Freddy's Frozen Custard & Steakburgers

3320 Green Mt Crossing Dr, Shiloh
(618) 206-6236

Recent Reviews

Christian Santos

IDK what was going on here? Had a line that didn't seem to move, they had to close the drive thru? This was the first time I've ever seen this happen, didn't even get to eat here and we left right away... No one was taking orders..

Atmosphere: 1

Food: 1

Service: 1

Michael Wright

Go to Culvers.....far better food, service and employees that care.

Atmosphere: 1

Food: 3

Service: 1

Susan Loyet-Williams

Shiloh Freddy’s is appalling! The service is horrible, staff appear to be annoyed to be working. Food was awful! The person at the drive through window needs to go back to customer service training. Very poor management. The manager Shakita is completely unprofessional and down right rude.

Atmosphere: 1

Food: 1

Service: 1

Jahnee Baker

I was at Freddy’s about 40 minutes ago and my friend slipped and fell due to a leaky freezer that was sitting unplugged along the wall. The leak left a puddle that was not marked with a wet floor sign. She fell so hard that her phone flew from her hand and at least 10 feet across the restaurant. I almost slipped in the same area shortly afterwards, but she was able to warn me before I stepped further. She asked for assistance and nobody cared. She had to speak to several staff members just to get help and then finally someone called their GM. They gave her a plain sheet of paper and a sharpie to write down her statement and info as opposed to giving her an incident report. I’m so disappointed that my friend got hurt after we just drove in from out of town. Now she has to limp with a sore, bruised knee for the remainder of our trip.In the midst of all of this happening, I waited 10 minutes for my concrete to be remade since they messed up. I had to speak to 3 different people for progress to be made. The staff all looked to be high schoolers, so I recommend retraining all staff and hiring an experienced, higher level staff member/manager to work late shifts with young adults. If you value your safety and want to feel like a valued customer, please DO NOT COME HERE!

Atmosphere: 1

Food: 2

Service: 1

Alyssa Loggins

My brother ordered delivery for me and my mom and the food was very cold!!! , old fries, missing onions on 2 of the burgers it was the worst Freddy's experience I ever had

Atmosphere: 1

Food: 1

Service: 1

liberty kramer

Fries were extremely crispy, borderline overdone. The drive through line was long, grilled chicken club was TERRIBLE, no flavor and dry chicken. Some items ordered were not rang in even after repeating the order

Atmosphere: 1

Food: 2

Service: 1

Sonya Blair

Just left the establishment. The food was very good but the place was very dirty. Floors were so slippery I saw several people tell each other to be careful. Food, drink, garbage under many of the tables. Never a smile or any kind of friendliness from the cashier and we couldn’t hear or understand anything she was saying. After asking her to repeat herself a few times she walked away smirking. Same employee then went on break, kicking her shoes off and laying in the booth. Also witnessed several drive thru customers having to come in to the store because items were missing or prepared wrong. What a shame since like I stated above, the food was good.

Atmosphere: 1

Food: 4

Service: 1

Derrick Snow

Unfriendly.. Fries were cold.. Too much money for the service and food provided.. Very disappointed I chose to have lunch here.. First time and last time.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Burger

wes waters

Always a great experience at Freddy'

Atmosphere: 3

Food: 5

Service: 5

kristy hohl

The tables and floors were really dirty and the bathrooms were a mess. This was the first times it's ever been like that when we went there. It was 3:30 in the afternoon. I'm hoping they were just to busy from a rush. The food was awsome though!

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Burger, Fries

Neal Haegele

Lots of folks. But they make good

Atmosphere: 5

Food: 5

Service: 5

Cody Smith

I really enjoy the food and how this is done. The curds are the best of all other places I go. Top notch.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon & Cheese Double Steakburger, Cheese Fries, Burger, Cheese Curds

D Snow

Girl at window was not friendly and my fries were cold. It was my very first visit. I will try another location before I told them out.

Food: 2

Service: 2

Gracie Adams

I enjoyed the food and my Granddaughter and I had a fabulous dinner together ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Freddy’S Fry Sauce, Burger, Sundaes, Fries

R Schrand

Our order was messed up but the food was hot and the hamburgers were

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Burger, Fries

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Freddy's Frozen Custard & Steakburgers

3320 Green Mt Crossing Dr, Shiloh, IL 62269
(618) 206-6236