This location was my favorite, but lately, the quality has fallen short. In the past 2 weeks, I've taken my drink back 4 times. It feels as though they are simply throwing anything in a cup. It's time for me to explore other options.
G Money
drive through coffee
Atmosphere: 5
Food: 5
Service: 5
Brooke Duhem
Coffee is sooooo good at DD and their shakes are delicious.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Oreo Cookies N' Cream
Tamara Tyson
A little slow making online orders otherwise ok.
Atmosphere: 3
Food: 3
Service: 3
Rosalia Lugo
Went to take my dad for some ice cream at 8:20pm and when we walked up to the door they were locked. We checked the time on the door and they’re supposed to close at 10pm. We checked Google and it said they’re supposed to be closed at 10pm.
Their drive-thru was also closed. Please update your hours if you’re not going to close earlier than what is posted on the door.
Frances marky
I placed an order in person for an ice cream cake. My son doesn’t like cake so I wanted to surprise him with a Mario themed ice cream cake for his 5th birthday. I spoke to the owner who said everything would be fine a few days prior. So I trusted them to decorate the cake. I wanted the Mario kart race track decorated cake I received a smeared blue and green cake. Do not advertise decorated cakes if no one can do the job right. $45 cake for something my kid could have decorated. I will never return and will never recommend anyone to purchase a cake here. I am very upset I wasted my money. Also, I’d like to add that I didn’t receive the toys on top because I was told they were no longer available in the warehouse so fine I’ll put my own toys even tho I was charged for them. I just wanted the decorated cake with the raceway. Worst decorated cake ever.
Food: 1
Service: 1
Sandra jeffries
Ok i guess.they did not have my cherry juberle ice cream or walnut icecream so i got something else.
Arnita Hall Espinoza
Wow I should’ve read the reviews before putting a cake order in. We were in town from Fort Bragg North Carolina visiting family. Our daughters 1st birthday was July 6th. I put an order in for a nice birthday cake on the Fourth of July. I stopped by to pick up the cake on the 5th at 4:00 pm to only be told “oh our cake lady is on vacation so we didn’t get the order” ?. I was utterly confused on why they didn’t call us in advance to tell us this. They then tried to offer a cake out of the fridge. When I asked if I could get writing on it, they said they couldn’t but would give us 3 dollars off. I was so disappointed because it was a custom cake. We were able to get a refund (even though my husband said that they didn’t offer it at first. It was only offered when I walked in). Very happy that I went to pick up the cake before her birthday, otherwise we would have been utterly disappointed. Thank god Mariano’s was able to whip one up for us with custom writing on it. They had one cake lady working and she literally stopped everything to get it down. Great customer service on Marion’s end. If I could give this store no stars I would. They may be good for a cup of mediocre coffee, but nothing else.
Customer service sucked! They didn’t have any spoons… we ordered ice cream … how do you run out of spoons—- there’s a dollar general right down the street why not go get some spoons….
Jasmin Eskew (Jay)
September 4th I arrived at 9:50pm. The girl turned off the lights and just stared at me through the window. It's so sad people don't care about other peoples time or gas wasted to get there. Shout out to dairy queen on Lincoln highway in Matteson. They work right up until 10 o clock the community you serve thanks you. Baskin Robins never again!
Jacquelyn Bronson
WORST location for dunkin or Baskin Robbins. Locked the doors over two hours before their closing time and extremely rude when you even try to order. Don't even waste your money coming here, it will be better spent driving to another one. Both of these employees are some of the rudest people I've ever encountered even after working in restaurants myself for years.
Antoinette Sullivan
I just went to this location and they gave me the wrong donuts after taking my money in the drive thru. I asked for my money back and the guy says no refund. How is that and I am waiting for the rest of my order and I didn't even leave the window. Then he says I have to come back tomorrow for my refund because the manager is not here. I will never go back to this location. They need to shut down. I am reporting them to the better business bureau and the corporate office.
Michelle
Blast machine has been down for 2 weeks or to lazy to make them
This location was my favorite, but lately, the quality has fallen short. In the past 2 weeks, I've taken my drink back 4 times. It feels as though they are simply throwing anything in a cup. It's time for me to explore other options.
drive through coffee
Atmosphere: 5
Food: 5
Service: 5
Coffee is sooooo good at DD and their shakes are delicious.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Oreo Cookies N' Cream
A little slow making online orders otherwise ok.
Atmosphere: 3
Food: 3
Service: 3
Went to take my dad for some ice cream at 8:20pm and when we walked up to the door they were locked. We checked the time on the door and they’re supposed to close at 10pm. We checked Google and it said they’re supposed to be closed at 10pm.
Their drive-thru was also closed. Please update your hours if you’re not going to close earlier than what is posted on the door.
I placed an order in person for an ice cream cake. My son doesn’t like cake so I wanted to surprise him with a Mario themed ice cream cake for his 5th birthday. I spoke to the owner who said everything would be fine a few days prior. So I trusted them to decorate the cake. I wanted the Mario kart race track decorated cake I received a smeared blue and green cake. Do not advertise decorated cakes if no one can do the job right. $45 cake for something my kid could have decorated. I will never return and will never recommend anyone to purchase a cake here. I am very upset I wasted my money. Also, I’d like to add that I didn’t receive the toys on top because I was told they were no longer available in the warehouse so fine I’ll put my own toys even tho I was charged for them. I just wanted the decorated cake with the raceway. Worst decorated cake ever.
Food: 1
Service: 1
Ok i guess.they did not have my cherry juberle ice cream or walnut icecream so i got something else.
Wow I should’ve read the reviews before putting a cake order in. We were in town from Fort Bragg North Carolina visiting family. Our daughters 1st birthday was July 6th. I put an order in for a nice birthday cake on the Fourth of July. I stopped by to pick up the cake on the 5th at 4:00 pm to only be told “oh our cake lady is on vacation so we didn’t get the order” ?. I was utterly confused on why they didn’t call us in advance to tell us this. They then tried to offer a cake out of the fridge. When I asked if I could get writing on it, they said they couldn’t but would give us 3 dollars off. I was so disappointed because it was a custom cake. We were able to get a refund (even though my husband said that they didn’t offer it at first. It was only offered when I walked in). Very happy that I went to pick up the cake before her birthday, otherwise we would have been utterly disappointed. Thank god Mariano’s was able to whip one up for us with custom writing on it. They had one cake lady working and she literally stopped everything to get it down. Great customer service on Marion’s end. If I could give this store no stars I would. They may be good for a cup of mediocre coffee, but nothing else.
Man was rude in drive thru daughter indecisive 😒
Man was rude in drive thru daughter indecisive ?
Restaurantji Recommends
Customer service sucked! They didn’t have any spoons… we ordered ice cream … how do you run out of spoons—- there’s a dollar general right down the street why not go get some spoons….
September 4th I arrived at 9:50pm. The girl turned off the lights and just stared at me through the window. It's so sad people don't care about other peoples time or gas wasted to get there. Shout out to dairy queen on Lincoln highway in Matteson. They work right up until 10 o clock the community you serve thanks you. Baskin Robins never again!
WORST location for dunkin or Baskin Robbins. Locked the doors over two hours before their closing time and extremely rude when you even try to order. Don't even waste your money coming here, it will be better spent driving to another one. Both of these employees are some of the rudest people I've ever encountered even after working in restaurants myself for years.
I just went to this location and they gave me the wrong donuts after taking my money in the drive thru. I asked for my money back and the guy says no refund. How is that and I am waiting for the rest of my order and I didn't even leave the window. Then he says I have to come back tomorrow for my refund because the manager is not here. I will never go back to this location. They need to shut down. I am reporting them to the better business bureau and the corporate office.
Blast machine has been down for 2 weeks or to lazy to make them
Loading...