Dunkin'
11904 Illinois Rte 59, Plainfield
(815) 267-6975
Recent Reviews
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Got a free small coffee today. Thanks
Atmosphere: 5
Food: 5
Service: 5
The best Dunkin ever!!! They staff is always so friendly and smiling! And my order is always right and delicious! I also noticed this morning they’re fast! They’re consistent and fast! The longest you’ll wait is maybe 2 min. Best. Dunkin. Ever. My fav Dunkin!!!
Atmosphere: 5
Food: 5
Service: 5
Kind staff
Atmosphere: 5
Food: 5
Service: 5
Absolutely clean place to eat. Nice and friendly customer service. Staff is helpful and greets customers all the time. He says good morning to everyone and I believe that’s most wonderful to hear. For many of us, morning greetings makes the day!
Atmosphere: 5
Food: 5
Service: 5
This location is very clean, and the Staff and Manager(s) are very kind. If you experience any issues or have any feedback, they’re very easy to talk to and are understanding. They always make sure customers leave hapoy and taken care of.
Good as per usual. Time saver.
Always friendly and fast!
The customer service from these employees was terrible. I had a drive-thru order approximately 5 minutes prior to 6:30pm. The woman who took my order had an attitude. When I pulled up to the window I was chastised by a male employee for ordering when I did because apparently the business was closing at 6:30pm. He said I should have come around 6pm instead and I should’ve checked Google Maps to make sure they were open.
I take issue with this for a few reasons:
1. Why are you being rude to customers?
2. I was on my way to work, hence the timing.
3. If your business closes at 6:30pm, that means you’re available for orders until 6:30pm.
4. There is a sticker on the drive-thru window stating the business is open until 7pm. The male employee stated the sticker was two years old, to which I stated it should be removed if it’s not accurate.
5. If the business is “closed”, you could’ve just said that instead of taking my order anyway and complaining about it.
Check your attitude at the door and learn how to speak to people the right way.
My favorite Dunkin Donuts. I literally drive by 3 others just to order from them. Never had issues with the donuts, burnt coffee or customer service unlike the other locations nearby.
This is truly one of the only Dunkin’ Donuts around that I have encountered that have exceptional customer service. Everybody is just so friendly and they even call you by your own name treat you like family.
Restaurantji Recommends
This location is great! Service is quickly AND friendly. I go to this Dunkin every time I’m in the area!
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Maple Sugar Bacon Breakfast Sandwich
Fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Coffee
Very fast service
Atmosphere: 4
Food: 4
Service: 4
I ordered $40 worth of food for my family and waited less than 5 minutes & the guy at the window was adorable!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Donuts, Munchkins Donut Hole Treats
The crew here helps us start our work from home days off the right way! Excellent service every time!
Atmosphere: 5
Food: 5
Service: 5
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