Refused to replace food that they shorted me on a $65 bill and refused to give franchise owners number for a formal complaint. Will never go to this location again.
Daniel Keller
I paid for a small drink never got it. I got ignored for 10 minutes as well. Never thought this would happen.I’m probably never going here again.
Natalie E
The manager can’t be bothered to fix their mistakes
Ron Brucki
They apparently gave me someone else’s order which I didn’t discover until I got home. I’ve tried to call more than 6 times they don’t answer their phone! The procedure for filing a complaint is not very user friendly I tried multiple times, I don’t think it ever went through. I also find their online system to be very hard to navigate.
Josh Mosher
Almost every food item has been swapped out with cheaper products. Chicken Nuggets are now a textural nightmare. Most foods are now unseasoned. Let alone fries that are almost the cost of a big Mac. McDonald's is sinking fast and it's their own fault.
Cash The Realest
When you first walk in you get hit with this smell. 10 employees standing around, nobody actually working. Filthy drink area, ketchup everywhere, and empty. Seems that nobody actually manages this place.
Elicia Martinez
Worst ordering experience today, will never go to that McDonald in town!! Place my drive thru order checked the bag,to make sure it was correct got home opened bag up sandwich was wrong even with the tag on sandwich was stuck on box! It was still wrong on their behalf!!!..Take it back to hopefully have my meal made the right way, you ate some of the fries and ur drink was drank out a the can’t replace it only the sandwich!!! If my damn order was checked and made correctly the first time I would have never left with my meal! Then I proceeded to tell the kid my order he asked me what’s comes on a deluxe quarter pounder! That blew I I left with no food! Went to purchase my meal at the out of town McDonald!
courtney quilhot
Literally the worst McDonald’s of all time. Never open and incompetent uneducated people who are rude and lazy. Not deserving of a job and should be making the minimum salary and not a penny more.
Atmosphere: 1
Food: 1
Service: 1
Bruce Poulter
Long, wait, wrong food, leaking glass, rude server…. This McDonald’s has it all
I have got to find a better place to stop when I am on the road.
I grew up in Rochelle and was headed back for Thanksgiving. My mother is in an assisted living facility and didn't want to do anything fancy for food. She said that she missed McDonald's though. I called the day before to see if they would be open. They said they would be open until 2pm. I arrived at 1pm. I was halfway done ordering on the kiosk when the manager informed me that they were closed. I mentioned that I had called to check in advance and he said that the employees were there until 2, it was only open to customers until 1. Why would I call to see how long the employees had to work? I was there at just around 1. There were still a line of cars in the drive through. The manager gave a sarcastic "Happy Thanksgiving" as we walked out of the restaurant.
Atmosphere: 1
Food: 1
Service: 1
Jordan Abbott
1 sauce for a 10 piece nugget and saying I’ll be charged for a second? Ya I won’t go back to this McDonald’s
Atmosphere: 1
Food: 3
Service: 1
Javier Ortiz
Very good service, the boys are very good at speaking Spanish and
Atmosphere: 5
Food: 5
Service: 5
Christopher Mullins
FLIES. Many many flies.
Atmosphere: 1
Food: 1
Service: 2
Ann Butz
They need to learn to get orders right? And I need 2 sir people. With less than 10 minutes, it should not take 40 minutes after placing a mobile order. To get to you
Refused to replace food that they shorted me on a $65 bill and refused to give franchise owners number for a formal complaint. Will never go to this location again.
I paid for a small drink never got it. I got ignored for 10 minutes as well. Never thought this would happen.I’m probably never going here again.
The manager can’t be bothered to fix their mistakes
They apparently gave me someone else’s order which I didn’t discover until I got home. I’ve tried to call more than 6 times they don’t answer their phone! The procedure for filing a complaint is not very user friendly I tried multiple times, I don’t think it ever went through. I also find their online system to be very hard to navigate.
Almost every food item has been swapped out with cheaper products. Chicken Nuggets are now a textural nightmare. Most foods are now unseasoned. Let alone fries that are almost the cost of a big Mac. McDonald's is sinking fast and it's their own fault.
When you first walk in you get hit with this smell. 10 employees standing around, nobody actually working. Filthy drink area, ketchup everywhere, and empty. Seems that nobody actually manages this place.
Worst ordering experience today, will never go to that McDonald in town!! Place my drive thru order checked the bag,to make sure it was correct got home opened bag up sandwich was wrong even with the tag on sandwich was stuck on box! It was still wrong on their behalf!!!..Take it back to hopefully have my meal made the right way, you ate some of the fries and ur drink was drank out a the can’t replace it only the sandwich!!! If my damn order was checked and made correctly the first time I would have never left with my meal! Then I proceeded to tell the kid my order he asked me what’s comes on a deluxe quarter pounder! That blew I I left with no food! Went to purchase my meal at the out of town McDonald!
Literally the worst McDonald’s of all time. Never open and incompetent uneducated people who are rude and lazy. Not deserving of a job and should be making the minimum salary and not a penny more.
Atmosphere: 1
Food: 1
Service: 1
Long, wait, wrong food, leaking glass, rude server…. This McDonald’s has it all
I have got to find a better place to stop when I am on the road.
Atmosphere: 3
Food: 1
Service: 1
Great food and grand service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Crispy Chicken Sandwich
Restaurantji Recommends
I grew up in Rochelle and was headed back for Thanksgiving. My mother is in an assisted living facility and didn't want to do anything fancy for food. She said that she missed McDonald's though. I called the day before to see if they would be open. They said they would be open until 2pm. I arrived at 1pm. I was halfway done ordering on the kiosk when the manager informed me that they were closed. I mentioned that I had called to check in advance and he said that the employees were there until 2, it was only open to customers until 1. Why would I call to see how long the employees had to work? I was there at just around 1. There were still a line of cars in the drive through. The manager gave a sarcastic "Happy Thanksgiving" as we walked out of the restaurant.
Atmosphere: 1
Food: 1
Service: 1
1 sauce for a 10 piece nugget and saying I’ll be charged for a second? Ya I won’t go back to this McDonald’s
Atmosphere: 1
Food: 3
Service: 1
Very good service, the boys are very good at speaking Spanish and
Atmosphere: 5
Food: 5
Service: 5
FLIES. Many many flies.
Atmosphere: 1
Food: 1
Service: 2
They need to learn to get orders right?
And I need 2 sir people.
With less than 10 minutes, it should not take 40 minutes after placing a mobile order. To get to you
Atmosphere: 1
Food: 2
Service: 1
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