Customer service needs improvement! Visited this store this morning and felt rushed placing my order with Lisa; she had no interactions or patience.
When I received my order, the lady that placed my food on the counter did not make eye contact or smile.
What is wrong with the staff? I visit Panera often and receive better service at the location in Bolingbrook.
Atmosphere: 2
Food: 4
Service: 1
Ana Riviera
Food is good, but they always seem to mess up on orders. Which is understandable during rush hours. But the young lady with dark glasses, and braces is always rude. They gave part of my order to someone else and insisted I took it. She rolled her eyes and sighed. I watched her basically throw the order to another couple waiting on a different occasion. She is constantly sighing and never the slightest bit friendly.
Atmosphere: 3
Food: 4
Service: 1
Brandy B
I'll forever love Panera. After my gastric sleeve it's difficult to eat regular foods so I love coming here to get the broccoli cheddar soup. I wish I had a big tub of it for at home. The staff is always friendly and I never have to wait long.
Atmosphere: 5
Food: 5
Service: 5
Patricia Mora
The brocoli cheddar so delicious 😋😋
Atmosphere: 5
Food: 5
Service: 5
Eric “MO” Vegas
App ordering and great service and seating
Atmosphere: 5
Food: 5
Service: 5
Pam sitar
Always great speedy service.
Food: 5
Service: 5
RQ
Place your order an hour in advance. They take too long which leaves your food and drinks cold.
Alice Raspo
I was there at 5:15 pm for a pick up order and the garbage / plates/bowls/silverware was overflowing at the door. Smelled bad and not a good look. I can’t imagine what the bathroom looked like. Do better
Atmosphere: 1
Food: 4
Service: 4
Cami Ward
Ms. Ka’Mora had the best customer service!!! She was so friendly and through for a big order on what looked to be a busy day. What a good hire!!!
Atmosphere: 5
Food: 5
Service: 5
Adam Curtis
I stood in line for 10 minutes order a breakfast sandwich just to be told I was 10 minutes too late. Absolutely ridiculous policy and poor customer service.
I placed a delivery order at roughly 8:15am for delivery between 11:05 and 11:15 my order did not arrive until 11:30. Arriving cold and causing me to miss my lunch period at work. I paid $22 for a tiny bowl of soup and a drink. I contacted the store regarding my issue the girl on the phone couldn’t even manage to type my name in correctly after 3 attempts and the manager was far worse, arguing regarding my delivery time telling me it was scheduled for 11:15 to 11:30, I explained it even says sorry for the delay in the delivery tracker, and they were not willing to do anything to remedy the situation. I will never ever spend another dime in a Panera again. The worst customer service I have EVER experienced.
Atmosphere: 1
Food: 1
Service: 1
John Kane
Overpriced, small portions. Manager took our order, but did not listen and messed up both our orders.
Atmosphere: 5
Food: 3
Service: 3
Kevin
Ordered one sandwich no onions and they put a ton of onions. Sandwich was good tho
Atmosphere: 4
Food: 4
Service: 2
Lawrence Meyer
The bread is always delicious and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Grilled Cheese
Eleanor Webb
Order ready on time Always good food
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Soup, Cup of Soup, Tuna Salad Sandwich
Customer service needs improvement! Visited this store this morning and felt rushed placing my order with Lisa; she had no interactions or patience.
When I received my order, the lady that placed my food on the counter did not make eye contact or smile.
What is wrong with the staff? I visit Panera often and receive better service at the location in Bolingbrook.
Atmosphere: 2
Food: 4
Service: 1
Food is good, but they always seem to mess up on orders. Which is understandable during rush hours. But the young lady with dark glasses, and braces is always rude. They gave part of my order to someone else and insisted I took it. She rolled her eyes and sighed. I watched her basically throw the order to another couple waiting on a different occasion. She is constantly sighing and never the slightest bit friendly.
Atmosphere: 3
Food: 4
Service: 1
I'll forever love Panera. After my gastric sleeve it's difficult to eat regular foods so I love coming here to get the broccoli cheddar soup. I wish I had a big tub of it for at home. The staff is always friendly and I never have to wait long.
Atmosphere: 5
Food: 5
Service: 5
The brocoli cheddar so delicious 😋😋
Atmosphere: 5
Food: 5
Service: 5
App ordering and great service and seating
Atmosphere: 5
Food: 5
Service: 5
Always great speedy service.
Food: 5
Service: 5
Place your order an hour in advance. They take too long which leaves your food and drinks cold.
I was there at 5:15 pm for a pick up order and the garbage / plates/bowls/silverware was overflowing at the door. Smelled bad and not a good look. I can’t imagine what the bathroom looked like. Do better
Atmosphere: 1
Food: 4
Service: 4
Ms. Ka’Mora had the best customer service!!! She was so friendly and through for a big order on what looked to be a busy day. What a good hire!!!
Atmosphere: 5
Food: 5
Service: 5
I stood in line for 10 minutes order a breakfast sandwich just to be told I was 10 minutes too late. Absolutely ridiculous policy and poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I placed a delivery order at roughly 8:15am for delivery between 11:05 and 11:15 my order did not arrive until 11:30. Arriving cold and causing me to miss my lunch period at work. I paid $22 for a tiny bowl of soup and a drink. I contacted the store regarding my issue the girl on the phone couldn’t even manage to type my name in correctly after 3 attempts and the manager was far worse, arguing regarding my delivery time telling me it was scheduled for 11:15 to 11:30, I explained it even says sorry for the delay in the delivery tracker, and they were not willing to do anything to remedy the situation. I will never ever spend another dime in a Panera again. The worst customer service I have EVER experienced.
Atmosphere: 1
Food: 1
Service: 1
Overpriced, small portions. Manager took our order, but did not listen and messed up both our orders.
Atmosphere: 5
Food: 3
Service: 3
Ordered one sandwich no onions and they put a ton of onions. Sandwich was good tho
Atmosphere: 4
Food: 4
Service: 2
The bread is always delicious and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Grilled Cheese
Order ready on time
Always good food
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Soup, Cup of Soup, Tuna Salad Sandwich
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