Didnt have flavor i wanted that was on website, no chocolate syrup, and no banana splits
Barbie Luka
Kid-friendliness: I love a wild and reckless sherbet ice cream. It was like the best and the location was great for color or beautiful. The service was also awesome.
Atmosphere: 5
Food: 5
Service: 5
Leann F.
Husband and I decided to skip dinner since we’d had a late lunch, and just get some ice cream at Baskin-Robbins. We were from out of town so weren’t familiar with any of the frozen yogurt, ice cream, or custard places around. Baskin-Robbins was closest to our hotel so that’s where we went.
We walked in and my husband inquired about a banana split, but they said they don’t have any because the bananas go bad too quickly. I thought that was odd for an ice cream place not to be able to make a banana split. But oh well.
While he was deciding on something else, I ordered a simple sundae with vanilla ice cream, hot fudge and whipped cream. They told me they did not have vanilla ice cream. The most popular flavor in the entire world. Not only did they not have vanilla ice cream they did not have hot fudge. Not only did they not have hot fudge, she told me they did not have any whipped cream. I saw that there was a tall container of hot caramel sauce beside the hot fudge, so I asked if I could have that instead. One girl went over there and dipped into it and said something to the second girl. The second girl looked at it and said “No, don’t serve that.” It looked almost full, so I was surprised that there could be something wrong with it. From what I could see, it looked dark and lumpy or grainy(?)
I ended up just getting one dip of their pralines and cream ice cream. It was ok but parts of it had a slick, gelatinous texture like it had sat out too long.
My husband ended up getting two scoops of ice cream and a couple of chocolate chip cookies.
We took our ice cream back to our hotel and I broke off a piece of the cookie and ate it and thought the texture and taste seemed off so I picked up the packaging it came in, to look for the expiration date. I found the ENJOY BY written on it, but there was no date there. It either didn’t get printed on it or ??? But the ENJOY BY date was not on either cookie package. So I have no idea how old it really was.
The girls were nice enough but we won’t be going back to this location… ever.
Atmosphere: 2
Food: 1
Service: 3
Tyena Bealmer
Great staff very helpful and friendly but the spoons are terrible to eat hard ice cream!! Get those pink spoons back!!!
Atmosphere: 5
Food: 4
Service: 5
Cree Bartolo
Fantastic deal $13.00, 2 waffle cone big bowls 2 scoop each and 1 scoop in a dish...delicious..
Atmosphere: 4
Food: 5
Service: 5
Aidenn Vahle
The ice cream is okay. The workers have a nasty attitude the equivalent of a female dog. Not a single smile in a mile. Extremely upset and I will not be returning ANY time soon.EDIT:They are screaming profanities ?!!!They are yelling at each other and screaming like wild banshees.The coupons they gave me are expired and everything is dirty.Very disappointed ☹️Tables have not been washed is eons.
Atmosphere: 1
Food: 2
Service: 1
Monica Ludwig
No Pralines and cream ice cream, no cones, no eating spoons just taster size. Service was poor.
Atmosphere: 1
Food: 3
Service: 1
Christine Oesterle
Several of the ice cream tubs had melted and refrozen. Baseball nut was awful. It had a large white ice chunk. I got Chocolate Royals and tasted it and it had coconut in it. I went back in to tell them it was the wrong ice cream and they said it was Chocolate Royale. I said that kind doesn’t have coconut. The girl who scooped it said that’s it. I said do you have German Chocolate? Another girl said yes and then another more knowledgeable girl said yes and pulled the ice cream out and it was German Chocolate. I got another chocolate flavor, but not what I wanted. My husband’s baseball nut waffle cone was oval shaped and we thought that was strange. We left and the cone was stale and soft. They were out of spoons and offered us a fork or hot pink sample spoon . My chocolate ic was in a cup and needed a spoon. The girls were sweet and all this was probably the manger’s responsibility, but we won’t be back. Looks like all reviews are negative.
Atmosphere: 2
Food: 1
Service: 5
PZSkye Otome Games Lover
Drove into town, pulled up into their drive-thru and waited 30 minutes for them to open per the sign on their drive-thru menu. The workers showed up five minutes late and told us they were closed even though the sign said they would be back open at 9 am.
Stephanie Green
This place has lost our business multiple times to the point where I am done trying to come to this location. On multiple occasions the doors were locked and you could only order through drive-thru. I am not setup to be able to use a drive-thru in my vehicle and besides, who wants to try and choose from 31 flavors from the drive-thru. I will not be coming back here again.
I've tried to go to Baskin Robin's in Quincy 4 times now and even though the sign will show Open, the doors are always locked. I see staff inside and they act like they can't see us at the door. The last time we went was May 21, 2023 we called the phone number on the door and no one answered. Why have the sign on and have your doors locked?
Myra LittleTree Oppy
I have come twice in the last two weeks, my first time ever trying to come here to get ice cream and they do not have chocolate ice cream. They do not have a sign anywhere stating this, and I am stuck behind three vehicles waiting to leave the drive-through, for the second time… No chocolate ice cream really. And the staff is quite rude about it also.
phsyco sage nightmare lover
So delicious Baskin-Robbins and dunking donuts sweet tea.
SH73
I was in at the Basket and Robins side today. I was SO DISGUSTED!!! As we walked up to the counter there is a young boy crawling on the counter and hanging all over the ice cream window. Ohhhhh NO it was not a customers kid. A worker because he scooped them ice cream in huge bowls and they all walked to the back. ANNNNNNND OF COURSE the people behind the counter were laughing and standing around?? This was my last ever coming here
Emily Cooper
This store always seems to have issues between using the wrong ice cream flavor on pre ordered ice cream cakes and now on DoorDash they let me place an order and then told the driver when he went to pick it up they it had to be ordered days in advance. Why is it on their doordash if it can’t be ordered? When he asked if they had literally ANYTHING to substitute it with they shrugged it off and told him to try ordering online. Absolutely worthless.
Didnt have flavor i wanted that was on website, no chocolate syrup, and no banana splits
Kid-friendliness: I love a wild and reckless sherbet ice cream. It was like the best and the location was great for color or beautiful. The service was also awesome.
Atmosphere: 5
Food: 5
Service: 5
Husband and I decided to skip dinner since we’d had a late lunch, and just get some ice cream at Baskin-Robbins. We were from out of town so weren’t familiar with any of the frozen yogurt, ice cream, or custard places around.
Baskin-Robbins was closest to our hotel so that’s where we went.
We walked in and my husband inquired about a banana split, but they said they don’t have any because the bananas go bad too quickly. I thought that was odd for an ice cream place not to be able to make a banana split. But oh well.
While he was deciding on something else, I ordered a simple sundae with vanilla ice cream, hot fudge and whipped cream. They told me they did not have vanilla ice cream. The most popular flavor in the entire world. Not only did they not have vanilla ice cream they did not have hot fudge. Not only did they not have hot fudge, she told me they did not have any whipped cream. I saw that there was a tall container of hot caramel sauce beside the hot fudge, so I asked if I could have that instead. One girl went over there and dipped into it and said something to the second girl. The second girl looked at it and said “No, don’t serve that.”
It looked almost full, so I was surprised that there could be something wrong with it. From what I could see, it looked dark and lumpy or grainy(?)
I ended up just getting one dip of their pralines and cream ice cream. It was ok but parts of it had a slick, gelatinous texture like it had sat out too long.
My husband ended up getting two scoops of ice cream and a couple of chocolate chip cookies.
We took our ice cream back to our hotel and I broke off a piece of the cookie and ate it and thought the texture and taste seemed off so I picked up the packaging it came in, to look for the expiration date. I found the ENJOY BY written on it, but there was no date there. It either didn’t get printed on it or ??? But the ENJOY BY date was not on either cookie package. So I have no idea how old it really was.
The girls were nice enough but we won’t be going back to this location… ever.
Atmosphere: 2
Food: 1
Service: 3
Great staff very helpful and friendly but the spoons are terrible to eat hard ice cream!! Get those pink spoons back!!!
Atmosphere: 5
Food: 4
Service: 5
Fantastic deal $13.00, 2 waffle cone big bowls 2 scoop each and 1 scoop in a dish...delicious..
Atmosphere: 4
Food: 5
Service: 5
The ice cream is okay. The workers have a nasty attitude the equivalent of a female dog. Not a single smile in a mile. Extremely upset and I will not be returning ANY time soon.EDIT:They are screaming profanities ?!!!They are yelling at each other and screaming like wild banshees.The coupons they gave me are expired and everything is dirty.Very disappointed ☹️Tables have not been washed is eons.
Atmosphere: 1
Food: 2
Service: 1
No Pralines and cream ice cream, no cones, no eating spoons just taster size. Service was poor.
Atmosphere: 1
Food: 3
Service: 1
Several of the ice cream tubs had melted and refrozen. Baseball nut was awful. It had a large white ice chunk. I got Chocolate Royals and tasted it and it had coconut in it. I went back in to tell them it was the wrong ice cream and they said it was Chocolate Royale. I said that kind doesn’t have coconut. The girl who scooped it said that’s it. I said do you have German Chocolate? Another girl said yes and then another more knowledgeable girl said yes and pulled the ice cream out and it was German Chocolate. I got another chocolate flavor, but not what I wanted. My husband’s baseball nut waffle cone was oval shaped and we thought that was strange. We left and the cone was stale and soft. They were out of spoons and offered us a fork or hot pink sample spoon . My chocolate ic was in a cup and needed a spoon. The girls were sweet and all this was probably the manger’s responsibility, but we won’t be back. Looks like all reviews are negative.
Atmosphere: 2
Food: 1
Service: 5
Drove into town, pulled up into their drive-thru and waited 30 minutes for them to open per the sign on their drive-thru menu. The workers showed up five minutes late and told us they were closed even though the sign said they would be back open at 9 am.
This place has lost our business multiple times to the point where I am done trying to come to this location. On multiple occasions the doors were locked and you could only order through drive-thru. I am not setup to be able to use a drive-thru in my vehicle and besides, who wants to try and choose from 31 flavors from the drive-thru. I will not be coming back here again.
Restaurantji Recommends
I've tried to go to Baskin Robin's in Quincy 4 times now and even though the sign will show Open, the doors are always locked. I see staff inside and they act like they can't see us at the door. The last time we went was May 21, 2023 we called the phone number on the door and no one answered. Why have the sign on and have your doors locked?
I have come twice in the last two weeks, my first time ever trying to come here to get ice cream and they do not have chocolate ice cream. They do not have a sign anywhere stating this, and I am stuck behind three vehicles waiting to leave the drive-through, for the second time… No chocolate ice cream really. And the staff is quite rude about it also.
So delicious Baskin-Robbins and dunking donuts sweet tea.
I was in at the Basket and Robins side today. I was SO DISGUSTED!!! As we walked up to the counter there is a young boy crawling on the counter and hanging all over the ice cream window. Ohhhhh NO it was not a customers kid. A worker because he scooped them ice cream in huge bowls and they all walked to the back. ANNNNNNND OF COURSE the people behind the counter were laughing and standing around?? This was my last ever coming here
This store always seems to have issues between using the wrong ice cream flavor on pre ordered ice cream cakes and now on DoorDash they let me place an order and then told the driver when he went to pick it up they it had to be ordered days in advance. Why is it on their doordash if it can’t be ordered? When he asked if they had literally ANYTHING to substitute it with they shrugged it off and told him to try ordering online. Absolutely worthless.
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