Manager on shift didn’t want to disclose her name after having an attitude about me picking up a happy meal toy they forgot. Not a big deal about the toy, but the instant attitude over something so simple blows my mind. This location lacks customer service.
Atmosphere: 1
Service: 1
IThoughtof Googleplexfirst
In a bad neighborhood, this is a very clean mcdonald's and very amazing people.That work there they're very friendly and very kind. After a workout, I sometimes crave mcdonald's and this is my go to comfort food.
Atmosphere: 4
Food: 3
Service: 5
Melissa Puleo
Young whute girl working the headset and handing the door out at the second window has a nasty attitude. You can hear it in the speaker and when you pull up she looks like she’s ready to murder the world. No words spoken just a glare and frown. The fries aren’t cooked all the way. I got two number 7’s (10 piece meals) one box has 7 nuggets the other box has 8. No sauce, no napkins. Won’t be back. Every time I visit this location in Rockton,IL there’s a rude worker or cold food
Atmosphere: 1
Food: 2
Service: 1
Grant Roush
The receipt showed my order correct the food however was not, didn’t notice until was home, I guess I should unwrap everything and check it every time. money wasted on food yet again very disappointing
Trisha R
Slowest McDonald's in town
Atmosphere: 2
Food: 2
Service: 1
Ilona Huizar
Went after the Rockton Parade. Drive thru was busy and the inside started to pick up. Another customer was asking for ketchup and got yelled at by one of the employees for asking and insisting it was in the bag. Just kept yelling and the customer. The ketchup by the pop machine were empty as well.
Atmosphere: 1
Food: 4
Service: 1
Kaley Wollslair
Like the lady before me, my fiancé went to pick up the food we ordered and he waited 40 MINUTES before he went inside (mean while on the app it says it was picked up and told me to enjoy my IMAGINARY FOOD THAT HE INFACT DID NOT GET) where he waited even longer because no one would talk to any of them (at this point there were at least 3 of them standing there waiting for someone to talk to them) finally he got to talk to someone and they said we’re going to “make it” he then got the food and left which they actually forgot a burger but I told him to forget it since it was already a pain to get anyone to say anything before. we live 5 minutes from there and when he got home the food was literally ice cold like the other lady said. I get that it’s fast food and it gets busy when everyone has the same idea to eat there, but that just was absolutely RIDICULOUS. This McDonald’s was actually my favorite one because every time I went the food was good but my past couple experiences with them has been bad.. I have no idea what changed but the higher ups need to do something there is most definitely something wrong!
Atmosphere: 1
Food: 1
Service: 1
Lillian Custardo
Horrible service. My boyfriend placed a mobile order and then drove 20 minutes to get there and then had to wait 50 minutes inside the restaurant all for one meal. When trying to get their attention they completely ignored him I had to call the restaurant to get them to finally do something. When finally got the food it was ice cold. Absolutely horrible service.
sharlene davis
The manager was rude and wouldn't tell me her name when I asked her why she put a sandwich in the bag and give it to someone when the sandwich fell out of the box . She had someone put it all back in the box and put it in the bag and gave it to.someone in the drive thru.. When confronted why she did that she walked away with an attitude and refused to tell me her name. Nasty never go there.... Thankfully this was only a door dash.
Atmosphere: 1
Food: 1
Service: 1
WI Explorer (ce)
Usually this is an excellent restaurant, friendly staff and hot food, but the past few times we've been there we've had long wait times and errors on orders.
Absolute worst McDonald’s ever. Order is always wrong, you will wait for 30 minutes for a burger, and they act like you’re an inconvenience when you show up to order. Eat anywhere else, I mean anywhere else….
Atmosphere: 1
Food: 3
Service: 1
Kevin Kind
Great location for a blood drive.
Atmosphere: 3
Food: 4
Service: 3
Shavonna Turner
Worst Mcdonalds on earth, all workers have attitudes . If you cant handle alot of people dont work fast food!
Atmosphere: 1
Food: 2
Service: 1
Jessica Lawrence
I gave them the benifit of the doubt when it took 30 minutes for a curbside order. I went inside and my ticket was still sitting untouched; I dared to try the service a second time and another 20 minute wait and they brought me a shake that was so liquified it might as well be chocolate milk. This store needs to get their shit together
Carmen Harwood
There’s just absolutely no reason anyone should have to wait 30 minutes when you order ahead online.
Manager on shift didn’t want to disclose her name after having an attitude about me picking up a happy meal toy they forgot. Not a big deal about the toy, but the instant attitude over something so simple blows my mind. This location lacks customer service.
Atmosphere: 1
Service: 1
In a bad neighborhood, this is a very clean mcdonald's and very amazing people.That work there they're very friendly and very kind. After a workout, I sometimes crave mcdonald's and this is my go to comfort food.
Atmosphere: 4
Food: 3
Service: 5
Young whute girl working the headset and handing the door out at the second window has a nasty attitude. You can hear it in the speaker and when you pull up she looks like she’s ready to murder the world. No words spoken just a glare and frown. The fries aren’t cooked all the way. I got two number 7’s (10 piece meals) one box has 7 nuggets the other box has 8. No sauce, no napkins. Won’t be back. Every time I visit this location in Rockton,IL there’s a rude worker or cold food
Atmosphere: 1
Food: 2
Service: 1
The receipt showed my order correct the food however was not, didn’t notice until was home, I guess I should unwrap everything and check it every time. money wasted on food yet again very disappointing
Slowest McDonald's in town
Atmosphere: 2
Food: 2
Service: 1
Went after the Rockton Parade. Drive thru was busy and the inside started to pick up. Another customer was asking for ketchup and got yelled at by one of the employees for asking and insisting it was in the bag. Just kept yelling and the customer. The ketchup by the pop machine were empty as well.
Atmosphere: 1
Food: 4
Service: 1
Like the lady before me, my fiancé went to pick up the food we ordered and he waited 40 MINUTES before he went inside (mean while on the app it says it was picked up and told me to enjoy my IMAGINARY FOOD THAT HE INFACT DID NOT GET) where he waited even longer because no one would talk to any of them (at this point there were at least 3 of them standing there waiting for someone to talk to them) finally he got to talk to someone and they said we’re going to “make it” he then got the food and left which they actually forgot a burger but I told him to forget it since it was already a pain to get anyone to say anything before. we live 5 minutes from there and when he got home the food was literally ice cold like the other lady said. I get that it’s fast food and it gets busy when everyone has the same idea to eat there, but that just was absolutely RIDICULOUS. This McDonald’s was actually my favorite one because every time I went the food was good but my past couple experiences with them has been bad.. I have no idea what changed but the higher ups need to do something there is most definitely something wrong!
Atmosphere: 1
Food: 1
Service: 1
Horrible service. My boyfriend placed a mobile order and then drove 20 minutes to get there and then had to wait 50 minutes inside the restaurant all for one meal. When trying to get their attention they completely ignored him I had to call the restaurant to get them to finally do something. When finally got the food it was ice cold. Absolutely horrible service.
The manager was rude and wouldn't tell me her name when I asked her why she put a sandwich in the bag and give it to someone when the sandwich fell out of the box . She had someone put it all back in the box and put it in the bag and gave it to.someone in the drive thru.. When confronted why she did that she walked away with an attitude and refused to tell me her name. Nasty never go there.... Thankfully this was only a door dash.
Atmosphere: 1
Food: 1
Service: 1
Usually this is an excellent restaurant, friendly staff and hot food, but the past few times we've been there we've had long wait times and errors on orders.
Food: 5
Service: 3
Restaurantji Recommends
Absolute worst McDonald’s ever. Order is always wrong, you will wait for 30 minutes for a burger, and they act like you’re an inconvenience when you show up to order. Eat anywhere else, I mean anywhere else….
Atmosphere: 1
Food: 3
Service: 1
Great location for a blood drive.
Atmosphere: 3
Food: 4
Service: 3
Worst Mcdonalds on earth, all workers have attitudes . If you cant handle alot of people dont work fast food!
Atmosphere: 1
Food: 2
Service: 1
I gave them the benifit of the doubt when it took 30 minutes for a curbside order. I went inside and my ticket was still sitting untouched; I dared to try the service a second time and another 20 minute wait and they brought me a shake that was so liquified it might as well be chocolate milk. This store needs to get their shit together
There’s just absolutely no reason anyone should have to wait 30 minutes when you order ahead online.
Loading...