Constantly pretends to scan points for reward usage and says their point system doesn’t work. This is a constant occurrence. Many more good Dunkin’s around
Atmosphere: 1
Food: 3
Service: 1
Cj Smith
This place is awful as most other reviews have said before… terrible customer service in the morning. The lady and her son are terrible they sit there and talk crap about their customers. And argue when they are in the wrong this location needs to be stopped. I was in line last Sunday, and this lady got two drinks and a dozen donuts…. They never offered her a drink tray. And of course she dropped the drinks went back and they told her she was in the wrong and had to pay for them again when in all actuality it was their fault. I came in today and just terrible customer service they kept telling me I had to wait to get a drink because they needed to rack their donuts but they are already open and argued with me when I am a paying customer. Please do something about this store. They wear their gloves while on the phone and grab donuts right after and go use the bathroom and don’t wash their hands I’ve seen it first hand and decided enough is enough I will never come back here again for Dunkin just the gas station part. A gas station worker has a picture of her picking her nose as well. Please upper management dunking come check out the gas station they have proof for you!!
Atmosphere: 1
Food: 1
Service: 1
Timothy Kitchens
Easy place to stop with a semi truck, and the Staff was very nice.
Lataivia Tunstall
Their morning customer service is terrible. Don’t take orders if you don’t want to do your job and please let us give you our entire order without feeling rushed. The staff didn’t even say thank you, just handed us our food with an ugly look on their face, said “here” and that was it. People are the reason you have a business. Show a little bit of courtesy.
Atmosphere: 1
Service: 1
Jasiara Barnett
Now this here is just nasty! How the heck did this happen 🤢
Dorian Rodriguez
Black hair girl, Genuinely asked “why do I come here so much” with the crazy attitude this staff has is insane attitude and rudeness to them!! Food good though ngl!
Atmosphere: 1
Food: 1
Service: 1
Alan Rodriguez
workers attitude are almost as nasty as the donuts
Angela Schoger
It's always a fantastic experience here. I'm trying to catch up on reviews, so the cup is from the holidays, and was taken on the go at my work. I ordered the avocado toast and bacon egg and cheese sandwich, and they are always served to perfection. The staff is very friendly, unlike other Dunkins I've been to. They always greet with a smile, and are quick to fulfill your order. This is a go-to stop on my way into work in Plainfield.
There was not one time at this place to have what I need. Today made it worse. I asked BEFORE starting my order if they had the jelly donuts. She said yes. I order, she does not. Tell me the total, just get to the window. I get there and the gentleman tells me: actually we are out. Like, when are you not?
I ordered 2 instead of 3, he did not evwn give me my receipt or say sorry. And t at the end I said thank you, have a good day. No response whatsoever. Customer service is not like it was before, sadly.
Atmosphere: 1
Food: 1
Service: 1
Jackie K
Ive been going to this location for months since its closest to me and the service has never changed. In my experience most of the morning shift employees have a bad attitude and their customer service is awful. The service isn't awful because they don’t talk to you, i feel that would be better than whats happening now. If the mess up your order there are some staff who will argue and gaslight you that the order is right (when obviously wrong), they constantly forget items in both drive thru and mobile orders, and when the ordering in drive thru will often get the order completely wrong unless its the most basic of orders (like a hot coffee or a singular donut). If they mess up your order they expect you to go inside and fix it immediately, but half the time I'm on my way to work and unable to take the time to go inside. If you show up later in the day with the items in your order and a receipt they often argue that you should have come in right after THEY messed up. It’s obvious that the staff are either poorly trained, don’t pay attention to customers, and/or simply have a terrible attitude thats never been written up. The staff hasn't really changed within the last year or so which is extremely disappointing since I'm not the only customer who has had issues with them. I don't usually write reviews but the staff’s behavior is getting old…
Atmosphere: 1
Service: 1
Kathryn Iwan
Always a super quick experience. You never have to wait long here. And out of all the Dunkin’s I’ve been to in the area my coffee is ALWAYS delicious and consistent.
Good things
Atmosphere: 3
Food: 3
Service: 3
Love it
Atmosphere: 5
Food: 5
Service: 5
Constantly pretends to scan points for reward usage and says their point system doesn’t work. This is a constant occurrence. Many more good Dunkin’s around
Atmosphere: 1
Food: 3
Service: 1
This place is awful as most other reviews have said before… terrible customer service in the morning. The lady and her son are terrible they sit there and talk crap about their customers. And argue when they are in the wrong this location needs to be stopped. I was in line last Sunday, and this lady got two drinks and a dozen donuts…. They never offered her a drink tray. And of course she dropped the drinks went back and they told her she was in the wrong and had to pay for them again when in all actuality it was their fault. I came in today and just terrible customer service they kept telling me I had to wait to get a drink because they needed to rack their donuts but they are already open and argued with me when I am a paying customer. Please do something about this store. They wear their gloves while on the phone and grab donuts right after and go use the bathroom and don’t wash their hands I’ve seen it first hand and decided enough is enough I will never come back here again for Dunkin just the gas station part. A gas station worker has a picture of her picking her nose as well. Please upper management dunking come check out the gas station they have proof for you!!
Atmosphere: 1
Food: 1
Service: 1
Easy place to stop with a semi truck, and the Staff was very nice.
Their morning customer service is terrible. Don’t take orders if you don’t want to do your job and please let us give you our entire order without feeling rushed. The staff didn’t even say thank you, just handed us our food with an ugly look on their face, said “here” and that was it. People are the reason you have a business. Show a little bit of courtesy.
Atmosphere: 1
Service: 1
Now this here is just nasty! How the heck did this happen 🤢
Black hair girl, Genuinely asked “why do I come here so much” with the crazy attitude this staff has is insane attitude and rudeness to them!! Food good though ngl!
Atmosphere: 1
Food: 1
Service: 1
workers attitude are almost as nasty as the donuts
It's always a fantastic experience here. I'm trying to catch up on reviews, so the cup is from the holidays, and was taken on the go at my work. I ordered the avocado toast and bacon egg and cheese sandwich, and they are always served to perfection. The staff is very friendly, unlike other Dunkins I've been to. They always greet with a smile, and are quick to fulfill your order. This is a go-to stop on my way into work in Plainfield.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fast service
Atmosphere: 5
Food: 5
Service: 5
There was not one time at this place to have what I need. Today made it worse.
I asked BEFORE starting my order if they had the jelly donuts. She said yes. I order, she does not. Tell me the total, just get to the window. I get there and the gentleman tells me: actually we are out.
Like, when are you not?
I ordered 2 instead of 3, he did not evwn give me my receipt or say sorry. And t at the end I said thank you, have a good day. No response whatsoever. Customer service is not like it was before, sadly.
Atmosphere: 1
Food: 1
Service: 1
Ive been going to this location for months since its closest to me and the service has never changed. In my experience most of the morning shift employees have a bad attitude and their customer service is awful. The service isn't awful because they don’t talk to you, i feel that would be better than whats happening now. If the mess up your order there are some staff who will argue and gaslight you that the order is right (when obviously wrong), they constantly forget items in both drive thru and mobile orders, and when the ordering in drive thru will often get the order completely wrong unless its the most basic of orders (like a hot coffee or a singular donut). If they mess up your order they expect you to go inside and fix it immediately, but half the time I'm on my way to work and unable to take the time to go inside. If you show up later in the day with the items in your order and a receipt they often argue that you should have come in right after THEY messed up. It’s obvious that the staff are either poorly trained, don’t pay attention to customers, and/or simply have a terrible attitude thats never been written up. The staff hasn't really changed within the last year or so which is extremely disappointing since I'm not the only customer who has had issues with them. I don't usually write reviews but the staff’s behavior is getting old…
Atmosphere: 1
Service: 1
Always a super quick experience. You never have to wait long here. And out of all the Dunkin’s I’ve been to in the area my coffee is ALWAYS delicious and consistent.
Atmosphere: 5
Food: 5
Service: 5
Great donuts and great coffee!
Atmosphere: 4
Food: 4
Service: 4
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