The service is terrible and the waiting time is ridiculous, terrible location to order
Atmosphere: 1
Food: 1
Service: 1
Michael Storms
Food has gotten more expensive, and you don’t even get the same amount each time. We’ve ordered the mac and cheese several times and the bowl is usually full. I received less than half of a bowl. I noticed when I got home and they offered to have me bring it back and remake it for me. Disappointing at best.
Made a $45 order. Arrived an hour later. Was told she forgot the 2-liter I ordered. I then waited another 40 minutes for my 2-liter. Was told she made other deliveries before she returned to get the 2-liter. What a joke.
Atmosphere: 2
Food: 2
Service: 1
April Giernoth
Used the app to order pizza, wings and cookie. After an hour we checked the app again. It was in prep. My husband called and they said it was another hour and a half wait. Jasmin was rude to my husband after he asked why is it another hour and a half and why they are not checking their end of the app. Jasmin said they have no control of the app. She then canceled our order. If they have no control of the app then how was she able to cancel the order? We will be calling corporate. This store sucks!!!! Never again will I order from dominos here in round lake.
Service: 1
Gavin
Gaslit over the phone over what bacon looks like, told to drive my pizza back and get it inspected for a refund, because its "policy." When I get there the manager accuses me of taking toppings off it before I got there before getting a refund and being told to leave.
Atmosphere: 1
Food: 1
Service: 1
Stanley Robinson
I ordered a pizza, wings and the marble brownie cookie. When I received the text message telling me that the driver "Gabriel" was in the neighborhood my friend went to wait on the porch for the delivery. Then I received a text that "Gabriel" was pulling up. Shortly after this my friend saw a car pull in front of the house one door north of us, saw a person exit the vehicle, return to the vehicle and then drive off. Almost immediately I received a text telling me that my delivery was completed and I should enjoy my food. My friend then came inside and told me what had happened. I immediately called this store and spoke to a young female and related the information to her. At which point she told me that the driver had knocked on the door and when there was no answer subsequently left the food sitting outside without making any attempt to contact me via phone or text. And when asked why he would do that she stated " he knocked in the door, no one answered so he left it because it was already paid for"! I then asked to speak with the manager. And when "Pat" came on the phone I explained to him what happened. He asked me "how do you know if it was our driver?" and " can you describe the car?". I then got agitated and told him it was pretty obvious it was their driver because of what we saw and receiving the delivery text immediately. He then said asked if we could go to the house next door and retrieve the food. When I told him I was not going to go and retrieve cold food he told me he "didn't need my attitude"! I then explained how poor his business sense is to say something like that to a customer and told him to cancel my order and refund my credit card. It is obvious the franchise owner of this location could care less about customers as this attitude of the employees seems to be endemic.
Chris Brito
Employees answer so rude and the driver don’t know how to check if the orders paid came knocking at almost 12 at night because they didn’t ask for the payment do not recommend associates seem to not care and try to argue awful service
Atmosphere: 1
Service: 1
Alyasia Coleman
I called and placed an order. I was told there was going to be a 25-30 minute wait . After an HOUR-LONG of waiting I called and was told the driver didn’t even leave with the order yet and I would have to wait another 20-25 minutes so I asked to speak to a manager. I spoke to the GENERAL MANAGER “brandy” and she told me that “She doesn’t have the time to call and tell everyone that there orders going to be late” she didn’t apologize for the inconvenience or show any type of consideration and was just straight up rude I plan on calling corporate to let them know but I wouldn’t recommend ordering from there the GM is terrible and inconsiderate
Atmosphere: 1
Food: 1
Service: 1
Paula Ibarra
I placed an order online pizza was dropped at my door and driver left. Called store to complain and manager on duty Kristen said since they got paid already there was no need for the driver to wait around. So because they go their money they don’t care!!!
It was good. I love the two for $6 dollars each med pizza ? ?. Thin crust with jalapeños, pineapple, and ham yo?
Atmosphere: 5
Food: 5
Service: 5
C Tee
There’s usually always a problem when I have to order from this location. Typically I order from the app as that’s what you have to use to redeem your points. However when it glitches, I do have to call in and then I’m not able to redeem my points. Usually, the first person I talk to is completely clueless and as soon as I start to ask any kind of questions they just put me on hold mid sentence. Then the manager gets on the phone who is just as clueless and has no explanation or anything to offer for the rudeness of their employee. I would avoid ordering here if possible but in a pinch, if you have to avoid dealing with them directly. They are terrible at customer service, in general just surprisingly nasty to deal with.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Lava Cake
Michael D Mason
We have been a very loyal customer to this store and we really tip very will revert time the driver deliver.Last week we decided to drive by and pick up some food only to find some of the the store employee not very happy for some reason I asked couple questions trying to orderThe gentleman on the cashier walked away, I asked if I can talk to the Manager, she was there making a pizza and she said what do you want to tell the me about, I asked her what is the gentleman's name she refuse to give name she said we don't give out names,I asked her name being the manager and the store, after long conversation finally she said Brandy,Tje she said why do I need the names.I said I need to file a complaint to corporate.The service is really very bad and very rude.We will not be using this pizza place.There are many pizza places around usPapa John's, Italian Oven and many othere .We thought being loyal is rewarding.It looks like it means nothing.
Atmosphere: 1
Service: 1
scott
The food at this place really sucks. The pizza is edible at best but the rest is trash and expensive!
Food: 1
abel vega
- Food. It's domino's- tried to get each person, too busy at night.- a pleasant weekly UFC-esque fight club at the back of the store(s). Last was between two Edgar's fighting for their love, "la torta." 5/5
The service is terrible and the waiting time is ridiculous, terrible location to order
Atmosphere: 1
Food: 1
Service: 1
Food has gotten more expensive, and you don’t even get the same amount each time. We’ve ordered the mac and cheese several times and the bowl is usually full. I received less than half of a bowl. I noticed when I got home and they offered to have me bring it back and remake it for me. Disappointing at best.
Atmosphere: 3
Food: 2
Service: 3
Antioch pizza is better. Better service, better food, better customer support.
Atmosphere: 1
Food: 1
Service: 1
Made a $45 order. Arrived an hour later. Was told she forgot the 2-liter I ordered. I then waited another 40 minutes for my 2-liter. Was told she made other deliveries before she returned to get the 2-liter. What a joke.
Atmosphere: 2
Food: 2
Service: 1
Used the app to order pizza, wings and cookie. After an hour we checked the app again. It was in prep. My husband called and they said it was another hour and a half wait. Jasmin was rude to my husband after he asked why is it another hour and a half and why they are not checking their end of the app. Jasmin said they have no control of the app. She then canceled our order. If they have no control of the app then how was she able to cancel the order?
We will be calling corporate. This store sucks!!!!
Never again will I order from dominos here in round lake.
Service: 1
Gaslit over the phone over what bacon looks like, told to drive my pizza back and get it inspected for a refund, because its "policy."
When I get there the manager accuses me of taking toppings off it before I got there before getting a refund and being told to leave.
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza, wings and the marble brownie cookie. When I received the text message telling me that the driver "Gabriel" was in the neighborhood my friend went to wait on the porch for the delivery. Then I received a text that "Gabriel" was pulling up. Shortly after this my friend saw a car pull in front of the house one door north of us, saw a person exit the vehicle, return to the vehicle and then drive off. Almost immediately I received a text telling me that my delivery was completed and I should enjoy my food. My friend then came inside and told me what had happened. I immediately called this store and spoke to a young female and related the information to her. At which point she told me that the driver had knocked on the door and when there was no answer subsequently left the food sitting outside without making any attempt to contact me via phone or text. And when asked why he would do that she stated " he knocked in the door, no one answered so he left it because it was already paid for"! I then asked to speak with the manager. And when "Pat" came on the phone I explained to him what happened. He asked me "how do you know if it was our driver?" and " can you describe the car?". I then got agitated and told him it was pretty obvious it was their driver because of what we saw and receiving the delivery text immediately. He then said asked if we could go to the house next door and retrieve the food. When I told him I was not going to go and retrieve cold food he told me he "didn't need my attitude"! I then explained how poor his business sense is to say something like that to a customer and told him to cancel my order and refund my credit card. It is obvious the franchise owner of this location could care less about customers as this attitude of the employees seems to be endemic.
Employees answer so rude and the driver don’t know how to check if the orders paid came knocking at almost 12 at night because they didn’t ask for the payment do not recommend associates seem to not care and try to argue awful service
Atmosphere: 1
Service: 1
I called and placed an order. I was told there was going to be a 25-30 minute wait . After an HOUR-LONG of waiting I called and was told the driver didn’t even leave with the order yet and I would have to wait another 20-25 minutes so I asked to speak to a manager. I spoke to the GENERAL MANAGER “brandy” and she told me that “She doesn’t have the time to call and tell everyone that there orders going to be late” she didn’t apologize for the inconvenience or show any type of consideration and was just straight up rude I plan on calling corporate to let them know but I wouldn’t recommend ordering from there the GM is terrible and inconsiderate
Atmosphere: 1
Food: 1
Service: 1
I placed an order online pizza was dropped at my door and driver left. Called store to complain and manager on duty Kristen said since they got paid already there was no need for the driver to wait around. So because they go their money they don’t care!!!
Service: 1
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
It was good. I love the two for $6 dollars each med pizza ? ?. Thin crust with jalapeños, pineapple, and ham yo?
Atmosphere: 5
Food: 5
Service: 5
There’s usually always a problem when I have to order from this location. Typically I order from the app as that’s what you have to use to redeem your points. However when it glitches, I do have to call in and then I’m not able to redeem my points. Usually, the first person I talk to is completely clueless and as soon as I start to ask any kind of questions they just put me on hold mid sentence. Then the manager gets on the phone who is just as clueless and has no explanation or anything to offer for the rudeness of their employee. I would avoid ordering here if possible but in a pinch, if you have to avoid dealing with them directly. They are terrible at customer service, in general just surprisingly nasty to deal with.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Lava Cake
We have been a very loyal customer to this store and we really tip very will revert time the driver deliver.Last week we decided to drive by and pick up some food only to find some of the the store employee not very happy for some reason I asked couple questions trying to orderThe gentleman on the cashier walked away, I asked if I can talk to the Manager, she was there making a pizza and she said what do you want to tell the me about, I asked her what is the gentleman's name she refuse to give name she said we don't give out names,I asked her name being the manager and the store, after long conversation finally she said Brandy,Tje she said why do I need the names.I said I need to file a complaint to corporate.The service is really very bad and very rude.We will not be using this pizza place.There are many pizza places around usPapa John's, Italian Oven and many othere .We thought being loyal is rewarding.It looks like it means nothing.
Atmosphere: 1
Service: 1
The food at this place really sucks. The pizza is edible at best but the rest is trash and expensive!
Food: 1
- Food. It's domino's- tried to get each person, too busy at night.- a pleasant weekly UFC-esque fight club at the back of the store(s). Last was between two Edgar's fighting for their love, "la torta." 5/5
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Chicken Wings
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