This was the worst experience I’ve ever had. On September 8, 2024, around 3:20 p.m., the staff appeared visibly frustrated with management and the tasks still pending, and they openly vented their frustrations to everyone waiting in line. Their attitudes were unprofessional and unpleasant.
A customer behind me asked a female employee for recommendations on a sandwich, and she responded condescendingly, saying, "You can get whatever you want." The customer even responded with a surprised "Geez" due to her rude tone. I was given a dismissive look when I requested that my chicken sandwich not be toasted. Additionally, they were out of several types of cheese.
When it came time to pay, my card was having issues with the chip reader. Instead of manually entering the card information, I was told that it couldn’t be done. The employee then tried to contact the manager but was unsuccessful. This whole process was carried out in front of other customers, adding to the discomfort. The employee eventually asked a female colleague to contact the manager, and both employees began to complain and make the situation even more uncomfortable. To make matters worse, the male employee complained that his sandwich was getting cold, presumably because he hadn’t had a chance to eat.
The entire experience was chaotic and stressful. I left feeling so overwhelmed that hunger was no longer a concern; I needed to take a drive just to decompress. This is particularly disappointing because I have visited this Subway location multiple times before, and it has always been a positive experience. However, the service today was an absolute letdown. I will not be returning.
Atmosphere: 1
Food: 2
Service: 1
Adam Brown
Convenient location albeit the service is a bit slow. However I have only visited once. Will be back.
Atmosphere: 4
Food: 4
Service: 4
Kimberly DK Thomas
The employee Kylan made our sandwiches and salads. He did great! Very friendly, fast service and with a smile. Great job Kylan!!
Atmosphere: 5
Food: 5
Service: 5
Logan Callahan
Subway is good as usual, but they are starting to price themselves out of the business I feel
Atmosphere: 4
Food: 4
Service: 4
val S
wow ! Overcharged for lunch 2 kids meals and 2 round pizza and a soda $34 there was no cheese on my kids meals and 2 piece of turkey and pizzas were cold ! Staff was not professional at all ! There are other subways in town thank goodness refuse to go back to this
Atmosphere: 1
Food: 1
Service: 1
Samantha Williams
Wouldn't even answer their drive-thru and they had 0 customers smdh
Frank Calabrese
I ordered the meatball mariana sandwich. Very nice Subway restaurant located on the north end of Quincy, Illinois. Nice location near the Amtrak station.
Drive thru... For what I paid for 2 sandwiches , the bread was soggy, the condiments were sloppy, it was the worst sandwich I'd had, my mom also said the same. Won't be back. The girl wiped her nose after she handed me my order. Yay!
Food: 2
Service: 4
Richard Robertson
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Anthony McPherson
Fast and delicious!
Susan Hiatt
The speaker didn't work for drive up very will but the staff was great.Great BMT.
The food is meh but the place it cool and it makes me feel welcome
Atmosphere: 5
Food: 3
Service: 5
Thanks for the coupons! Love the deals! And the food is good and fresh!
Atmosphere: 5
Food: 5
Service: 5
They are so good about making sure you get what you like!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lays Baked Original, Doritos Cool Ranch
This was the worst experience I’ve ever had. On September 8, 2024, around 3:20 p.m., the staff appeared visibly frustrated with management and the tasks still pending, and they openly vented their frustrations to everyone waiting in line. Their attitudes were unprofessional and unpleasant.
A customer behind me asked a female employee for recommendations on a sandwich, and she responded condescendingly, saying, "You can get whatever you want." The customer even responded with a surprised "Geez" due to her rude tone. I was given a dismissive look when I requested that my chicken sandwich not be toasted. Additionally, they were out of several types of cheese.
When it came time to pay, my card was having issues with the chip reader. Instead of manually entering the card information, I was told that it couldn’t be done. The employee then tried to contact the manager but was unsuccessful. This whole process was carried out in front of other customers, adding to the discomfort. The employee eventually asked a female colleague to contact the manager, and both employees began to complain and make the situation even more uncomfortable. To make matters worse, the male employee complained that his sandwich was getting cold, presumably because he hadn’t had a chance to eat.
The entire experience was chaotic and stressful. I left feeling so overwhelmed that hunger was no longer a concern; I needed to take a drive just to decompress. This is particularly disappointing because I have visited this Subway location multiple times before, and it has always been a positive experience. However, the service today was an absolute letdown. I will not be returning.
Atmosphere: 1
Food: 2
Service: 1
Convenient location albeit the service is a bit slow. However I have only visited once. Will be back.
Atmosphere: 4
Food: 4
Service: 4
The employee Kylan made our sandwiches and salads. He did great! Very friendly, fast service and with a smile. Great job Kylan!!
Atmosphere: 5
Food: 5
Service: 5
Subway is good as usual, but they are starting to price themselves out of the business I feel
Atmosphere: 4
Food: 4
Service: 4
wow ! Overcharged for lunch 2 kids meals and 2 round pizza and a soda $34 there was no cheese on my kids meals and 2 piece of turkey and pizzas were cold ! Staff was not professional at all ! There are other subways in town thank goodness refuse to go back to this
Atmosphere: 1
Food: 1
Service: 1
Wouldn't even answer their drive-thru and they had 0 customers smdh
I ordered the meatball mariana sandwich. Very nice Subway restaurant located on the north end of Quincy, Illinois. Nice location near the Amtrak station.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Drive thru... For what I paid for 2 sandwiches , the bread was soggy, the condiments were sloppy, it was the worst sandwich I'd had, my mom also said the same. Won't be back. The girl wiped her nose after she handed me my order. Yay!
Food: 2
Service: 4
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Fast and delicious!
The speaker didn't work for drive up very will but the staff was great.Great BMT.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Ultimate B M T
24 th street is my favorite subway.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Oatmeal Raisin, Roast Beef
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