I stood in line for 10 minutes order a breakfast sandwich just to be told I was 10 minutes too late. Absolutely ridiculous policy and poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Imperial Performance Equine Massage
I placed a delivery order at roughly 8:15am for delivery between 11:05 and 11:15 my order did not arrive until 11:30. Arriving cold and causing me to miss my lunch period at work. I paid $22 for a tiny bowl of soup and a drink. I contacted the store regarding my issue the girl on the phone couldn’t even manage to type my name in correctly after 3 attempts and the manager was far worse, arguing regarding my delivery time telling me it was scheduled for 11:15 to 11:30, I explained it even says sorry for the delay in the delivery tracker, and they were not willing to do anything to remedy the situation. I will never ever spend another dime in a Panera again. The worst customer service I have EVER experienced.
Atmosphere: 1
Food: 1
Service: 1
John Kane
Overpriced, small portions. Manager took our order, but did not listen and messed up both our orders.
Atmosphere: 5
Food: 3
Service: 3
Kevin
Ordered one sandwich no onions and they put a ton of onions. Sandwich was good tho
Atmosphere: 4
Food: 4
Service: 2
Lawrence Meyer
The bread is always delicious and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Grilled Cheese
Eleanor Webb
Order ready on time Always good food
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Soup, Cup of Soup, Tuna Salad Sandwich
Barbara Headrick
First time doing a pickup order & 1st time using this location. Order was correct and right on time. I call that a win. Zero complaints!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tuna Salad Sandwich
D Lopez
I bought a CHICKEN southwest salad and upon opening my salad at home, what was missing the chicken. Yeah that’s why I’m never going back.
Atmosphere: 3
Food: 1
Service: 3
MARLENE ZOBEL
10:00am brought home 3 bakery items. All were stale. I used to love this place. Never again.
Panera Bread on Caton Farm Rd and 59 is really going downhill. They had 2 plain bagels at noon. They discontinued sesame bagels, had no poppy seed bagels. This is the way it always is by noon. Don't they realize how much business they're losing by not carrying more demanding products. We need a new bagel shop in the area.
Allison Jackson
I ordered my meal through door dash and the driver did not deliver my drinks. I was having a bad morning and it really got to me so I called to see if they were still at the store for me to pick up myself. Lizzie helped me and she was soooo sweet! Brought my drinks out to me curbside and included a free cookie! Turned my day around, I’m just very thankful that she went out of her way for me! Love Panera, their employees and the food!
Atmosphere: 5
Food: 5
Service: 5
David Gage
$10 for a 6oz soup and a bread bowl ??RIDICULOUSLY OVERPRICED and besides that, A RIDICULOUSLY SMALL SERVING !!!Manager stated "that's the price" and walked away. No attempt to justify the price or empathize for HUGE price increases.
Atmosphere: 1
Food: 2
Service: 1
Maksym Khavrashchuk
Take the word “bread” off your name, your bread tastes like chemicals and baking soda really what happened?
J
They serve a variety of sandwiches and you can request white, wheat or whole grain and request the bread is toasted. Otherwise it is just a sandwich.
Vegetarian options: Onion soup along with vegetable soup
Wheelchair accessibility: No accessibility for wheelchairs
I stood in line for 10 minutes order a breakfast sandwich just to be told I was 10 minutes too late. Absolutely ridiculous policy and poor customer service.
Atmosphere: 1
Food: 1
Service: 1
I placed a delivery order at roughly 8:15am for delivery between 11:05 and 11:15 my order did not arrive until 11:30. Arriving cold and causing me to miss my lunch period at work. I paid $22 for a tiny bowl of soup and a drink. I contacted the store regarding my issue the girl on the phone couldn’t even manage to type my name in correctly after 3 attempts and the manager was far worse, arguing regarding my delivery time telling me it was scheduled for 11:15 to 11:30, I explained it even says sorry for the delay in the delivery tracker, and they were not willing to do anything to remedy the situation. I will never ever spend another dime in a Panera again. The worst customer service I have EVER experienced.
Atmosphere: 1
Food: 1
Service: 1
Overpriced, small portions. Manager took our order, but did not listen and messed up both our orders.
Atmosphere: 5
Food: 3
Service: 3
Ordered one sandwich no onions and they put a ton of onions. Sandwich was good tho
Atmosphere: 4
Food: 4
Service: 2
The bread is always delicious and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Grilled Cheese
Order ready on time
Always good food
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Soup, Cup of Soup, Tuna Salad Sandwich
First time doing a pickup order & 1st time using this location. Order was correct and right on time. I call that a win. Zero complaints!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tuna Salad Sandwich
I bought a CHICKEN southwest salad and upon opening my salad at home, what was missing the chicken. Yeah that’s why I’m never going back.
Atmosphere: 3
Food: 1
Service: 3
10:00am brought home 3 bakery items. All were stale. I used to love this place. Never again.
Atmosphere: 2
Food: 1
Service: 3
Very expensive
Restaurantji Recommends
Panera Bread on Caton Farm Rd and 59 is really going downhill. They had 2 plain bagels at noon. They discontinued sesame bagels, had no poppy seed bagels. This is the way it always is by noon. Don't they realize how much business they're losing by not carrying more demanding products. We need a new bagel shop in the area.
I ordered my meal through door dash and the driver did not deliver my drinks. I was having a bad morning and it really got to me so I called to see if they were still at the store for me to pick up myself. Lizzie helped me and she was soooo sweet! Brought my drinks out to me curbside and included a free cookie! Turned my day around, I’m just very thankful that she went out of her way for me! Love Panera, their employees and the food!
Atmosphere: 5
Food: 5
Service: 5
$10 for a 6oz soup and a bread bowl ??RIDICULOUSLY OVERPRICED and besides that, A RIDICULOUSLY SMALL SERVING !!!Manager stated "that's the price" and walked away. No attempt to justify the price or empathize for HUGE price increases.
Atmosphere: 1
Food: 2
Service: 1
Take the word “bread” off your name, your bread tastes like chemicals and baking soda really what happened?
They serve a variety of sandwiches and you can request white, wheat or whole grain and request the bread is toasted. Otherwise it is just a sandwich.
Vegetarian options: Onion soup along with vegetable soup
Wheelchair accessibility: No accessibility for wheelchairs
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Broccoli Cheddar, Soup
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