Stopped by Cold Stone on Mannheim for what I thought would be a fun little ice cream break while shopping—what I got instead was a live-action demo of how not to enjoy dessert. We walked in, were greeted by absolutely no one (unless you count blank stares and vibes that screamed “I hate it here”).
After playing a fun game of “guess where the line starts,” we were helped by an older woman whose face only lit up when she talked to another employee—so at least someone was getting good service. She asked for our order in a whisper (maybe it's part of a secret menu experience?), and when my niece picked her topping, the woman handed me the ice cream. My niece? Still standing there. Confused. Classic.
I ordered a second item and—surprise!—no mention of toppings. Apparently those are a special privilege. Another employee eventually took over, rang us up, and finally, we saw it—a smile! It was a Cold Stone miracle.
Maybe they were just having an off night... or maybe this is just the standard. Judging by other reviews, I’m guessing the latter. Guess it’s Ben & Jerry’s for us next time—at least their ice cream doesn’t come with a side of attitude.
turn key
Ignored by both employees and they tried to take another customer's order after I stood there for 5 minutes.
steven ayala
The lack of effort from the employees was mind blowing. There was one employee that stood out very sweet girl I believe her name was Sasha. She was going above and beyond to take care of the customers while the other two girls stood in the back on their phones, and when the young girl asked for help the other girl started being rude to her And making remarks in front of me, found that very unprofessional that Megha thought she could yell at her coworker like that. When I called and made the complaint with the manager, she seemed as if she did not care!
Kelly Ulreich
Ordered the layered Valentine cake.Very pleased with the quality and taste.Iwould order again .I also the ordered the chocolate covered orange peels$10.00 worth.They were delicious but close to half were not edible.Very hard peel couldn't even bite into them .I was excited to get these,you don't see them too often.The ones that were edible were very good.
John Weidner
Unfriendly, unwelcoming service that prioritizes Door Dash orders over actual customers. . More concerned about cleaning the dishes than serving ice cream. Stingy on toppings.
Zaida Santiago
Rude, over charges and not friendly! 👎👎
Pamela Piecha
We ordered milkshakes and 2 out of the 3 were wrong. We ordered a banana ice cream with strawberries and chocolate fudge. There were no strawberries and no chocolate fudge. We paid extra for the fudge. The other on was dark chocolate with strawberries. Again there were no strawberries. This is the second time this has happened. We will not try a third time.
Food: 2
Service: 2
V
Customer service was great, but I was very disappointed with the coconut 🥥 ice cream. Before you decided what ice cream to get, I suggest try it before paying and then realizing you wasted your money. Coconut tasted like vanilla/vanilla bean is not COCONUT ......it sucks, I was so excited to come here....first time and went home 🙁😔.
Atmosphere: 4
Food: 2
Service: 4
Sharon Parcell
I ordered a medium I told her chocolate chip and mint chocolate chip got too much ice cream so she took it out of the medium container and put it into the large container I thought she would still charge me for a medium but she didn't she stated when I said something you got more but that's not what I ordered the lady behind the counter wasn't a kid a teenager doesn't listen
Atmosphere: 3
Food: 3
Service: 2
S H
I ordered a medium I told her chocolate chip and mint chocolate chip got too much ice cream so she took it out of the medium container and put it into the large container I thought she would still charge me for a medium but she didn't she stated when I said something you got more but that's not what I ordered the lady behind the counter wasn't a kid a teenager doesn't listen
People who works there are mean and don’t respect other , the place is unclean, they make the ice cream on the table without a paper below the food, it’s disgusting.
Jaqueline Mendoza
rude and ugly horseface employee only made eye contact with and spoke to my husband while taking our orders and checking out. we could tell she was talking about him and it made for a very awkward and unpleasant dining experience.
Paul Brefka
Friendly staff and delicious ice cream
Christina
"Berry berry good" ice cream is to die for ?Overall, my first time there. Everyone is very friendly and attentive. Definitely will be back
Stopped by Cold Stone on Mannheim for what I thought would be a fun little ice cream break while shopping—what I got instead was a live-action demo of how not to enjoy dessert. We walked in, were greeted by absolutely no one (unless you count blank stares and vibes that screamed “I hate it here”).
After playing a fun game of “guess where the line starts,” we were helped by an older woman whose face only lit up when she talked to another employee—so at least someone was getting good service. She asked for our order in a whisper (maybe it's part of a secret menu experience?), and when my niece picked her topping, the woman handed me the ice cream. My niece? Still standing there. Confused. Classic.
I ordered a second item and—surprise!—no mention of toppings. Apparently those are a special privilege. Another employee eventually took over, rang us up, and finally, we saw it—a smile! It was a Cold Stone miracle.
Maybe they were just having an off night... or maybe this is just the standard. Judging by other reviews, I’m guessing the latter. Guess it’s Ben & Jerry’s for us next time—at least their ice cream doesn’t come with a side of attitude.
Ignored by both employees and they tried to take another customer's order after I stood there for 5 minutes.
The lack of effort from the employees was mind blowing. There was one employee that stood out very sweet girl I believe her name was Sasha. She was going above and beyond to take care of the customers while the other two girls stood in the back on their phones, and when the young girl asked for help the other girl started being rude to her And making remarks in front of me, found that very unprofessional that Megha thought she could yell at her coworker like that. When I called and made the complaint with the manager, she seemed as if she did not care!
Ordered the layered Valentine cake.Very pleased with the quality and taste.Iwould order again .I also the ordered the chocolate covered orange peels$10.00 worth.They were delicious but close to half were not edible.Very hard peel couldn't even bite into them .I was excited to get these,you don't see them too often.The ones that were edible were very good.
Unfriendly, unwelcoming service that prioritizes Door Dash orders over actual customers. . More concerned about cleaning the dishes than serving ice cream. Stingy on toppings.
Rude, over charges and not friendly! 👎👎
We ordered milkshakes and 2 out of the 3 were wrong. We ordered a banana ice cream with strawberries and chocolate fudge. There were no strawberries and no chocolate fudge. We paid extra for the fudge. The other on was dark chocolate with strawberries. Again there were no strawberries. This is the second time this has happened. We will not try a third time.
Food: 2
Service: 2
Customer service was great, but I was very disappointed with the coconut 🥥 ice cream. Before you decided what ice cream to get, I suggest try it before paying and then realizing you wasted your money. Coconut tasted like vanilla/vanilla bean is not COCONUT ......it sucks, I was so excited to come here....first time and went home 🙁😔.
Atmosphere: 4
Food: 2
Service: 4
I ordered a medium I told her chocolate chip and mint chocolate chip got too much ice cream so she took it out of the medium container and put it into the large container I thought she would still charge me for a medium but she didn't she stated when I said something you got more but that's not what I ordered the lady behind the counter wasn't a kid a teenager doesn't listen
Atmosphere: 3
Food: 3
Service: 2
I ordered a medium I told her chocolate chip and mint chocolate chip got too much ice cream so she took it out of the medium container and put it into the large container I thought she would still charge me for a medium but she didn't she stated when I said something you got more but that's not what I ordered the lady behind the counter wasn't a kid a teenager doesn't listen
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
People who works there are mean and don’t respect other , the place is unclean, they make the ice cream on the table without a paper below the food, it’s disgusting.
rude and ugly horseface employee only made eye contact with and spoke to my husband while taking our orders and checking out. we could tell she was talking about him and it made for a very awkward and unpleasant dining experience.
Friendly staff and delicious ice cream
"Berry berry good" ice cream is to die for ?Overall, my first time there. Everyone is very friendly and attentive. Definitely will be back
Got a great vanilla shake here
Loading...