Try to avoid this location as much as possible. Clearly the owner doesnt care. Service here is horrible.
Service: 1
Melanie Benson
Liz is the best! Always makes my order perfect
Atmosphere: 5
Food: 5
Service: 5
Melanie Cabrera
Terrible service the employees charge you extra for stuff you don’t be asking. Train employees to learn how to ask customers properly instead of overcharging. Silly behavior and a little short old Mexican lady shoved her hand infront of my face acting like she couldn’t give me my money back with her nasty attitude. Do better with your employees.
Service: 1
kevin castaneda
The past 2 times we had an unpleasant meeting with the same cashier, who obviously had a look as if he didn't want to assist us with our order. Tries to rush you and rolls his eyes when making any additions to your order. He makes a few snide comments after asking if you would like cream or sugar with your coffee, and is easily irritated after you ask questions about the menu. It's best to know what you want before you go; consider visiting the location on New Wilke Road instead.
Atmosphere: 1
Food: 4
Service: 1
Mark Ahnell
Ordered a bagel with cream cheese and the bagel tasted like chemicals. it was awful. i will never ever go back to this location.
Joustina Mikheil
short guy has horrible service
Service: 1
Kandy Kane
Went today to get a banana chocolate chip bread. The guy gave me a lemon loaf. I told him I didn’t ask for it and he said we don’t have the banana bread and refused my refund. I will be disputing this charge with my bank
Atmosphere: 1
Food: 1
Service: 1
Brianna Martinez
I wish there was a such thing as zero stars I tried to call them and I was going to ask if they had the powder munchkins and they didn’t answer.they have the worst service.lat time I was here they didn’t have powder munchkins.this was the worst Dunkin EVER.🫨
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Juarez
I had a mobile order for a latte and when I got it, it didn’t have much in the cup, it was more foam than anything, the cup felt half way full. Will definitely not return
Maria
Went through drive-through. It's the best coffee ever! And the veggie egg white bites are sooo satisfying!
If I could give no starts I definitely would. Terrible customer service used my points for hashbrowns and as I'm showing the lady the point were redeemed TODAY she told me I'm wrong and don't know what I'm talking about. I'm literally showing her my phone as she's telling me I'm wrong. Ok I'm wrong so it just says it and isn't true? Terrible customer service. Everytime I come here it's another issue.
Chris Dokliev
I purchased 2 dozen donuts and a box of Joe coffee for my employees through the drive-through. I paid and waited on the side for the order. Order was received in a nice bag,but when I got to work there was only one box of donuts.Very disappointing...I call the place,and there is no answer,very disappointed. Now I will have to go to another place, purchase more donuts ,waste my time,my employees time(second break), tomorrow I have to go get a refund.How do they manage to screw up like this. Also Dunkin donuts doesn't offer promos like before.I cannot predict the future,but this is a recipe for failure. Thanks
Atmosphere: 2
Food: 3
Service: 1
Brittany Busse
Absolutely horrible customer service. The female manager has the worst attitude I have ever met in my life and continues to criticize people or improperly, inform them of what they are being charged for, and then shows up to deliver their coffee with a laughable amount of a product that she up charges for. There is a girl that is likely high school age that is super sweet, however this unappreciative manager ruins the experience almost every time. Pic to show the amount of cold foam I paid for that was an up charge
R- G
Slow, driveways has to many pot holes, needs better management
Nia Mercado
They make the worst coffee here. Don’t waste your time coming here unless you are getting donuts or black coffee….
Try to avoid this location as much as possible. Clearly the owner doesnt care. Service here is horrible.
Service: 1
Liz is the best! Always makes my order perfect
Atmosphere: 5
Food: 5
Service: 5
Terrible service the employees charge you extra for stuff you don’t be asking. Train employees to learn how to ask customers properly instead of overcharging. Silly behavior and a little short old Mexican lady shoved her hand infront of my face acting like she couldn’t give me my money back with her nasty attitude. Do better with your employees.
Service: 1
The past 2 times we had an unpleasant meeting with the same cashier, who obviously had a look as if he didn't want to assist us with our order. Tries to rush you and rolls his eyes when making any additions to your order. He makes a few snide comments after asking if you would like cream or sugar with your coffee, and is easily irritated after you ask questions about the menu. It's best to know what you want before you go; consider visiting the location on New Wilke Road instead.
Atmosphere: 1
Food: 4
Service: 1
Ordered a bagel with cream cheese and the bagel tasted like chemicals. it was awful. i will never ever go back to this location.
short guy has horrible service
Service: 1
Went today to get a banana chocolate chip bread. The guy gave me a lemon loaf. I told him I didn’t ask for it and he said we don’t have the banana bread and refused my refund. I will be disputing this charge with my bank
Atmosphere: 1
Food: 1
Service: 1
I wish there was a such thing as zero stars I tried to call them and I was going to ask if they had the powder munchkins and they didn’t answer.they have the worst service.lat time I was here they didn’t have powder munchkins.this was the worst Dunkin EVER.🫨
Atmosphere: 1
Food: 1
Service: 1
I had a mobile order for a latte and when I got it, it didn’t have much in the cup, it was more foam than anything, the cup felt half way full. Will definitely not return
Went through drive-through. It's the best coffee ever! And the veggie egg white bites are sooo satisfying!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
If I could give no starts I definitely would. Terrible customer service used my points for hashbrowns and as I'm showing the lady the point were redeemed TODAY she told me I'm wrong and don't know what I'm talking about. I'm literally showing her my phone as she's telling me I'm wrong. Ok I'm wrong so it just says it and isn't true? Terrible customer service. Everytime I come here it's another issue.
I purchased 2 dozen donuts and a box of Joe coffee for my employees through the drive-through. I paid and waited on the side for the order. Order was received in a nice bag,but when I got to work there was only one box of donuts.Very disappointing...I call the place,and there is no answer,very disappointed.
Now I will have to go to another place, purchase more donuts ,waste my time,my employees time(second break), tomorrow I have to go get a refund.How do they manage to screw up like this.
Also Dunkin donuts doesn't offer promos like before.I cannot predict the future,but this is a recipe for failure. Thanks
Atmosphere: 2
Food: 3
Service: 1
Absolutely horrible customer service. The female manager has the worst attitude I have ever met in my life and continues to criticize people or improperly, inform them of what they are being charged for, and then shows up to deliver their coffee with a laughable amount of a product that she up charges for. There is a girl that is likely high school age that is super sweet, however this unappreciative manager ruins the experience almost every time. Pic to show the amount of cold foam I paid for that was an up charge
Slow, driveways has to many pot holes, needs better management
They make the worst coffee here. Don’t waste your time coming here unless you are getting donuts or black coffee….
Atmosphere: 1
Food: 1
Service: 1
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