If I could give this place 0 stars, I would. I ordered online and my sandwich was extremely disappointing — only 4 pieces of turkey on a footlong, and it wasn’t even toasted as I requested. Totally unacceptable. I do not recommend this location. Go to the Walmart Subway instead, because this one desperately needs corporate to step in. I’ll be calling to report it. The reviews already speak for themselves, and now I understand why.
Atmosphere: 1
Food: 1
Service: 1
Milan White
🚨DO NOT GO TO THIS LOCATION. New manager has run it into the ground. Would give zero stars if i could. Ordered ahead on the app (app has a BOGO promo going on). So i ordered 2 tuna footlongs and 3 oatmeal cookies. I make it to the shop and they tell me that they are out of oatmeal & ask if I would like chocolate. I smile and kindly tell them “no thanks ill just take the 3 bucks back thank you”. the manager fights with me and says “well sir idk how to make the refund on a online transaction are you sure you dont just want chocolate. I tell him again “no thanks, i am dieting and im also allergic to macadamia, could you just open the register and hand me $3?
“No sir i cannot do that, you should just take diffrent cookies, they are good”
NO BROTHER I JUST TOLD U I CANT! Okay how about just give me a drink?
“Okay sir you take a small”
….brother can i get a large?
“No sir small is 2.50”
OKAY THE COOKIES ARE 3.25 after tax, how about just give me a medium
“No sir only small”
OKAY NO! JUST GIVE ME MY MONEY BACK
“Okay sir medium is fine”….
I then get home and i find out that he put next to no tuna in my sandwiches. So both sandwhich felt like paperweights that were 90% bread.
I don’t know where the former manager went. But this new guy needs to be fired asap.
Skimping on BOGO offers is one red flag, but also fighting me over $3 because you dont want to bake another batch of oatmeal cookies is criminal.
I will ONLY be doing buisness at Walmart location.
Hiral (owner) is the only guy left in town who gives a dam about the customer
Atmosphere: 1
Food: 1
Service: 1
Jose L Ballesteros (NONE)
They do not pay attention to app orders and the amount of meat for what they cahrge is very sad all you really are getting is a bread with some veggies if the need to raise the price do it but don't cheat people out of a real sandwich very bad service
Atmosphere: 1
Food: 1
Service: 1
Dee Dee Gould
Expensive, just like everything else
Atmosphere: 3
Food: 3
Service: 4
Baby Sax
They won’t use coupons what is the point of sending them out terrible service
Atmosphere: 1
Food: 1
Service: 1
Natalie
Their Subway sandwiches are made with less deli meat. I understand portions, but they are definitely skimming each serving. Not just with the meats, this includes skimpy portions of lettuce, onion, etc.
Atmosphere: 2
Food: 1
Service: 2
Timothy Powers
They have the audacity to charge $10 for this. If you are wanting subway, do not go to this one. Go to the Walmart subway off of 34. This one is not worth the money
Atmosphere: 1
Food: 1
Service: 1
John Janda
I go here regularly with very caring service. Fresh food as well which is also what Subway is known for. They remember are orders and is always friendly. Coupons are also useful and brings the price down significantly. I have no photos but believe me, it's amazing!
Atmosphere: 5
Food: 5
Service: 5
Lorenzo Gonzalez
Ordered a chicken bacon ranch foot long &The employee tried to spread one scoop of chicken rather than two for the foot long. Improper portions & had the audacity to demand a tip.
Atmosphere: 1
Food: 1
Service: 1
Shane Washburn
I wanted the new nachos. Asked for extra cheese on it. Man sprinkled tiny amounts on top of it. Not even a proper portion worth. Got it with steak and literally got 6 tiny pieces on it. Then charged me for extra cheese. Complete bullshit. He’s trying to save on food costs and screwing the portions that are required and charging extra for not even a regular portion amount. Hope he gets fired.
They also dont take coupons. I only went here today because the Yorkville one is closed. Yorkville vastly surpasses any degree of service Plano provides
If I could give zero I would. Is this even a real subway? They don’t take coupons and the sandwich was thin and lacking all ingredients. Just go to the Sandwich location!
Atmosphere: 1
Food: 1
Service: 1
Brad Chilling
You have to watch them fixing your sandwich. They give you less meat
Rayn Isenogle
I’ve never had an issue with this location until the last two times I’ve gone ! The issue this last time was , I used online coupons on the mobile app and then placed my order. Get to the store and the dude is asking me where my physical coupons are ? I ordered over the app, I didn’t have a physical coupon and on top of that I’ve ALWAYS used online coupons and have never had them ask me for a physical coupon. He said he’ll let me take my food this time (which mind you was already payed for) and that next time I wouldn’t be able to without a physical coupons. I understand that , but I’ve never had this issue. I would understand giving him a physical coupon, if there even was one.
Atmosphere: 1
Food: 3
Service: 1
Renee Cantu
Beware of this subway. The female employee is scammy and manipulative. Went there with a coupon for a buy one get one free sub. When I gave the employee the coupon she told me they don’t accept those coupons. So we were going to leave. As I turned to leave she now could accept the coupon. As I was waiting to pay there was a lot of typing and the price kept changing. The final total seemed wrong but after a long day and feeling tired I assumed it was correct. After I sat down my husband asked what I paid. He said that it was too much. After my husband asked for a receipt (which she did not give me originally) from the employee he looked at and saw we were over charged. The employee gave us a lot of excuses and claimed they didn’t have the capability of entering that coupon code into the register so she adjusted the price with other items.
She said she would give me the refund if I threw the the food out. I told her I would throw it out once she gave me my refund.
My husband finally got fed up with all the BS he called the police as we only wanted our refund and nothing else. When the police came she changed her tune and finally refunded our money. I certainly will not be back at this location. Clearly running this location unethically and manipulating customers. This is not what I expect from a business.
Atmosphere: 1
Food: 2
Service: 1
Manny Ayala Jr
Friendly service but they skimp out on the meat and your sandwich is made sloppy maybe it’ll be better next time
If I could give this place 0 stars, I would. I ordered online and my sandwich was extremely disappointing — only 4 pieces of turkey on a footlong, and it wasn’t even toasted as I requested. Totally unacceptable. I do not recommend this location. Go to the Walmart Subway instead, because this one desperately needs corporate to step in. I’ll be calling to report it. The reviews already speak for themselves, and now I understand why.
Atmosphere: 1
Food: 1
Service: 1
🚨DO NOT GO TO THIS LOCATION. New manager has run it into the ground.
Would give zero stars if i could.
Ordered ahead on the app (app has a BOGO promo going on). So i ordered 2 tuna footlongs and 3 oatmeal cookies.
I make it to the shop and they tell me that they are out of oatmeal & ask if I would like chocolate. I smile and kindly tell them “no thanks ill just take the 3 bucks back thank you”. the manager fights with me and says “well sir idk how to make the refund on a online transaction are you sure you dont just want chocolate.
I tell him again “no thanks, i am dieting and im also allergic to macadamia, could you just open the register and hand me $3?
“No sir i cannot do that, you should just take diffrent cookies, they are good”
NO BROTHER I JUST TOLD U I CANT!
Okay how about just give me a drink?
“Okay sir you take a small”
….brother can i get a large?
“No sir small is 2.50”
OKAY THE COOKIES ARE 3.25 after tax, how about just give me a medium
“No sir only small”
OKAY NO! JUST GIVE ME MY MONEY BACK
“Okay sir medium is fine”….
I then get home and i find out that he put next to no tuna in my sandwiches. So both sandwhich felt like paperweights that were 90% bread.
I don’t know where the former manager went. But this new guy needs to be fired asap.
Skimping on BOGO offers is one red flag, but also fighting me over $3 because you dont want to bake another batch of oatmeal cookies is criminal.
I will ONLY be doing buisness at Walmart location.
Hiral (owner) is the only guy left in town who gives a dam about the customer
Atmosphere: 1
Food: 1
Service: 1
They do not pay attention to app orders and the amount of meat for what they cahrge is very sad all you really are getting is a bread with some veggies if the need to raise the price do it but don't cheat people out of a real sandwich very bad service
Atmosphere: 1
Food: 1
Service: 1
Expensive, just like everything else
Atmosphere: 3
Food: 3
Service: 4
They won’t use coupons what is the point of sending them out terrible service
Atmosphere: 1
Food: 1
Service: 1
Their Subway sandwiches are made with less deli meat. I understand portions, but they are definitely skimming each serving. Not just with the meats, this includes skimpy portions of lettuce, onion, etc.
Atmosphere: 2
Food: 1
Service: 2
They have the audacity to charge $10 for this. If you are wanting subway, do not go to this one. Go to the Walmart subway off of 34. This one is not worth the money
Atmosphere: 1
Food: 1
Service: 1
I go here regularly with very caring service. Fresh food as well which is also what Subway is known for. They remember are orders and is always friendly. Coupons are also useful and brings the price down significantly.
I have no photos but believe me, it's amazing!
Atmosphere: 5
Food: 5
Service: 5
Ordered a chicken bacon ranch foot long &The employee tried to spread one scoop of chicken rather than two for the foot long. Improper portions & had the audacity to demand a tip.
Atmosphere: 1
Food: 1
Service: 1
I wanted the new nachos. Asked for extra cheese on it. Man sprinkled tiny amounts on top of it. Not even a proper portion worth. Got it with steak and literally got 6 tiny pieces on it. Then charged me for extra cheese. Complete bullshit. He’s trying to save on food costs and screwing the portions that are required and charging extra for not even a regular portion amount. Hope he gets fired.
They also dont take coupons. I only went here today because the Yorkville one is closed. Yorkville vastly surpasses any degree of service Plano provides
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
If I could give zero I would. Is this even a real subway? They don’t take coupons and the sandwich was thin and lacking all ingredients. Just go to the Sandwich location!
Atmosphere: 1
Food: 1
Service: 1
You have to watch them fixing your sandwich. They give you less meat
I’ve never had an issue with this location until the last two times I’ve gone ! The issue this last time was , I used online coupons on the mobile app and then placed my order. Get to the store and the dude is asking me where my physical coupons are ? I ordered over the app, I didn’t have a physical coupon and on top of that I’ve ALWAYS used online coupons and have never had them ask me for a physical coupon. He said he’ll let me take my food this time (which mind you was already payed for) and that next time I wouldn’t be able to without a physical coupons. I understand that , but I’ve never had this issue. I would understand giving him a physical coupon, if there even was one.
Atmosphere: 1
Food: 3
Service: 1
Beware of this subway. The female employee is scammy and manipulative. Went there with a coupon for a buy one get one free sub. When I gave the employee the coupon she told me they don’t accept those coupons. So we were going to leave. As I turned to leave she now could accept the coupon. As I was waiting to pay there was a lot of typing and the price kept changing. The final total seemed wrong but after a long day and feeling tired I assumed it was correct. After I sat down my husband asked what I paid. He said that it was too much. After my husband asked for a receipt (which she did not give me originally) from the employee he looked at and saw we were over charged. The employee gave us a lot of excuses and claimed they didn’t have the capability of entering that coupon code into the register so she adjusted the price with other items.
She said she would give me the refund if I threw the the food out. I told her I would throw it out once she gave me my refund.
My husband finally got fed up with all the BS he called the police as we only wanted our refund and nothing else. When the police came she changed her tune and finally refunded our money. I certainly will not be back at this location. Clearly running this location unethically and manipulating customers. This is not what I expect from a business.
Atmosphere: 1
Food: 2
Service: 1
Friendly service but they skimp out on the meat and your sandwich is made sloppy maybe it’ll be better next time
Atmosphere: 3
Food: 1
Service: 3
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