Subway
224 E Washington St, Pittsfield
(217) 285-2473
Recent Reviews
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Out of ingredients and I’m the only one that can order in my family without snarky comments and attitude. They should be closed. They would be if not for the fact that they are the only sub shop in town.
I’ve waited in the drive thru for over 10 minutes, waiting for my order to be taken and then someone who walks in gets waited on. No one ever came back on the intercom to take my order so I had to drive off. There was a vehicle behind me also.
These people are rude and will not fix it your way. They do not listen
Almost triple the price of what it used to be and only half of the ingredients that used to be put on it. I get prices go up just like everywhere else but if you're gonna raise the prices like that, at least give us the same amount of ingredients that you used to put on them before. Ridiculous. I got the sweet onion chicken teriyaki footlong and the chicken was only on one half of it and very little lettuce and tomato. It was mostly just bread with sauce. The sandwich I got was definitely not worth $10, let alone the $15 I actually paid. Won't be going back to any subway for a long long time.
Can’t begin to count the times I’ve had to sit 15+ minutes at drive through before even being asked to take my order.
My order was called in early for 5pm pickup. Two of sandwiches weren't even what I ordered. I asked about the sandwiches I wanted,and was told they weren't included on the foot long coupon deals. So I didn't get them. One of sandwiches was made on wrong bread and tuna sandwich, was supposed to have veggies in separate container, so I could chop up for person with choking issues, instead were placed on sandwich. Also bread was hard. Overall a bad experience and I won't return.
Went in to pick up an online order and order a sandwich for another person in my party. I don’t even know where to begin. When we placed the order online tomato was marked out of stock, which is something that we typically get on the sandwich. The cheese that was ordered on the sandwich was unavailable. Not a big deal, I just switched the order up a bit and moved on. I asked for tomato in a container on the side since it turns out they had it. It seemed like I put the girl out. Move onto the second sandwich and when she was putting vegetables on, I had her repeatedly asking “Is that it?” As well as another person asking if I’m adding anything else to the order and about payment. I felt rushed and the woman making my sandwich was extremely rude.
Fast forward, I get home not even 10 minutes later and the meatballs are ICE cold. When I called the shift lead offered a credit (which I accepted) and I let her know I felt the lady making the sandwich was rude and rushing the entire time. The shift lead responded “Well, we could tell you were impatient so we were just trying to speed up the process for you.” Never in my life have I been so disappointed in customer service.
I’m not sure if having my friends order wrote out was what led them to believe I was “impatient” but a basic of customer service is that having a bad attitude towards customers, offers the same back.
After the use of the credit I receive for the ice cold sandwich, I won’t return to this subway.
Update: A week later and I have still not received a phone call from management regarding any kind of credit that the shift lead offered.
Atmosphere: 3
Food: 2
Service: 1
The person preparing the subs looked exhausted and not interested in serving the customers, the customer were greeted with “ its going to be a while”. Spinach was missing.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Wrap
This location never has any product and i mean the simple stuff lettuce, cheese sometimes even certain meat! The service is disgusting.. Never understood why subway had a drive thru either but they definitely shouldn’t have one if it takes 30/40 min just to get one sandwich.
Atmosphere: 1
Food: 1
Service: 1
The girls working today were very rude. They will cost that place buisness
Service: 1
Restaurantji Recommends
I ordered a sandwich that typically comes with Mayo. I specifically said hold the Mayo when I ordered. I got Mayo anyway and let the preparer know that I had requested no Mayo. Then I was served a big helping of bad attitude because the sandwich wasn’t prepared correctly. Instead of “ Oh, sorry. Guess I didn’t hear you” I got a nasty comeback. So I guess I won’t be coming back. Almost $10 for a six inch and a bag of chips. No extra charge for the surly attitude though!
Atmosphere: 3
Food: 3
Service: 1
Fast, freshly made, great service. Good place to grab a quick bite.
Atmosphere: 4
Food: 4
Service: 5
The 2 girls working on Sunday were absolutely rude. No acknowledgement at all for a long time! I almost walked out. I always leave tips, NOT for these girls, sorry.Awkward isn't even the word to use
Atmosphere: 1
Food: 1
Service: 1
Modest site
Atmosphere: 4
Food: 3
Service: 5
Better menu.
A lil more in price. But worth it.
Atmosphere: 5
Food: 5
Service: 5
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