Exceptional service, compassionate employees, and good size portions.
Atmosphere: 3
Food: 3
Service: 5
ChicagoDan773
I don't understand how anyone can leave a bad review on Hong Kong cusine..They give you extra food and it's tasty,,fast and they are kind people..AAA+++
Atmosphere: 5
Food: 5
Service: 5
Jennifer Karaus
This was actually gross.. ordered the szechwan beef, sweet and sour hong kong special, egg drop soup, and egg rolls. Egg rolls were over fried with barely any filling. Szechwan beef had hardly any beef and tasted like.. old. I got the large and they just put extra veggies I feel, but the sauce was thick and like I said tasted old. That's the o ly way I can describe it. Like it was frozen months ago. The sweet and sour hong kong special was bad as well. Basically 75% fried dough.. and for some reason the shrimp was fried with the tail still on? Shrimp wasn't even good either. Kind of hard to mess up egg drop soup so. I will not be going back.. I just ate it and honestly I feel sick. Something was wrong with it.. I went despite the reviews telling me not to. Please don't be like me. I'm actually really disgusted..
Atmosphere: 1
Food: 1
Service: 2
Daniel Brehmer
Love this place for the last 8 years! This is my goto for Chinese.... never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Fried Rice, Sweet and Sour Chicken
Annie Price
This is my go to place for Chinese food. Their Malaysian chow fun is one of my absolute favorite dishes. Their customer service is second to none, and they always go above and beyond to accommodate.
Atmosphere: 5
Food: 5
Service: 5
Charolette Coleman
HORRIBLE CUSTOMER SERVICE EXPERIENCE! Food was purchased by my son on 6/12/24 for lunch and he ate a few spoonfuls before leaving the restaurant and should have returned it then. However he bought it home and I ate some and discovered that it the rice was scorched. After I finished my work shift we took it back to advise of the situation. He started out by stating that he usually has a good experience but today the food was scorched. This ended up being a horrible customer service experience. No apology was made about the food. When she opened the container the first thing that was yelled was did you get this from here. Of course you didn't want to take ownership of the overcooked, gooey rice as the receipt was being shown. I could hear her yelling at my son all the way in the parking lot! I went in to see what was happening and she then began to yell and accuse us of lying. About some rice? I asked if he could have a credit for a purchase for another time because he had to eat something else. This was which was an adamant no. We were not requesting a refund but the way we were spoken to was absolutely unacceptable. Then another one of the workers/owners started yelling and her customer resolution was that we didn't have to come back. Then asked me what took so long to bring it back. After explaining that I had to finish working then the excuse was that he shouldn't have asked for extra pea pods. So instead of just saying I'm sorry for your experience this time and making it right in front of other customers, they threw together half of what was purchased and shoved the container angrily under the glass without a bag. I am tired of these people providing this type of service in our neighborhoods where they will not spend one dime in. If you can't take some feedback and correct a situation or apologize to customers then you should not come back into our neighborhood and take our hard earned money for your over priced food and horrible customer service skills. It is never appropriate to yell at a customer. They are correct in saying then don't come back because I never will.
Atmosphere: 1
Food: 1
Service: 1
Gladys Montesinos
very bad customer service, the orange chicken tastes horrible, apart from that they give me the wrong order, not what I asked for, and they also get angry because you let them know ?? I don't recommend it at all
I had the General Tso's chicken today in the lunch special. the portion size is very good I don't think there is anyone out there who would leave hungry. Enjoy the flavor of the General Tso's chicken and the fried rice. The employees were also kind and friendly.
Atmosphere: 3
Food: 5
Service: 5
Nancy Castelo
Love their food it’s delicious and the service is great!!??
Got the chicken with lobster sauce and the food was terrible. The gravy /sauce whatever you want to call it taste burnt. The rice was hard and on top of that they charge a fee for using card.
Atmosphere: 1
Food: 1
Service: 1
Gladys Nakamura
very bad customer service, the orange chicken tastes horrible, apart from that they give me the wrong order, not what I asked for, and they also get angry because you let them know ?? I don't recommend it at all
Decided to finally try Hong Kong after looking at a few of the reviews. We ended up ordering the General Tso’s chicken and the Hunan beef. They included a flyer, soy sauce, sweet and sour sauce, fortune cookies, and an egg roll for each.I really enjoyed the chicken and they provide a ton of chicken and chicken fried rice in the box. The hunan beef was good as well but its a lot of veggies compared to beef.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Egg Roll, General TSO Chicken Lunch
coolrider1919
I got luncheon and got huge portions. It was good. Fried rice was okay.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Egg Roll, General TSO Chicken Lunch
michelle wren
This was my place I love to they cook like home Cleveland Ohio today I am very much disappointed my shrimp fried rice like it was cooked with no seasoning the egg roll chewy homemade duck sauce don’t taste like nothing I guess when the owners retired I guess the food went
Exceptional service, compassionate employees, and good size portions.
Atmosphere: 3
Food: 3
Service: 5
I don't understand how anyone can leave a bad review on Hong Kong cusine..They give you extra food and it's tasty,,fast and they are kind people..AAA+++
Atmosphere: 5
Food: 5
Service: 5
This was actually gross.. ordered the szechwan beef, sweet and sour hong kong special, egg drop soup, and egg rolls. Egg rolls were over fried with barely any filling. Szechwan beef had hardly any beef and tasted like.. old. I got the large and they just put extra veggies I feel, but the sauce was thick and like I said tasted old. That's the o ly way I can describe it. Like it was frozen months ago. The sweet and sour hong kong special was bad as well. Basically 75% fried dough.. and for some reason the shrimp was fried with the tail still on? Shrimp wasn't even good either. Kind of hard to mess up egg drop soup so. I will not be going back.. I just ate it and honestly I feel sick. Something was wrong with it.. I went despite the reviews telling me not to. Please don't be like me. I'm actually really disgusted..
Atmosphere: 1
Food: 1
Service: 2
Love this place for the last 8 years! This is my goto for Chinese.... never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Fried Rice, Sweet and Sour Chicken
This is my go to place for Chinese food. Their Malaysian chow fun is one of my absolute favorite dishes. Their customer service is second to none, and they always go above and beyond to accommodate.
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE CUSTOMER SERVICE EXPERIENCE!
Food was purchased by my son on 6/12/24 for lunch and he ate a few spoonfuls before leaving the restaurant and should have returned it then. However he bought it home and I ate some and discovered that it the rice was scorched. After I finished my work shift we took it back to advise of the situation. He started out by stating that he usually has a good experience but today the food was scorched. This ended up being a horrible customer service experience. No apology was made about the food. When she opened the container the first thing that was yelled was did you get this from here. Of course you didn't want to take ownership of the overcooked, gooey rice as the receipt was being shown. I could hear her yelling at my son all the way in the parking lot! I went in to see what was happening and she then began to yell and accuse us of lying. About some rice? I asked if he could have a credit for a purchase for another time because he had to eat something else. This was which was an adamant no. We were not requesting a refund but the way we were spoken to was absolutely unacceptable. Then another one of the workers/owners started yelling and her customer resolution was that we didn't have to come back. Then asked me what took so long to bring it back. After explaining that I had to finish working then the excuse was that he shouldn't have asked for extra pea pods. So instead of just saying I'm sorry for your experience this time and making it right in front of other customers, they threw together half of what was purchased and shoved the container angrily under the glass without a bag. I am tired of these people providing this type of service in our neighborhoods where they will not spend one dime in. If you can't take some feedback and correct a situation or apologize to customers then you should not come back into our neighborhood and take our hard earned money for your over priced food and horrible customer service skills. It is never appropriate to yell at a customer. They are correct in saying then don't come back because I never will.
Atmosphere: 1
Food: 1
Service: 1
very bad customer service, the orange chicken tastes horrible, apart from that they give me the wrong order, not what I asked for, and they also get angry because you let them know ?? I don't recommend it at all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Rice, Noodles, Orange Chicken
I had the General Tso's chicken today in the lunch special. the portion size is very good I don't think there is anyone out there who would leave hungry. Enjoy the flavor of the General Tso's chicken and the fried rice. The employees were also kind and friendly.
Atmosphere: 3
Food: 5
Service: 5
Love their food it’s delicious and the service is great!!??
Atmosphere: 5
Food: 5
Service: 5
Good food probably better than most around.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
Got the chicken with lobster sauce and the food was terrible. The gravy /sauce whatever you want to call it taste burnt. The rice was hard and on top of that they charge a fee for using card.
Atmosphere: 1
Food: 1
Service: 1
very bad customer service, the orange chicken tastes horrible, apart from that they give me the wrong order, not what I asked for, and they also get angry because you let them know ?? I don't recommend it at all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Rice, Noodles, Orange Chicken
Decided to finally try Hong Kong after looking at a few of the reviews. We ended up ordering the General Tso’s chicken and the Hunan beef. They included a flyer, soy sauce, sweet and sour sauce, fortune cookies, and an egg roll for each.I really enjoyed the chicken and they provide a ton of chicken and chicken fried rice in the box. The hunan beef was good as well but its a lot of veggies compared to beef.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Egg Roll, General TSO Chicken Lunch
I got luncheon and got huge portions. It was good. Fried rice was okay.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Egg Roll, General TSO Chicken Lunch
This was my place I love to they cook like home Cleveland Ohio today I am very much disappointed my shrimp fried rice like it was cooked with no seasoning the egg roll chewy homemade duck sauce don’t taste like nothing I guess when the owners retired I guess the food went
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Shrimp Fried Rice
Loading...