know how long, but a lot longer than I would expect given they had no other customers. So I deice to go somewhere else, I put my car in drive and as I'm about to pull away the employee finally asks if I can be helped. I said 'no thank you' and pulled away, noticing there were actually two employees inside, including a young man who seemed to be chatting with the young lady. So, in conclusion two suggestions: 1) If you're only open for drive up, put a sign in the door indicating so. 2) Have something that helps the employees know they have customers at the drive-up. This was at approximately 6:45pm, Friday, July 11th. Kind Regards, E
This group of young staff has always been kind, attentive, and polite. Even on their busiest days they're always smiling. If they happen to be out of the item you ordered, they usually will suggest something comparable or will hold your credit for you till they have it in next time. The management has always been really helpful as well.
Atmosphere: 5
Food: 5
Service: 5
Susan Sirrieh
We stopped by today to get the sand bucket full of munchkins for our daughter, we were helped by Abraham and he was amazing!!!! Such a polite young man and extremely helpful to us we well definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Katie Mattocks
I don’t understand how a big chain like Dunkin could have a location that gets it wrong legitimately every time. It is the closest one to us but we would gladly (and do) drive to Gilberts or Hampshire to avoid the rude staff, terrible customer service, and clear neglect towards quality food or drink. Today’s example includes me asking for my iced coffee made with half decaf, which I watched be made with all “original blend”. The fix? Use your hand to hold the ice in while dumping half out, adding decaf, and then getting mad when I ask for more cream. Unreal.
Atmosphere: 1
Food: 1
Service: 1
Luis Diaz
The employees here do not care about orders being correct and they take forever with or without no line.. I would recommend people go the dunking donuts in Gilberts
Atmosphere: 1
Food: 1
Service: 1
Logan Busby
They don't speak English and then try to argue with you when they mess up the order
I stopped going to this location and you should too
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru on 10/29 around 6:40 or so and we wanted two vanilla sprinkled donuts and she said ok pull up. We get to the window and she said “we dont have those ones you ordered, so here’s a random assortment hope that’s ok” and she gave them to us and insisted they were free. Thank you Dunkin
Atmosphere: 5
Food: 4
Service: 5
This dunkin always sucks. Slow, dumb, and hardly ever tastes like it should.
Worst dunkin ever. Waited at the speaker for 5 minutes at 5pm on a Friday. No one in line. Thought they were closed started driving around and saw two people were laughing. Go to window and asked if they were open the girl there was giggling. I asked for a large iced mocha with cream and she said I had to go back to speaker bc she cannot enter in order at window. I asked if I could write it down. She chuckled and said no then huh... I asked if the manager would be in, in the morning she chuckled no then said maybe. I could not handle the incompetence and drove away. This is the absolute worst dunkin I have been to. Now I know why you have horrible reviews. Thank goodness for 7 Brew being down the street. I will never come back.
Atmosphere: 1
Service: 1
Every time something is missing. Sometimes he gives another order, sometimes he forgets something. Sometimes he eats half.
Absolute trash! They gave us a bagel breakfast sandwich that wasn't heated at all! Ice cold! 👎
Atmosphere: 1
Food: 1
Service: 1
kinda slow service unfortunately, waited in line for like 10 minutes.
I always get dunkin and no place messes up as bad as this location.
I ordered an iced latte and I got almond milk instead of whole milk- mind you I did not ask for almond milk. They always fail to get the drinks right. The staff is rude and they do not have customer service skills
Atmosphere: 1
Food: 1
Service: 1
Went thru drive thru, given 1/2 doz
donuts. Pulled over to check, there were 2 with with frosting melted off and others with fingerprints on the top. Went inside and asked for replacements but was met with multiple staff members being indignant and making excuses. “They always have finger prints” Poorest excuse for customer service I’ve seen in a long time. Ended up getting a refund and won’t be back to that location, ever.
Atmosphere: 1
Food: 1
Service: 1
Call me old fashioned but I prefer to do business in person. I wanted to buy a $100 gift card. So, I parked in back (less traffic, safer) but the back door was locked. So I walked around to the front door, having noticed a young lady employee in the store on the way, but the front door was locked as well. There was a door sign indicating the store was open till 8pm. So I assumed it was drive-up only at that time, maybe a safety measure for the young lady employee, not a bad idea. So I walk back around the building to my car, drove carefully (because of all the foot traffic between the gas pumps and convenience store) up to the drive-up. And I wait......I don't know how long, but a lot longer than I would expect given they had no other customers. So I deice to go somewhere else, I put my car in drive and as I'm about to pull away the employee finally asks if I can be helped. I said 'no thank you' and pulled away, noticing there were actually two employees inside, including a young man who seemed to be chatting with the young lady.
So, in conclusion two suggestions:
1) If you're only open for drive up, put a sign in the door indicating so.
2) Have something that helps the employees know they have customers at the drive-up.
This was at approximately 6:45pm, Friday, July 11th.
Kind Regards, E
Service: 1
Restaurantji Recommends
This group of young staff has always been kind, attentive, and polite. Even on their busiest days they're always smiling. If they happen to be out of the item you ordered, they usually will suggest something comparable or will hold your credit for you till they have it in next time. The management has always been really helpful as well.
Atmosphere: 5
Food: 5
Service: 5
We stopped by today to get the sand bucket full of munchkins for our daughter, we were helped by Abraham and he was amazing!!!! Such a polite young man and extremely helpful to us we well definitely be back!
Atmosphere: 5
Food: 5
Service: 5
I don’t understand how a big chain like Dunkin could have a location that gets it wrong legitimately every time. It is the closest one to us but we would gladly (and do) drive to Gilberts or Hampshire to avoid the rude staff, terrible customer service, and clear neglect towards quality food or drink. Today’s example includes me asking for my iced coffee made with half decaf, which I watched be made with all “original blend”. The fix? Use your hand to hold the ice in while dumping half out, adding decaf, and then getting mad when I ask for more cream. Unreal.
Atmosphere: 1
Food: 1
Service: 1
The employees here do not care about orders being correct and they take forever with or without no line.. I would recommend people go the dunking donuts in Gilberts
Atmosphere: 1
Food: 1
Service: 1
They don't speak English and then try to argue with you when they mess up the order
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