My wife and I went to Chasers, in Lake Zurich, on Saturday, 4/27, to get out of the house and watch the Cubs game.Shannon was the bartender. When we sat at the bar, we had to wait about 5 minutes for her to stop talking to her friends, at the other side of the bar. It's fine to speak with people, but she was the only bartender, and even though it was not busy, her head should be on a swivel to ensure that all customers are taken care of. When she did, finally, come over to us, she was very nice, but not apologetic.After she gave us our beers, she went straight back to her friends. She never looked back at us to see if we needed another beer and I had to wait AGAIN. When she did come over, I asked her if it would be possible to turn up the sound on the Cubs game. She said she would ask, but didn't think they would be able to do that. She went back to her friends and I don't think she even asked. She never came back to us to let us know what the decision was. After I finished my 2nd beer, we left for another place that may act appreciative of their customers. We live very close to Chasers, so it is convenient for us to go there. However, we will not be going back until the service people are trained in proper customer service. It evidently has not sunk in with Shannon.One other note - it is always so dark inside, even on a sunny day, which this was. Either turn on some lights or open some shades. It is so dark, I need to turn on my phone flashlight to read the menu.No wonder it was not busy on a sunny Saturday afternoon. They do have a patio, but no one was out there. It's sad because it is a nice big place. They seem to have gotten apathetic in their service.
Atmosphere: 2
Service: 1
Jesse Flores
This place is awful do not come here if you want the security to harass you and pick on you, this place is awful and very rude I can’t believe that they are still running the way they treat there customers I swear if I can have bar rescue to help this spot they definitely need it this place sucks
Victor H
Came here for a quick drink and we ended up eating as well. We had the expresso martinos and modelo. We had habanero wings , a hamburger and a area 51 burger. The burgers were cooked perfectly and the wings had a great crunch with just enough heat. The service was good and the place looks like it gets busy. We shall be back.
Atmosphere: 5
Food: 5
Service: 5
Jose Alvarado
Ordered a drink and shot and asked to look at a menu. After that 20 mins past by and put of the 3 employees working not one came and checked on me if I was ready to order or if I wanted another drink. Then when I finally got the attention of an employee she just told me to wait and never came back. It seems that socializing/gossiping and being on their phones is a big distraction from giving quality service.
Yovanne Barajas
Get the Mexican hot wings the best!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Fries
Jeffrey Mayorga
Over serving and making people die after closing...been happening for decades
J O
Food was expensive but delicious and very big plates of food so not complaining definitely worth itParking: Lots of parking availableWheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Parmesan Wings, Chassers Special Pizza, Sliders, Super Nachos, Breaded Mushrooms, The Hangover Burger, Philly Cheese Steak Sub, Chasers Burger, Steak, Wings, BBQ, Burger, Salad, Sandwich, Wrap, Boneless Wings, Loaded Tots, Fries, Area 51 Burger, Jumbo Wings
zukomario
Great to hang out with friends.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chasers Burger, Wings
Joseph Calo
Place declined. Customer service is trash.
Jeff Ewanio
Love me some Chasers. Excellent food and staff. Rick is the best!! Keep up the great work!!
My wife and I went to Chasers, in Lake Zurich, on Saturday, 4/27, to get out of the house and watch the Cubs game.Shannon was the bartender. When we sat at the bar, we had to wait about 5 minutes for her to stop talking to her friends, at the other side of the bar. It's fine to speak with people, but she was the only bartender, and even though it was not busy, her head should be on a swivel to ensure that all customers are taken care of. When she did, finally, come over to us, she was very nice, but not apologetic.After she gave us our beers, she went straight back to her friends. She never looked back at us to see if we needed another beer and I had to wait AGAIN. When she did come over, I asked her if it would be possible to turn up the sound on the Cubs game. She said she would ask, but didn't think they would be able to do that. She went back to her friends and I don't think she even asked. She never came back to us to let us know what the decision was. After I finished my 2nd beer, we left for another place that may act appreciative of their customers. We live very close to Chasers, so it is convenient for us to go there. However, we will not be going back until the service people are trained in proper customer service. It evidently has not sunk in with Shannon.One other note - it is always so dark inside, even on a sunny day, which this was. Either turn on some lights or open some shades. It is so dark, I need to turn on my phone flashlight to read the menu.No wonder it was not busy on a sunny Saturday afternoon. They do have a patio, but no one was out there. It's sad because it is a nice big place. They seem to have gotten apathetic in their service.
Atmosphere: 2
Service: 1
This place is awful do not come here if you want the security to harass you and pick on you, this place is awful and very rude I can’t believe that they are still running the way they treat there customers I swear if I can have bar rescue to help this spot they definitely need it this place sucks
Came here for a quick drink and we ended up eating as well. We had the expresso martinos and modelo. We had habanero wings , a hamburger and a area 51 burger. The burgers were cooked perfectly and the wings had a great crunch with just enough heat. The service was good and the place looks like it gets busy. We shall be back.
Atmosphere: 5
Food: 5
Service: 5
Ordered a drink and shot and asked to look at a menu. After that 20 mins past by and put of the 3 employees working not one came and checked on me if I was ready to order or if I wanted another drink. Then when I finally got the attention of an employee she just told me to wait and never came back. It seems that socializing/gossiping and being on their phones is a big distraction from giving quality service.
Get the Mexican hot wings the best!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Fries
Over serving and making people die after closing...been happening for decades
Food was expensive but delicious and very big plates of food so not complaining definitely worth itParking: Lots of parking availableWheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Parmesan Wings, Chassers Special Pizza, Sliders, Super Nachos, Breaded Mushrooms, The Hangover Burger, Philly Cheese Steak Sub, Chasers Burger, Steak, Wings, BBQ, Burger, Salad, Sandwich, Wrap, Boneless Wings, Loaded Tots, Fries, Area 51 Burger, Jumbo Wings
Great to hang out with friends.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chasers Burger, Wings
Place declined. Customer service is trash.
Love me some Chasers. Excellent food and staff. Rick is the best!! Keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Burger, Fries
Restaurantji Recommends
I love eating thereFood is good and doesn't take long
Atmosphere: 5
Food: 5
Service: 4
I enjoy this
Atmosphere: 5
Food: 5
Service: 5
Their reputation for wings proceeds them. It's really good food, a little higher priced than I expected, but definitely worth a try. ????
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sliders, Wings, Loaded Tots, Fries
Best wings
Atmosphere: 5
Food: 5
Service: 5
Great Drinks and Food. Staff Were Really Attentive and Serviceable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Super Nachos, The Hangover Burger