They literally have nothing that i ordered in this location, do they work in there 8 hours before you close and you are already out of everything like wtf - no Boston kreme, no chocolate glazed and out of all things no glazed donuts, gave me one of the 2 sugar donut i ordered so they basically just gave me what they have and it’s nothing I liked lol smdh wasted money again, this was an Uber eats order.
Food: 1
Duller
They used to be decent enough, actually getting the drinks you ordered right, giving you what you paid for etc. But recently they've severely dropped in quality. They will over half of the time get your drink completely wrong and make it taste awful. They will also constantly forget to put any food items ordered in the bag. Don't recommend.
Atmosphere: 4
Food: 2
Service: 2
Jaycee Cakey
Just had the most unreal experience. Only been here twice. Both times the line took incredibly long with only minimal cars. This time, I got the privilege of watching the train wreck through the window as I had to sit there for an additional 15 minutes (sat in the line for a total of 25 mins, ordering was quick, the wait time was after ordering). Could not get the drinks right (1 decaf coffee and 1 Smores drink), had to wait for the coffee to be brewed. Watched as they ran around not really preparing anything really. They would pick up cups and such without actually doing anything (notably fingers in cups every single time and they touched so many). Liquid and ice cubes dripping off the counter. Gave me a s’mores drink was not a s’mores drink, just a black iced coffee. Didn’t know anything about a s’mores drink. If they didn’t have it just say so that would have been fine. Couldn’t accept the black coffee instead (although I thought about it to get this whole thing over with). Asked for a frozen hot chocolate, they gave me half of one in a large cup. Was surreal watching them honestly.
Atmosphere: 2
Food: 2
Service: 1
Laura C
Extremely slow drive through.
Brooke S
Person taking order was in training and left alone. They had to go back and ask questions on several things we ordered. Then, when they brought our order, we had to remind them of a few things that were missing. Hash browns were cold. And we also received the incorrect bagel.
Atmosphere: 4
Food: 3
Service: 1
Liz Losoya
Is it normal to lock the lobby doors during business hours just because there's a rush??? When doing mobile orders, it tells us to go inside.
Atmosphere: 1
Food: 4
Service: 1
y flowers
Ver good service
Atmosphere: 5
Food: 5
Service: 5
Alex Daly
50% chance they get your order wrong.
Atmosphere: 3
Food: 3
Service: 2
Natalia Kucharczyk
I was waiting in line in the drive through but it was relatively long so to save time I went in thinking it’d be faster since there was no line in there. Boy was I wrong. The associates did everything in their power to avoid me even after making eye contact me with. It wasn’t until I finally asked if they just took drive through orders. The guy said no then went back & forth between finishing his order & taking mine. He said I still had to wait four minutes. The whole time I waited a fly kept trying to bite me too! I finally got it & it was great tasting! But omg
Food: 3
Service: 1
Melinda Yerk
This Location is absolutely Horrible. They make my drink wrong every single time (I always order extra sugar.. they never put the extra sugar in I always have to ask twice for it and they roll their eyes and get mad) the last time I was there (This will be my last time) the worker handed me my drink and the lid wasn't on all the way. The drink fell out of my hand and busted everywhere all over me, and they refused to make me a new drink unless I paid for it again. I asked to please speak to a manager and there wasnt one there atall to talk to. The workers are very rude at this location. I'll never go back.
The staff was super nice and professional, however there was only 2 of them working the front causing long wait times. I try to avoid this place due to the long wait times especially in the mornings before work.
This place is absolutely TERRIBLE. The 16 year olds making your $5 drink don’t care whatsoever. Save your money.
Edit: It’s incredible, 3 years later and this place is still awful!
Atmosphere: 1
Food: 1
Service: 1
Rickyboy707
Always a good cup of coffee.
Atmosphere: 4
Food: 5
Service: 4
Keri ellefson
It was literally so cold in there you could see your breath and it’s 75° outside! It was so busy that it was pure chaos behind the counter I placed a mobile order 5+ mins ahead for 1 iced latte and the guy that walked in 5 mins after I had been there waiting ordered at the counter and got his 2 drinks before I got mine the lady had to ask me twice what I was waiting for and she made it wrong it was not sweetened at all, will not be going back to this dunkin
Atmosphere: 1
Food: 2
Service: 1
Dee Reid
They have got 2do better with pastry freshness. I've been advised several times by DD employees that they discard or are "suppose" to discard all bakery items if not sold the same day. On this day, 6/11/24, not so much based on my previous experiences with DD freshness. Moreover, a big plus wood be to turn down the AC or off when it's only 65°degrees in greater Chicago. The AC had to be at least on 60° as it was like walking into a meat freezer in there. Wait until it gets 2b 90°degrees plus for the frigid ❄️ ?AC temp they had going...
They literally have nothing that i ordered in this location, do they work in there 8 hours before you close and you are already out of everything like wtf - no Boston kreme, no chocolate glazed and out of all things no glazed donuts, gave me one of the 2 sugar donut i ordered so they basically just gave me what they have and it’s nothing I liked lol smdh wasted money again, this was an Uber eats order.
Food: 1
They used to be decent enough, actually getting the drinks you ordered right, giving you what you paid for etc. But recently they've severely dropped in quality. They will over half of the time get your drink completely wrong and make it taste awful. They will also constantly forget to put any food items ordered in the bag. Don't recommend.
Atmosphere: 4
Food: 2
Service: 2
Just had the most unreal experience. Only been here twice. Both times the line took incredibly long with only minimal cars. This time, I got the privilege of watching the train wreck through the window as I had to sit there for an additional 15 minutes (sat in the line for a total of 25 mins, ordering was quick, the wait time was after ordering). Could not get the drinks right (1 decaf coffee and 1 Smores drink), had to wait for the coffee to be brewed. Watched as they ran around not really preparing anything really. They would pick up cups and such without actually doing anything (notably fingers in cups every single time and they touched so many). Liquid and ice cubes dripping off the counter. Gave me a s’mores drink was not a s’mores drink, just a black iced coffee. Didn’t know anything about a s’mores drink. If they didn’t have it just say so that would have been fine. Couldn’t accept the black coffee instead (although I thought about it to get this whole thing over with). Asked for a frozen hot chocolate, they gave me half of one in a large cup. Was surreal watching them honestly.
Atmosphere: 2
Food: 2
Service: 1
Extremely slow drive through.
Person taking order was in training and left alone. They had to go back and ask questions on several things we ordered. Then, when they brought our order, we had to remind them of a few things that were missing. Hash browns were cold. And we also received the incorrect bagel.
Atmosphere: 4
Food: 3
Service: 1
Is it normal to lock the lobby doors during business hours just because there's a rush??? When doing mobile orders, it tells us to go inside.
Atmosphere: 1
Food: 4
Service: 1
Ver good service
Atmosphere: 5
Food: 5
Service: 5
50% chance they get your order wrong.
Atmosphere: 3
Food: 3
Service: 2
I was waiting in line in the drive through but it was relatively long so to save time I went in thinking it’d be faster since there was no line in there. Boy was I wrong. The associates did everything in their power to avoid me even after making eye contact me with. It wasn’t until I finally asked if they just took drive through orders. The guy said no then went back & forth between finishing his order & taking mine. He said I still had to wait four minutes. The whole time I waited a fly kept trying to bite me too! I finally got it & it was great tasting! But omg
Food: 3
Service: 1
This Location is absolutely Horrible. They make my drink wrong every single time (I always order extra sugar.. they never put the extra sugar in I always have to ask twice for it and they roll their eyes and get mad) the last time I was there (This will be my last time) the worker handed me my drink and the lid wasn't on all the way. The drink fell out of my hand and busted everywhere all over me, and they refused to make me a new drink unless I paid for it again. I asked to please speak to a manager and there wasnt one there atall to talk to. The workers are very rude at this location. I'll never go back.
Restaurantji Recommends
The staff was super nice and professional, however there was only 2 of them working the front causing long wait times. I try to avoid this place due to the long wait times especially in the mornings before work.
Food: 5
Service: 5
Recommended dishes: Munchkins Donut Hole Treats, Iced Latte
This place is absolutely TERRIBLE. The 16 year olds making your $5 drink don’t care whatsoever. Save your money.
Edit: It’s incredible, 3 years later and this place is still awful!
Atmosphere: 1
Food: 1
Service: 1
Always a good cup of coffee.
Atmosphere: 4
Food: 5
Service: 4
It was literally so cold in there you could see your breath and it’s 75° outside! It was so busy that it was pure chaos behind the counter I placed a mobile order 5+ mins ahead for 1 iced latte and the guy that walked in 5 mins after I had been there waiting ordered at the counter and got his 2 drinks before I got mine the lady had to ask me twice what I was waiting for and she made it wrong it was not sweetened at all, will not be going back to this dunkin
Atmosphere: 1
Food: 2
Service: 1
They have got 2do better with pastry freshness. I've been advised several times by DD employees that they discard or are "suppose" to discard all bakery items if not sold the same day. On this day, 6/11/24, not so much based on my previous experiences with DD freshness. Moreover, a big plus wood be to turn down the AC or off when it's only 65°degrees in greater Chicago. The AC had to be at least on 60° as it was like walking into a meat freezer in there. Wait until it gets 2b 90°degrees plus for the frigid ❄️ ?AC temp they had going...
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Dunkin' Coconut Refreshers, Hazelnut Iced Coffee, Iced Latte
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