Dunkin'
13313 Illinois Rte 59, Plainfield
(815) 609-1940
Recent Reviews
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Mangonada was not the greatest. I’ve had better ones at other Dunkin’s
Atmosphere: 4
Food: 1
Service: 5
I visited this location this past Saturday, and had the worst experience. I was in the drive-thru, placed my Order, and then asked if I could have a sample hot brewed coffee with a bit of cream for my Mom, and they proceeded to tell me that they don’t do samples and have no short sample cups. Of course this is complete BS, cause I’ve gone to other locations, and this has never been a problem.
Anyway, I got to the window, and continued to ask for a Sample w/ cream. I asked them to put it in a small coffee cup instead, since they insisted they didn’t have any sample cups.
Lone behold, they came back with a SAMPLE CUP of hot coffee w/ cream like I asked, charged me for it, and didn’t even fill it up all the way!!
What kind of anti-customer BS is this? I ask for a sample for my Mom, cause she can’t drink a full cup of coffee and just wants to try it. Any other location I go to, has no problem doing this for us.
Seems petty, but when you lie to me about not doing samples, proceed to give me one, AND charge me for it, is complete garbage.
Never going back to this location again. Take your samples and shove it where the sun don’t shine. I’ll take my business to other locations where I’m respected.
Food is super yummy and my favorite meal is the egg and cheese croissant and my favorite drink cocoa mocha iced latte
Atmosphere: 5
Food: 5
Service: 5
Fast, efficient and friendly! Will visit frequently!
Atmosphere: 5
Food: 5
Service: 5
Feel bad but I have to write this review because of bad service.
These guys made the incorrect coffee - cold coffee instead of hot coffee - it was order ahead so the label said it’s supposed to be hot instead of cold and I pointed that out.
No apologies at all, not even a word. the guy just made a face and made me the correct one. Zero words.
Unfortunate bad service that leaves a bad taste in your mouth so I had to write this review.
Atmosphere: 4
Food: 4
Service: 1
I've only used this location once. We used the app and drive-thru. It was efficient and our order was correct. No issues.
Good place
Atmosphere: 5
Food: 5
Service: 5
Order through drive through for 25 mini balls and all were old and stale. My first time going there. I will not be returning.
Food: 1
Go here all the time and the employees make drinks perfectly. Bobby is great!!
Atmosphere: 5
Food: 5
Service: 5
Nice clean place with my son’s favorite cotton candy ice cream available.
Restaurantji Recommends
Bobby is the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese
Rp good customer service
Atmosphere: 5
Food: 5
Service: 5
Bobby is great!
Atmosphere: 5
Food: 5
Service: 5
Bobby is great!
Bobby always has a smile on his face and has excellent customer service.
Service: 5
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