Great food and great staff. No time at all to get your food. We'll maybe 3 to 5 minutes.
Atmosphere: 5
Food: 5
Service: 5
bob ditterline
Ordered 8 piece, with cole slaw, gravey, potatoe wedges, Chicken greasy, forgot the gravy. KFC is not the same anymore, I think someone lost the original recipe. Last 3 KFC experiences were terrible. Sad
Atmosphere: 1
Food: 1
Service: 1
Kenneth Clymer
Prompt and pleasant service.
Atmosphere: 4
Food: 4
Service: 5
Jayne Cole
I went in there to return my bad chicken little the one on Larkin it was a hard bite to chew plus I didn't get no recipt last night so manager lady didn't want to do it for some reason but I got girl w semi pink hair she batted her eyes at me cause of a speech impediment she did the return but shouldn't make fun of me and one time it was drive thru girl black girl made me cry before or it was inside I get upset when people make fun of it. Manager asked me y im upset I said two of ur people had made fun of me in here.other day they was nice to me I was storming mad threw away the old bag today I said I SHOULDN'T HAVE TO PUT UP W IT!!!!!!!!! JAYNE COLE im 59 yrs old w a heart condition too
Atmosphere: 1
Food: 1
Service: 1
Jessica Mcinerney
A great experience with very nice workers and hot food!
Atmosphere: 5
Food: 5
Service: 5
Manny Ortiz
I visited the KFC location on Rt 59, Plainfield, IL on 11/14/2025 at 5:14pm. The location was busy and the employees did not look organized. After I placed my order, a customer received her order and immediately started voicing her concern on the rudeness of the staff. I did not understand the reason for her anger but it didn't take long to figure it out. I waited with other customers in the restaurant and noticed the drive thru was moving at a good pace. However, those waiting in-store were still waiting and not being tended in the same manner. I waited patiently since I knew they were busy. After about 15 minutes, I started noticing that customers that came after me were being given their order before me. I asked the cashier and he said my order was being worked on. I waited another 5 minutes with no change in the behavior. My order was no where to be found. I went back to the cashier and asked for my money back. An older lady employee apologized and said she would get me my order after she looked at my receipt. At this point, I just wanted to go home after a long day and did not want to wait another minute. I said thank you but I would just prefer my money back. The manager refunded my credit card but showed no empathy nor did he apologize for the wait. He had a mean look on his face as if I was at fault for inconveniencing him. I asked him for a copy of the refund and he said he couldn't provide it but that it would show refunded on my statement. I said I needed proof for my records but he said he couldn't provide a copy. I asked if he had a copy machine in the office so he could provide me a copy of the refund. He said he didn't have a copy machine. Finally I asked if I could take a picture and he placed the receipt on the counter and snatched it back after 30 seconds. He walked away and didn't say another word. I was tired but not rude in my interaction. As I left, an older gentleman received his order and told the employee that it seems the employees were more worried about the drive thru than they were about those waiting in-store. I understand the restaurant business and dealing with the public can be hard at times but as a manager, he needs to understand that it's our business that keeps you in business. There are plenty of other options that recently opened in the area. I believe he needs to be re-trained in working with the public. Especially how to de-escalate situations and provide better service.
Atmosphere: 1
Food: 1
Service: 1
Justin Caldero
40 mins to get a 6 piece family meal. Had my three kids with me, including a newborn, so I couldn't just go inside. Unfortunately we waited it out, but we won't be coming back.
Aaron Cooper
Got the food quick,but they don't let you modify meals.
Atmosphere: 4
Food: 4
Service: 3
Pamella Makoni
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Mer Little
With the family meal I ordered potatoe wedges got fry’s….but pulled back around and was given them. All good
This has to be one of the shittiest KFCs I have visited. The attending team seems to be so overwhelmed with the work that they just dont know who has ordered when and where. Took ages to take order first (as they were busy attending to drive through folks) and post taking order, completely forgot to first even look for it and then forgot to hand over the order. I could evidently see people placing larger orders after me over the counter and getting their stuff. Pathetic service
Atmosphere: 1
Food: 1
Service: 1
Jennifer Karaus
Chicken has gotten smaller and last time I was there I threw up all night from 2 chicken littles. Needless to say it left a bad taste in my mouth. Bad atmosphere around the restaurant I e trash. They once forgot i was waiting from the drive thru and I had to go in, which is fine, but they said they didnt know someone was waiting for it when I was sent by the drive thru person to wait Ina certain parking spot.
Atmosphere: 1
Food: 1
Service: 1
Jose Lopez
I ordered a family bucket plus two extra Breasts. The order had no breasts at all. Two legs, two wings and the rest were thighs. This was the second time that I have ordered from this location and the order was not correct. I gave food two Stars due to the fact that I did not receive what I was expecting. If I lived closer I would have returned the order.
Food: 2
Service: 2
Leigh Drew
The smallest chicken nuggets I have ever seen. The size of a dime. Definitely not worth the money. Dining room was excessively cold. A lot.of money for very little food.
Atmosphere: 2
Food: 1
Service: 2
Abdullah Salah
30 minute wait for a fast food restaurant is crazy. Above that the food came out cold????
Great food and great staff. No time at all to get your food. We'll maybe 3 to 5 minutes.
Atmosphere: 5
Food: 5
Service: 5
Ordered 8 piece, with cole slaw, gravey, potatoe wedges,
Chicken greasy, forgot the gravy.
KFC is not the same anymore, I think someone lost the original recipe. Last 3 KFC experiences were terrible.
Sad
Atmosphere: 1
Food: 1
Service: 1
Prompt and pleasant service.
Atmosphere: 4
Food: 4
Service: 5
I went in there to return my bad chicken little the one on Larkin it was a hard bite to chew plus I didn't get no recipt last night so manager lady didn't want to do it for some reason but I got girl w semi pink hair she batted her eyes at me cause of a speech impediment she did the return but shouldn't make fun of me and one time it was drive thru girl black girl made me cry before or it was inside I get upset when people make fun of it. Manager asked me y im upset I said two of ur people had made fun of me in here.other day they was nice to me I was storming mad threw away the old bag today I said I SHOULDN'T HAVE TO PUT UP W IT!!!!!!!!! JAYNE COLE im 59 yrs old w a heart condition too
Atmosphere: 1
Food: 1
Service: 1
A great experience with very nice workers and hot food!
Atmosphere: 5
Food: 5
Service: 5
I visited the KFC location on Rt 59, Plainfield, IL on 11/14/2025 at 5:14pm. The location was busy and the employees did not look organized. After I placed my order, a customer received her order and immediately started voicing her concern on the rudeness of the staff. I did not understand the reason for her anger but it didn't take long to figure it out. I waited with other customers in the restaurant and noticed the drive thru was moving at a good pace. However, those waiting in-store were still waiting and not being tended in the same manner. I waited patiently since I knew they were busy. After about 15 minutes, I started noticing that customers that came after me were being given their order before me. I asked the cashier and he said my order was being worked on. I waited another 5 minutes with no change in the behavior. My order was no where to be found. I went back to the cashier and asked for my money back. An older lady employee apologized and said she would get me my order after she looked at my receipt. At this point, I just wanted to go home after a long day and did not want to wait another minute. I said thank you but I would just prefer my money back. The manager refunded my credit card but showed no empathy nor did he apologize for the wait. He had a mean look on his face as if I was at fault for inconveniencing him. I asked him for a copy of the refund and he said he couldn't provide it but that it would show refunded on my statement. I said I needed proof for my records but he said he couldn't provide a copy. I asked if he had a copy machine in the office so he could provide me a copy of the refund. He said he didn't have a copy machine. Finally I asked if I could take a picture and he placed the receipt on the counter and snatched it back after 30 seconds. He walked away and didn't say another word. I was tired but not rude in my interaction. As I left, an older gentleman received his order and told the employee that it seems the employees were more worried about the drive thru than they were about those waiting in-store. I understand the restaurant business and dealing with the public can be hard at times but as a manager, he needs to understand that it's our business that keeps you in business. There are plenty of other options that recently opened in the area. I believe he needs to be re-trained in working with the public. Especially how to de-escalate situations and provide better service.
Atmosphere: 1
Food: 1
Service: 1
40 mins to get a 6 piece family meal. Had my three kids with me, including a newborn, so I couldn't just go inside. Unfortunately we waited it out, but we won't be coming back.
Got the food quick,but they don't let you modify meals.
Atmosphere: 4
Food: 4
Service: 3
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
With the family meal I ordered potatoe wedges got fry’s….but pulled back around and was given them. All good
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
This has to be one of the shittiest KFCs I have visited. The attending team seems to be so overwhelmed with the work that they just dont know who has ordered when and where. Took ages to take order first (as they were busy attending to drive through folks) and post taking order, completely forgot to first even look for it and then forgot to hand over the order. I could evidently see people placing larger orders after me over the counter and getting their stuff. Pathetic service
Atmosphere: 1
Food: 1
Service: 1
Chicken has gotten smaller and last time I was there I threw up all night from 2 chicken littles. Needless to say it left a bad taste in my mouth. Bad atmosphere around the restaurant I e trash. They once forgot i was waiting from the drive thru and I had to go in, which is fine, but they said they didnt know someone was waiting for it when I was sent by the drive thru person to wait Ina certain parking spot.
Atmosphere: 1
Food: 1
Service: 1
I ordered a family bucket plus two extra Breasts. The order had no breasts at all.
Two legs, two wings and the rest were thighs. This was the second time that I have ordered from this location and the order was not correct. I gave food two Stars due to the fact that I did not receive what I was expecting.
If I lived closer I would have returned the order.
Food: 2
Service: 2
The smallest chicken nuggets I have ever seen. The size of a dime. Definitely not worth the money. Dining room was excessively cold. A lot.of money for very little food.
Atmosphere: 2
Food: 1
Service: 2
30 minute wait for a fast food restaurant is crazy. Above that the food came out cold????
Atmosphere: 1
Food: 4
Service: 1
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