Jimmy John's
370 IL-38, Rochelle
(815) 561-2100
Recent Reviews
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Seems like the speed has gone downhill recently. Food quality and staff friendly has been steady. The facility also seems to be nice and clean. Wish the rewards program was more accessible. Seems like I always order the wrong thing and can’t redeem my free drink cookie or sandwich. Most of the workers are just as confused when it won’t accept the reward.
Atmosphere: 4
Food: 4
Service: 3
My sandwiches and wraps are always on point. I've seen the employees working shorthanded a couple times and they were always courteous and working fast. I'm guessing these guys get a lot of grief from impatient customers but if you actually go in and see how hard they work you would appreciate it.
Atmosphere: 5
Food: 5
Service: 5
Ordered food for delivery. It came within about 15 minutes. Only problem is I was missing part of my order. Called the store and they said they would get it out to me. It took them 50 minutes and 2 additional phone calls to bring me a cookie.
Atmosphere: 1
Food: 5
Service: 1
Slowest jimmy John's ever
Atmosphere: 2
Food: 2
Service: 2
Every time I place a door dash order thru this Jimmy John’s they call me two seconds later saying they don’t have a driver and they can’t refund my money I need to figure that out with DoorDash. HUH and it’s always a dumb blonde on the phone talking like this “I’m not suuurrre, you’ll have to contact doordaaash we don’t have a driverrrr” like why u talking like that
Service: 1
Rude, selfish employees no customer service
Atmosphere: 1
Food: 1
Service: 1
Tried to order oil and vinegar on a sandwich as it is listed as a “freebie” on their menu but was told that I “can’t get oil and vinegar on a slim because then you’d be getting a regular sandwich for slim price.” Make it make sense. It’s free. Not sure how me ordering light oil and vinegar increases the value of the sandwich so much that I’m trying to pull a fast one on Jimmy John’s to get an expensive sandwich for cheap. Insane. Half the time they put extra crap on the slim anyways by mistake. Disappointed with customer service.
Food: 3
Service: 1
workers were very patient when I couldn't decide. they were very nice. food was really good
Atmosphere: 5
Food: 5
Service: 5
Great sandwich, great wrap with lots of chicken, great service, got my food fast. Order was correct. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Service was slow and not friendly. Wheat bread was stale and hard. Sandwich was not correct and the requested condiments not included in the bag. This is the second poor experience at this location and needless to say, it’ll be my last.
Restaurantji Recommends
Horrible! Ordered a delivery and it literally never came. But they had no problem taking my money.
We ordered 2 sandwiches, one was a wrap. No other cars were in the drive through at the time. Cashier said it’d be out in a minute after I had paid, we sat in the drive through from 2:51-3:10pm. I ended up tapping the window asking for a refund after waiting so long and not being told any reason why or what was going on. I don’t usually leave reviews but this was UNREAL. 20 mins of a wait and I left with no food.. “Freaky Fast” where? ??♀️
dont answer phone. doubles your meal fraud!
Atmosphere: 1
Food: 1
Service: 1
Rude customer service! Will never go back to this location. ZERO stars! Blonde boy with curly hair should not work there and has NO customer service skills of any kind-I filed a complaint already Terrible experience from beginning to end —from placing the order at the drive thru window to getting to the window to ask questions. DO NOT GO HERE!
It's Jimmy John's.
Atmosphere: 3
Food: 3
Service: 3
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