Wetzel's Pretzels

Terrible staff and service! Garbage attitude

I ordered the cheese dog bite which is $8.5,but they give me just a whole baked dog which is almost $2 cheaper. And the cashier is the most impatient person I had met in my entire life. She even rolled eyes when I said you got the wrong order. What a bad food experience at the Chicago fashion outlet.

Gave us the wrong order. Ordered $8 cheese dog bites and got a $7 cheese dog. Very irresponsible employees. Please do not order here for your sanity

Pretty quick service even Dow mall was full helped me out quick

Very low quality of baking, underbaked, raw dough. The taste is bad. Please note the severe discrepancy between quality and price.

Loved their cheese dog bites, good take away option and tasty.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Cheese Dog

I asked for the dog bites and they gave me just bread ? and the guy had his headphones on so you guys should really not have your headphones on when your taking someone’s order im never coming back here again its horrible

Out of all sodas except for 2! Settled for a bottle of water and no surprise it was warm. Paid &3.10 for it. Also the girl was on her phone the whole time. I get it fast food but like for their prices come on.

Service: 1

These pretzels were not good, dry amd hard to chew. Maybe they were sitting around for 2 or 3 days... waste of 8$!

Atmosphere: 3

Food: 1

Service: 3

Delicious Pretzels and

Atmosphere: 5

Food: 5

Service: 5

Doughy pretzels, cheese dip was an extra $2 and tasted like something you'd get out of a cheap crackers and cheese dip. Auntie Anne's is objectively better.Don't even bother as a last resort when Auntie Anne's runs out of pretzels.

Mango shake is good!

Picked up something to eat while waiting to get someone from the airport. They were good

Beware!! Had terrible diarrhea and vomited up the entire pretzel after eating it today. And i'm sure it was the pretzel because that was the only thing i ate and literally came back up in chunks of pretzel. It was the downstairs location.P.S. i never ever puke- i didnt even puke one time the entire 9 months i was pregnant. So something is seriously wrong with the way they cooked their pretzel. Never ever ever going back to any wetzel pretzel ever :(

I’ve been there today on upstairs location. Pretzels were good. No problem with quality and taste. But their employees have no customer service. This had not happened the first time with me. Employee # 256 was attending us. No greetings, nothing. When I ordered pretzels bites with cheese, she is saying they had cold cheese which needs to be warmed and instead told me take jalapeño cheese. I purchased a water that too she did not give me a cold. Employees were joking and talking loudly among each other in front of customers.