Buns on our burgers seemed day old. A lady, obviously an employee, came in front door and went in behind counter. Leaving her kid to run around. Our experience wasn't the best.
Troy Layne
Super fast service and nice staff here. Got our orders correct and all was well.
Amie Thomas
Forgot most my order. Then get told I can be put in the "books" for a meal. No confirmation or email. No refund. So glad I spent all that money to not get dinner.
Al Geesey
Love their burgers
Tracy Johnson
The staff at the Rock Falls place is so nice and always ready to serve!
Kid-friendliness: Nothing for them to really do inside the play place. That was kind of disappointing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Gateau, Onion Rings
Maxine Avenue
I hated this place! I did drive thru and guess what was in my bag, a cockroach! Never going back.
Atmosphere: 1
Food: 1
Service: 1
Janan Van Drew
Excellent burger as always. Very friendly staff and restaurant was really clean!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Audi McGee
There is only ONE manager, works nights, is a male with a beard, that gets our orders correct ALL the time. The other shift managers can't seem to get their employees to ever get our order correctly. We, my husband and I do not like Pickles on our burgers. Everytime we tell these servers NO PICKLES we get Pickles. We would give 5 stars if not for Pickles on our burgers all the time except for the night manger.
Wheelchair accessibility: Parking is available for people with disabilities
The staff here are great. Always polite to me and they make an effort to know who you are. The food is substantially better than the other fast food joints in town....all of them. No app needed because Burger King sends out coupons on a regular basis with great deals. However if you feel like using an app they do have one. The bathroom is clean as is the dining area. I am a big fan right now and I am sure this good trend will continue. Thank you Rock Falls BK!
Kid-friendliness: Nice play area for younger children. Clean.
***editing to give credit where it is due*** / Upgraded from 1 to 2 stars 8/20/24. I had a burger tonight that was so good... probably the best burger I've had all year. Onion rings were so hot and fresh. Very good experience all around after ordering from the app.
Atmosphere: 2
Food: 5
Service: 2
brady millet
Very friendly staff and a very clean interior. Great place to stop for a little and get some food
Atmosphere: 5
Food: 5
Service: 5
Avori Pashon
Disgusting! Rude staff, dirty lobby, and bad attitudes. I wouldn’t be surprised if they went out of business by this time next year. Eat anywhere else, because you’ll find better service and food
Atmosphere: 1
Service: 1
Yezamin Bugarin
I wouldn’t rate this place not even 1 star I purchased a Whopper when I was about to take a bite of my burger I realized there was MOLD!! I’m 9 months pregnant and thankfully I realized before taking a bite of my burger. I will not be buying food from this place ever again!! When I arrived the cook asked me to show him what was wrong with the burger very aggressive then left saying he was going to make me a new one which I did not agree to I asked for a refund and the manager was not polite at all didn’t apologize for the inconvience. The cook almost threw the burger at my face wanting me to leave when I had already asked for a refund. Do not eat from this place thankfully I realized before taking a bite!
Charles Thompson
The whopper is still King! I like mustard on mine.
Buns on our burgers seemed day old. A lady, obviously an employee, came in front door and went in behind counter. Leaving her kid to run around. Our experience wasn't the best.
Super fast service and nice staff here. Got our orders correct and all was well.
Forgot most my order. Then get told I can be put in the "books" for a meal. No confirmation or email. No refund. So glad I spent all that money to not get dinner.
Love their burgers
The staff at the Rock Falls place is so nice and always ready to serve!
Kid-friendliness: Nothing for them to really do inside the play place. That was kind of disappointing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Gateau, Onion Rings
I hated this place! I did drive thru and guess what was in my bag, a cockroach! Never going back.
Atmosphere: 1
Food: 1
Service: 1
Excellent burger as always. Very friendly staff and restaurant was really clean!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
There is only ONE manager, works nights, is a male with a beard, that gets our orders correct ALL the time. The other shift managers can't seem to get their employees to ever get our order correctly. We, my husband and I do not like Pickles on our burgers. Everytime we tell these servers NO PICKLES we get Pickles. We would give 5 stars if not for Pickles on our burgers all the time except for the night manger.
Wheelchair accessibility: Parking is available for people with disabilities
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Chicken Fries, Hershey's Sundae Pie, Cheeseburger, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, French Fries
Food was nice and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Patty
The staff here are great. Always polite to me and they make an effort to know who you are. The food is substantially better than the other fast food joints in town....all of them. No app needed because Burger King sends out coupons on a regular basis with great deals. However if you feel like using an app they do have one. The bathroom is clean as is the dining area. I am a big fan right now and I am sure this good trend will continue. Thank you Rock Falls BK!
Kid-friendliness: Nice play area for younger children. Clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Patty
Restaurantji Recommends
***editing to give credit where it is due***
/
Upgraded from 1 to 2 stars 8/20/24. I had a burger tonight that was so good... probably the best burger I've had all year. Onion rings were so hot and fresh. Very good experience all around after ordering from the app.
Atmosphere: 2
Food: 5
Service: 2
Very friendly staff and a very clean interior. Great place to stop for a little and get some food
Atmosphere: 5
Food: 5
Service: 5
Disgusting! Rude staff, dirty lobby, and bad attitudes. I wouldn’t be surprised if they went out of business by this time next year. Eat anywhere else, because you’ll find better service and food
Atmosphere: 1
Service: 1
I wouldn’t rate this place not even 1 star I purchased a Whopper when I was about to take a bite of my burger I realized there was MOLD!! I’m 9 months pregnant and thankfully I realized before taking a bite of my burger. I will not be buying food from this place ever again!! When I arrived the cook asked me to show him what was wrong with the burger very aggressive then left saying he was going to make me a new one which I did not agree to I asked for a refund and the manager was not polite at all didn’t apologize for the inconvience. The cook almost threw the burger at my face wanting me to leave when I had already asked for a refund. Do not eat from this place thankfully I realized before taking a bite!
The whopper is still King! I like mustard on mine.
Atmosphere: 5
Service: 5
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