CiCis Pizza Buffet - Dine-In Open
11830 South, Illinois Rte 59, Plainfield
(815) 782-8366
Recent Reviews
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Always come here never had a bad experience. Today there is only one person working. He's making the food, cleaning and answering phones and also doing carry out. It's a shame no one is here to help him I feel bad for the guy, he's super nice and was keeping up with everything. It's sad to see no one is helping him
Good pizza and all but it takes forever for the barbeque pizza to come out!!!
The guy was nice enough but it was gross. There were flies by the salad bar and only a couple options for pizza. The floor was cracking when you walked on it. The tables and chairs were sticky and the plates were all dirty. The bathrooms were appalling. They had mold in each, the doors were sticky and not flushed. The smell of mold were everywhere. My young children enjoyed the idea of a pizza buffet but I’m waiting for the upset stomachs.
This was the first time visiting a CiCi's and I was very disappointed. The salad bar was very limited to just store bought lettuce, old cucumbers. There was nothing to put on the salad, salad dressing not label. Few pizzas on the buffet, they did ask what we would like but then acted like it was an inconvenience. The pop machine only had a few flavors as most of them were out. They had a 2 liter next to the machine, I advised them that a few were out and he said sorry been busy. Bathrooms were gross, water everywhere, broken soap dispenser. Both men and women's bathroom were not cleaned. The floors were sticky, tables were dirty. Watched a guy eat off the buffet while standing at the buffet, grossed us out so we left. We will never be back to this location.
My family and I went to Cici's for the first time today since before the pandemic started. This place has gone completely downhill. The restaurant was so dirty. From the floors, counters and tables. I had to ask one of the 2 workers for a towel to clean a table to eat on. And he didn't even clean the seats which had crumbs and sauce all over them. There were only 4 customers in there so there was no reason for every table to be dirty. Once we finished eating we got up to leave and the two workers were sitting at a table talking, and the place was still a mess! My mother just told me she feels sick so I'm hoping it's not their food. We'll see. I wouldn't go back unless they get someone in there to clean the place up. It's too gross for me.
DRIVE TO THE ONE 15 MINUTES UP THE STREET. This place is DISGUSTING. I understand there is a staffing shortage but the renaming staff there do not care. They stand around and don’t do anything. Pizza is disgusting. Floors are always sticky tables are always dirty. Buffet? Absolutely not. They never have anything. You have to ask for everything to be made yet when it’s made it is disgusting. Please take the extra 15 minutes to drive to the other location right up the road.
DISGUSTING, I HAVE NEVER AN THE PLACE WASNT CLEAN AT ALL, ALL OVER NASTY DIRTY,...I CANT EVEN FINSH TYPING BECAUSE THE WORDS THAT WOULD COME OUT...JUST DONT EVER THINK ABOUT EATING/ORDERING THERE?
Eh. I've had better Cici's experiences before. I'm aware of what to expect going to one, so my rating takes that into consideration. Biggest issues were 1) the restaurant was very warm and 2) despite not being very busy, pizza options were rather slow coming out. Place was acceptably clean.I'll probably give them another shot down the road, as they are an affordable option with two teenagers!
The pizza was pretty decent and they had a lot variations, but it had mixed vibes. Like a chuck-e-cheese but without the games or slides.
why is this place still open. I gagged the second I walked in from the wretched smell coming from the A.C. units. where’s the FDA when you need them. nothing there is edible and I swear I saw a spider in my marinara sauce. not a single dollar of mine will be going to this restaurant ever again!
Restaurantji Recommends
Even though this Establishment smelled like a Sewage system. The brown boy who was working was very kind to us and welcomed us. He was very respectful and made sure our food was made properly and everything was delicious. Though there was a man who seemed to be hispanic practically verbally abusing his staff, corporate might want to check that out. A young black man also was very respectful
Disgusting place. The salad bar looks days old, black stuff inside of two different drinks from the drink machine, had to pick through plates to find one actually clean, a random plank of wood laying on the ground, seats ripped and torn, and tables covered in trash/food/spilled drink. The employees clearly didn't care about any of this as they were too busy on FaceTime while ringing us up or blasting their not very family appropriate music over the speakers. Definitely won't be back at this location
Terrible! Don't order online delivery. Lies with auto text that food is being made and out for delivery. After 30 mins past expected can't contact the restaurant and the online agent has no clue and they can't get a hold of the restaurant. Ridiculous service and lies. I understand that it has difficult lately with hiring, employees etc but it is not acceptable to just lie. If you cannot fulfill the order just let the customer know so they can order elsewhere.
Old 100-year old worn out plastic scratched up plates clean with dishwasher but not properly cleaned. Salad bar and ranch dressing good. Pizza good, hot and fresh. Restaurant needs updated badly, but the entire shopping center is a ghost town. The workers were very polite and friendly and hard workers. They need the right kind of help in this place. Atmosphere is dirty but food is good. $7.50 or so for buffet.
Earlier I gave 4/5 stars (3yrs ago) - I had completely forgotten about it.Editing to give 5/5 stars now. I just went with my family and they went above and beyond to ensure we have a great experience. Made fresh steaming hot pizza, played songs we would like and gave plastic cups due to covid.Just one note: it would be nice if restrooms were clean (to wash hands) OR close the restroom entirely due to covid.
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