Been years since I’ve eaten at our local Pizza Hut and I was quickly reminded why! It’s simple, all areas were trash, service, food, atmosphere, prices, cleanliness! Seems like staff hated being there, it was 1 person dealing with whole floor who seemed overwhelmed. Just not a fan!
Atmosphere: 1
Food: 1
Service: 1
jeffery miller
They are remodeling and it's very nice and clean even during construction
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Lori Wilby
Sorry to say the place was dirty. We were the only ones there for lunch. It didn't look like it had been cleaned up from the night before.
Atmosphere: 1
Food: 3
Jason Simpson
Right as we walked through the door, I'm not sure exactly what time it was but the waitress sighed when seeing us walk through the door like she didn't want to wait on or anything. Then another couple walked in between after us and so there was only two tables the whole time we were in there. The pizza wasn't completely hot when it got to us and the waitress never came to see if we wanted anything else to drink the table was sticky and everything had a not quite clean look to when it was time to pay I walked up there now mind you I didn't see the sign it was handwritten that they don't accept anything but over $20 bills. All I had was 50s and hundreds and I looked at the waitress and I was like so what are we going to do so I ended up against the counter and it was sticky, with soda marks on it. How did the waitresses said what are we going to do then cuz I'm not going to go and make change and the bill was $46.65 and the way I look at it if I got legal tender it's not my problem if they can't make change for it. What is it like $3.35 that the lady owed me and she acted like that was a big deal, and I don't know how that she had to change like all the money in your pocket I don't see how she made that much tips that day cuz she was a terrible waitress. I can remember whenever I was a child Pizza Hut was my hands down favorite place to eat not McDonald's Pizza Hut. It's sad when you said a gas station can out Pizza The Hut. If you ever in Pittsfield by your pizza from Casey's
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Daniels
Still haven’t received my free pizza from the hut hookup I bought a large pizza in the app for carry out haven’t received any coupon or call even to make it right this company doesn’t care about honoring their ads place is horrible the workers in the back aren’t presentable the person that handed me said order had hair that appeared he combed a whole bucket of lard in it no hairnet and long hair and be sure to check said pizza for his hair found that on two separate occasions tried to just let it ride but seems no one wants to make it right
Place needs to figure it out we ordered food on the app as carry out to save time passing through, the pizza wasn’t started until after we paid and when we finally received our food the wings were absolutely terrible nothing like other Pizza Hut stores we’ve visited
Bobby Johnston
I waited at the front counter for nearly fifteen minutes before the employees even knew I was there. I could hear conversations and laughing coming from the back office. Very unprofessional and unorganized.
Prince Fan
Not sure if it was an off night, but my 2 stars is being nice. They sat us got us our waters and no menus. Then came back 10min later(only 5 tables full in entire restaurant) to take our order and that was our chance to ask for a menu. 15 min goes by and waiter looked over at us several time but walked away each time when my daughter went up to the register to tell them we were ready to order. 10min go buy after placing order and he sets 1 pizza down on our table that aren't ours and walks away saying nothing. It belonged to the people next to us so we passed it over. Another 10min goes by and he drops off 2 more pizzas at our table that aren't ours either, they were for a table in the other room. We got ours a few minutes later not hot and waiter never came back to our table. As my husband went to pay up front he saw 6 employees smoking with the door open. No wonder everything was so screwed up! And the large party next to us, they lost their order after they gave them their breadsticks and waiter claimed they searched and couldn't find their ticket so they had to wait all over again with no apology. Lousy run place.
Was over charged on food we ordered the family breadsticks for 7.00 and medium one topping pizza. Was charged full price.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Breadsticks
Kellie Otterstedt
Love the pan pizza, meat lovers
Atmosphere: 3
Food: 4
Service: 4
Robine Wrieden
We waited 20 minutes. Then they said. Our order was lost. Had to order again.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Breadsticks, Cheese Sticks
Megmarie Lemerande
Dex is the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
Jim Heatherly
Well we arrived after 11:00 there was no buffet they hadn't had it ready yet was there for 35 minutes still no buffet charged us $17 for two salads and a drink and we had to leave because it was no food not very happy with Pittsfield Pizza Hut do not recommend it
Been years since I’ve eaten at our local Pizza Hut and I was quickly reminded why! It’s simple, all areas were trash, service, food, atmosphere, prices, cleanliness!
Seems like staff hated being there, it was 1 person dealing with whole floor who seemed overwhelmed.
Just not a fan!
Atmosphere: 1
Food: 1
Service: 1
They are remodeling and it's very nice and clean even during construction
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Sorry to say the place was dirty. We were the only ones there for lunch. It didn't look like it had been cleaned up from the night before.
Atmosphere: 1
Food: 3
Right as we walked through the door, I'm not sure exactly what time it was but the waitress sighed when seeing us walk through the door like she didn't want to wait on or anything. Then another couple walked in between after us and so there was only two tables the whole time we were in there. The pizza wasn't completely hot when it got to us and the waitress never came to see if we wanted anything else to drink the table was sticky and everything had a not quite clean look to when it was time to pay I walked up there now mind you I didn't see the sign it was handwritten that they don't accept anything but over $20 bills. All I had was 50s and hundreds and I looked at the waitress and I was like so what are we going to do so I ended up against the counter and it was sticky, with soda marks on it. How did the waitresses said what are we going to do then cuz I'm not going to go and make change and the bill was $46.65 and the way I look at it if I got legal tender it's not my problem if they can't make change for it. What is it like $3.35 that the lady owed me and she acted like that was a big deal, and I don't know how that she had to change like all the money in your pocket I don't see how she made that much tips that day cuz she was a terrible waitress. I can remember whenever I was a child Pizza Hut was my hands down favorite place to eat not McDonald's Pizza Hut. It's sad when you said a gas station can out Pizza The Hut. If you ever in Pittsfield by your pizza from Casey's
Atmosphere: 1
Food: 1
Service: 1
Still haven’t received my free pizza from the hut hookup I bought a large pizza in the app for carry out haven’t received any coupon or call even to make it right this company doesn’t care about honoring their ads place is horrible the workers in the back aren’t presentable the person that handed me said order had hair that appeared he combed a whole bucket of lard in it no hairnet and long hair and be sure to check said pizza for his hair found that on two separate occasions tried to just let it ride but seems no one wants to make it right
Atmosphere: 1
Food: 1
Service: 1
Wonderful service. I've always loved the pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Marinara, Marinara Dip, Supreme Pizza
Place needs to figure it out we ordered food on the app as carry out to save time passing through, the pizza wasn’t started until after we paid and when we finally received our food the wings were absolutely terrible nothing like other Pizza Hut stores we’ve visited
I waited at the front counter for nearly fifteen minutes before the employees even knew I was there. I could hear conversations and laughing coming from the back office. Very unprofessional and unorganized.
Not sure if it was an off night, but my 2 stars is being nice. They sat us got us our waters and no menus. Then came back 10min later(only 5 tables full in entire restaurant) to take our order and that was our chance to ask for a menu. 15 min goes by and waiter looked over at us several time but walked away each time when my daughter went up to the register to tell them we were ready to order. 10min go buy after placing order and he sets 1 pizza down on our table that aren't ours and walks away saying nothing. It belonged to the people next to us so we passed it over. Another 10min goes by and he drops off 2 more pizzas at our table that aren't ours either, they were for a table in the other room. We got ours a few minutes later not hot and waiter never came back to our table. As my husband went to pay up front he saw 6 employees smoking with the door open. No wonder everything was so screwed up! And the large party next to us, they lost their order after they gave them their breadsticks and waiter claimed they searched and couldn't find their ticket so they had to wait all over again with no apology. Lousy run place.
Atmosphere: 2
Food: 2
Service: 1
Nice
Vegetarian options: Yes
Parking: No
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Supreme Pizza Large
Restaurantji Recommends
Was over charged on food we ordered the family breadsticks for 7.00 and medium one topping pizza. Was charged full price.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Breadsticks
Love the pan pizza, meat lovers
Atmosphere: 3
Food: 4
Service: 4
We waited 20 minutes. Then they said. Our order was lost. Had to order again.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Breadsticks, Cheese Sticks
Dex is the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
Well we arrived after 11:00 there was no buffet they hadn't had it ready yet was there for 35 minutes still no buffet charged us $17 for two salads and a drink and we had to leave because it was no food not very happy with Pittsfield Pizza Hut do not recommend it
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