Lived in this town 20 years, go to DQ occasionally. Recently it has been pretty bad. I had to make my order at the drive thru, no less than 3 times. I get to the window and had to repeat each item, not once, but twice... and she's not exactly rude, but very abrupt, and simultaneously clearly not listening. We are the ONLY car there, which in itself is odd because the line used to be out to the street every night... not anymore. So what's the rush?
This order is not complex guys. 3 blizzards, 1 sundae w/nuts. I gave over my credit card, was charged. Then I was asked to repeat my order again! (six times now?) ... and she asked for my card again. I said "didn't we do this already?", she replies "No".
Pull away, sure enough, order is wrong. Definitely not worth the hassle going back.
Next day, balencing checkbook....fantastic, there's the other DQ charge, pending.
I cringe to even try and get it corrected. God forbid I have to speak with these people again. Keep the money, is my first thought, just so I don't have to deal with it.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Blizzard
oliba avalos
Went there tonight to get a banana split which was poorly made, and the lady that took my order in the drive thur was not friendly !!
Atmosphere: 1
Food: 1
Service: 1
Misty Hopkins
Dietary restrictions: Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Sheri Pence
Bought 2 billiards , a dipped cone and a strawberry sundae. The dipped cone and the sundae had bare minimum ice cream . The cone was a medium but looked like a child made it and the sundae had a scoop of ice cream for a medium . Waited in the drive up line for 20 plus minutes and wasn’t many cars in front of mine . For the money I paid I should have received the ice cream I paid for . Very disappointing!
Recommended dishes: Blizzard
Martin Jefferies
Got the family ice cream after cheer practice
Atmosphere: 5
Food: 5
Service: 5
John Nesterowicz
Great variety of ice cream treets.All girl employees that I remember had it together on serving customers, this crew is lacking that.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hot Fudge, Blizzard
Gabrielle W
Not a fan. Food is pretty good but we went there because their menu online says they have more stuff but turns out they only serve burgers and chicken tenders. We didn't know that till after I ordered. My chicken tender sandwich didnt come with tomato which was disappointing and they didn't have pretzels (says on the online menu they do). Also they kept getting little things wrong like how we only wanted one drink she charged us for 2 after she asked and I told her we wanted one drink- then was asked what sauce we wanted (ketchup) and then was asked 3 times and I just ended up saying no. We waited a good while for only 2 meals, which was not great since it was just practically fries and tenders and it's overall expensive. Will probably be back in the summer for blizzards but probably not for hot food.
Atmosphere: 1
Food: 2
Service: 1
Hunter Maas
Your hours are not right and very confusing
Christine L
The round lake beach location has some of the nicest associates. Friendly, helpful, great food. Oh, and the best Sundaes around! And dilly bars!
Atmosphere: 5
Food: 5
Service: 5
libby cox
If I could give this dq a 0 star I would. I live down the street and Everytime I go there they put almost nothing in their buzzards. On top of that anytime you have a request it's a no from the operator in the speaker, but I can go to other ones and get exactly what I want. This past time I sent my boyfriend to get ice cream and they gave him the wrong one. I will never go to this location even though it's the closest. Thank God there's one right in fox lake that is so nice and never disappoints. As far as the round lake location, it's a waste of time and money to go there. Might as well buy ice cream from Walgreens
I recently WALKED with my mini blind dog to this location. Unfortunately, the manager refused to allow us to enter, stating "you can't bring him here." I understood! So I attempted to order through the drive-through (empty drive-through), I was again turned away, told "you need a car to place an order here." Thank you! The attitude wasn’t necessary as I understood without complaints, both commands. The attitude is the reason for this review. It was unnecessary, as I just asked you “ how can I place an order?”
EA Choice
I just watched the employee who was sipping out of her personal water bottle take off the lid and fill it with ice but didn’t use an ice scoop just dumped her bottle into the ice bin to fill it…
Jasmine Bautista
Bad workers took my order in a bad tone also giving my order wrong. Bad
Atmosphere: 1
Service: 1
ozzy barrera
Every SINGLE time I come here, rude workers with attitude.
Lived in this town 20 years, go to DQ occasionally. Recently it has been pretty bad.
I had to make my order at the drive thru, no less than 3 times. I get to the window and had to repeat each item, not once, but twice... and she's not exactly rude, but very abrupt, and simultaneously clearly not listening.
We are the ONLY car there, which in itself is odd because the line used to be out to the street every night... not anymore. So what's the rush?
This order is not complex guys. 3 blizzards, 1 sundae w/nuts. I gave over my credit card, was charged.
Then I was asked to repeat my order again! (six times now?) ... and she asked for my card again. I said "didn't we do this already?", she replies "No".
Pull away, sure enough, order is wrong. Definitely not worth the hassle going back.
Next day, balencing checkbook....fantastic, there's the other DQ charge, pending.
I cringe to even try and get it corrected. God forbid I have to speak with these people again. Keep the money, is my first thought, just so I don't have to deal with it.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Blizzard
Went there tonight to get a banana split which was poorly made, and the lady that took my order in the drive thur was not friendly !!
Atmosphere: 1
Food: 1
Service: 1
Dietary restrictions: Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Bought 2 billiards , a dipped cone and a strawberry sundae. The dipped cone and the sundae had bare minimum ice cream . The cone was a medium but looked like a child made it and the sundae had a scoop of ice cream for a medium . Waited in the drive up line for 20 plus minutes and wasn’t many cars in front of mine . For the money I paid I should have received the ice cream I paid for . Very disappointing!
Recommended dishes: Blizzard
Got the family ice cream after cheer practice
Atmosphere: 5
Food: 5
Service: 5
Great variety of ice cream treets.All girl employees that I remember had it together on serving customers, this crew is lacking that.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hot Fudge, Blizzard
Not a fan. Food is pretty good but we went there because their menu online says they have more stuff but turns out they only serve burgers and chicken tenders. We didn't know that till after I ordered. My chicken tender sandwich didnt come with tomato which was disappointing and they didn't have pretzels (says on the online menu they do). Also they kept getting little things wrong like how we only wanted one drink she charged us for 2 after she asked and I told her we wanted one drink- then was asked what sauce we wanted (ketchup) and then was asked 3 times and I just ended up saying no. We waited a good while for only 2 meals, which was not great since it was just practically fries and tenders and it's overall expensive. Will probably be back in the summer for blizzards but probably not for hot food.
Atmosphere: 1
Food: 2
Service: 1
Your hours are not right and very confusing
The round lake beach location has some of the nicest associates. Friendly, helpful, great food. Oh, and the best Sundaes around! And dilly bars!
Atmosphere: 5
Food: 5
Service: 5
If I could give this dq a 0 star I would. I live down the street and Everytime I go there they put almost nothing in their buzzards. On top of that anytime you have a request it's a no from the operator in the speaker, but I can go to other ones and get exactly what I want. This past time I sent my boyfriend to get ice cream and they gave him the wrong one. I will never go to this location even though it's the closest. Thank God there's one right in fox lake that is so nice and never disappoints. As far as the round lake location, it's a waste of time and money to go there. Might as well buy ice cream from Walgreens
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Their grilled chicken sandwich is microwaved
Atmosphere: 2
Food: 3
Service: 1
I recently WALKED with my mini blind dog to this location. Unfortunately, the manager refused to allow us to enter, stating "you can't bring him here." I understood! So I attempted to order through the drive-through (empty drive-through), I was again turned away, told "you need a car to place an order here." Thank you!
The attitude wasn’t necessary as I understood without complaints, both commands. The attitude is the reason for this review. It was unnecessary, as I just asked you “ how can I place an order?”
I just watched the employee who was sipping out of her personal water bottle take off the lid and fill it with ice but didn’t use an ice scoop just dumped her bottle into the ice bin to fill it…
Bad workers took my order in a bad tone also giving my order wrong. Bad
Atmosphere: 1
Service: 1
Every SINGLE time I come here, rude workers with attitude.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Blizzard, Ice Cream Cake
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