Jayson was very friendly & helpful describing the different types of speciality pizzas. Took the time out & patient explained it all very well. I would definitely recommend this location. Food was amazing as well.
Atmosphere: 5
Food: 5
Service: 5
Katie Everhart
Domino’s is pretty hit or miss. The pizza usually arrives warm and on time, but sometimes the quality isn’t consistent. The app is easy to use and tracking is convenient, but customer service can be hard to reach when there’s an issue. However our pizza was delicious this time. Pizza sauce on point. Cheese very good.
Atmosphere: 5
Food: 4
Service: 5
Xon Da
Food is shit and the management sucks Whoever runs this establishment needs a wake up call. I think the lady’s name was Jodie. Very rude and disrespectful
Atmosphere: 1
Food: 1
Service: 1
Essence
Everything was fine until I paid cash and the guy continued making dough for a pizza without washing his hands after taking my cash. Why don’t employees here wear gloves anyway?
Atmosphere: 5
Service: 2
sam
Hello Dominos I have had your delivery driver Linda the past 3 times I have ordered from here if i could give her a 10 star rating I would her customer service is admirable when she’s coming to the door she says Hi Sam how have you been good to see you again we talk a few minutes then she tells me what specials are going on I hope you see this Linda you are a gem!!
Atmosphere: 5
Food: 5
Service: 5
ricky huffman
Food was good
Atmosphere: 4
Food: 4
Service: 4
Bev Radvikus
Received a pizza by delivery. It looked as if it fell. I called and first offered to give me $10 then they agreed to remake one. Second pizza was night and day. Looked great and all the toppings had proper amount on it. Wish I didn't have to go through that. Second Pizza should have been the first. Thank you for making it right.
Atmosphere: 5
Food: 3
Service: 5
Cheyenne Payton
Really good pizza & customer service is great too. Quick service even on the busier days.
Atmosphere: 5
Food: 5
Service: 5
Katina Pearson
I've ordered from this particular Domino's, several times, pretty much once a week. Today, I had a pizza deliverd and it was AWFUL, when I called with my concern, I was told that they were unable to make new pizzas for me, and they did not provide a resolution. Instead the young lady on the phone hung up on me. But it gets better, they obviously have caller ID because when I called back they did not answer. Out of curiosity I decided to see how long it would take for them to take me off of hold, I am writing this review while on hold , and its been 30 minutes, yep 30 minutes! I took a screenshot because who would believe that, I am actually shocked, but corporate needs to know how awful the "customer service" is at the Romeoville location. What an awesome way to treat (a once ) loyal customer. On Monday I am going to email and call tcorporate on this unprofessional store, and the horrible treatment that I received. There is absolutely no way that they are aware of the unprofessional ( and rude) people that are employed there. I will never patronize this particular Domino's and I advise you don't either if you don't either.Also according to the Domino's website , the "delivery insurance" that guarantees a replacement pizza or a credit. The young lady on the phone told me that they DO NOT replace pizza when this information is clearly on the website. Oh, I've been on hold for 37 minutes at this point.🙄 Good Luck if you decide to get your pizza from the Romeoville, Il store.
It is time I finally say my opinion on this location in Romeoville. There is a new manager lady working there for at least few months, and since than there is rarely good service and pizza. The estimated time turn from 20-25 minutes into 45-50 quite often. Pizza is rarely prepared right. And that lady has an attitude. Today I ordered 2 thin crust pizzas (as I always do) and they looked very dry as I was watching them coming from the oven. I said they looked dry, they must have forgotten to add the sauce. The lady said I will have to wait another 30 minutes to remake the pizza. I took the pizzas cause I am not waiting another 30 minutes, and, at home I confirmed, it did not have the sauce and along with over done thin crust it was super dry, gum hurting dry. It is indeed time for a change.
Atmosphere: 3
Food: 3
Service: 3
Sphynx Jemm
Ordered two medium pizzas on a Tuesday night. The driver who delivered the pizza was nice, no issues there. The gluten free pizza I ordered looked messed up, definitely not worth $16. All the cheese, toppings and whatever sauce was there was shifted to the side. It wasn’t cut all the way through either. Tried calling the store back to ask for a refund or a remake or see what we could do to work this out, but no one answered for roughly 5 minutes of waiting on call. I wouldn’t recommend wasting time or money with this location.
Atmosphere: 1
Food: 2
Service: 4
maria
Thank you to very good delivery lady Linda who bring food in my house for i am in wheelchair she was so very nice to me
Food: 5
Service: 5
Santiago
Terrible service because a worker treated me in a rude and dismissive manner with very little service skills, terrible customer service from that lady.
Atmosphere: 1
Food: 1
Service: 1
Todd Henderson
This dominos has gone down in the last few years. Can’t follow directions, orders are cold, delivery takes forever, delivery taken to wrong location. Thanks for affirming again why we stopped ordering from you.
Great customer service!
Jayson was very friendly & helpful describing the different types of speciality pizzas. Took the time out & patient explained it all very well. I would definitely recommend this location. Food was amazing as well.
Atmosphere: 5
Food: 5
Service: 5
Domino’s is pretty hit or miss. The pizza usually arrives warm and on time, but sometimes the quality isn’t consistent. The app is easy to use and tracking is convenient, but customer service can be hard to reach when there’s an issue. However our pizza was delicious this time. Pizza sauce on point. Cheese very good.
Atmosphere: 5
Food: 4
Service: 5
Food is shit and the management sucks
Whoever runs this establishment needs a wake up call. I think the lady’s name was Jodie. Very rude and disrespectful
Atmosphere: 1
Food: 1
Service: 1
Everything was fine until I paid cash and the guy continued making dough for a pizza without washing his hands after taking my cash. Why don’t employees here wear gloves anyway?
Atmosphere: 5
Service: 2
Hello Dominos
I have had your delivery driver Linda the past 3 times I have ordered from here if i could give her a 10 star rating I would her customer service is admirable when she’s coming to the door she says Hi Sam how have you been good to see you again we talk a few minutes then she tells me what specials are going on I hope you see this Linda you are a gem!!
Atmosphere: 5
Food: 5
Service: 5
Food was good
Atmosphere: 4
Food: 4
Service: 4
Received a pizza by delivery. It looked as if it fell. I called and first offered to give me $10 then they agreed to remake one. Second pizza was night and day. Looked great and all the toppings had proper amount on it. Wish I didn't have to go through that. Second Pizza should have been the first. Thank you for making it right.
Atmosphere: 5
Food: 3
Service: 5
Really good pizza & customer service is great too. Quick service even on the busier days.
Atmosphere: 5
Food: 5
Service: 5
I've ordered from this particular Domino's, several times, pretty much once a week. Today, I had a pizza deliverd and it was AWFUL, when I called with my concern, I was told that they were unable to make new pizzas for me, and they did not provide a resolution. Instead the young lady on the phone hung up on me. But it gets better, they obviously have caller ID because when I called back they did not answer. Out of curiosity I decided to see how long it would take for them to take me off of hold, I am writing this review while on hold , and its been 30 minutes, yep 30 minutes! I took a screenshot because who would believe that, I am actually shocked, but corporate needs to know how awful the "customer service" is at the Romeoville location.
What an awesome way to treat (a once ) loyal customer. On Monday I am going to email and call tcorporate on this unprofessional store, and the horrible treatment that I received. There is absolutely no way that they are aware of the unprofessional ( and rude) people that are employed there. I will never patronize this particular Domino's and I advise you don't either if you don't either.Also according to the Domino's website , the "delivery insurance" that guarantees a replacement pizza or a credit. The young lady on the phone told me that they DO NOT replace pizza when this information is clearly on the website. Oh, I've been on hold for 37 minutes at this point.🙄
Good Luck if you decide to get your pizza from the Romeoville, Il store.
Restaurantji Recommends
It is time I finally say my opinion on this location in Romeoville. There is a new manager lady working there for at least few months, and since than there is rarely good service and pizza. The estimated time turn from 20-25 minutes into 45-50 quite often. Pizza is rarely prepared right. And that lady has an attitude.
Today I ordered 2 thin crust pizzas (as I always do) and they looked very dry as I was watching them coming from the oven. I said they looked dry, they must have forgotten to add the sauce. The lady said I will have to wait another 30 minutes to remake the pizza. I took the pizzas cause I am not waiting another 30 minutes, and, at home I confirmed, it did not have the sauce and along with over done thin crust it was super dry, gum hurting dry.
It is indeed time for a change.
Atmosphere: 3
Food: 3
Service: 3
Ordered two medium pizzas on a Tuesday night. The driver who delivered the pizza was nice, no issues there. The gluten free pizza I ordered looked messed up, definitely not worth $16. All the cheese, toppings and whatever sauce was there was shifted to the side. It wasn’t cut all the way through either. Tried calling the store back to ask for a refund or a remake or see what we could do to work this out, but no one answered for roughly 5 minutes of waiting on call. I wouldn’t recommend wasting time or money with this location.
Atmosphere: 1
Food: 2
Service: 4
Thank you to very good delivery lady Linda who bring food in my house for i am in wheelchair she was so very nice to me
Food: 5
Service: 5
Terrible service because a worker treated me in a rude and dismissive manner with very little service skills, terrible customer service from that lady.
Atmosphere: 1
Food: 1
Service: 1
This dominos has gone down in the last few years. Can’t follow directions, orders are cold, delivery takes forever, delivery taken to wrong location. Thanks for affirming again why we stopped ordering from you.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
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