Chicken-N-Spice Shorewood

served my friend a cup of mashed potatoes with smeared all over the rim. upon calling, they told him that wasn't possible and they'd remake it. don't go here. biohazard

Atmosphere: 1

Food: 1

Service: 1

Just found blood on the outside of my container of mashed potatoes. Called the restaurant and told her what happened she goes and tells me. I promise you nobody here has blood on their hands. Bring the food back and we can remake it. No thank you not going to order from here again.

Atmosphere: 3

Food: 1

Service: 2

I ordered a 30 Chunk Special & a 50 Chunk Special in which the sauces come included with the special. I placed the order online $200+ as it was an employee birthday lunch we picked up from the restaurant over an hour away. I pick up my order and everything seemed to be there as per the worker. I drive back to work over (1hr+) to Chicago. As we unpackaged the orders there was no sauces at all not even for the Jalapeno Poppers. Luckily the Marinara was included for the Mozzarella Sticks. I call in to talk to a manager in which she stated she was the manager. As soon as I said I just picked up a big online order she states your sauces are here. I then replied why weren't they added to my order and the blame game started of a new employee. I know there's a floor manager who has to double check orders especially one that is $200+. Manager then went to ask if we order regularly as to credit me for something. But then when she said I can credit you for the sauces. Lady the sauces comes free with the order... I get accidents happen but be mindful of the order size and it being a birthday lunch how inconvenient this was and for you to want to credit me for sauces that comes free or the 4 extra sauces I paid to reassure we had enough sauces is just an insult at this point. Nevertheless, I sure hope they get their orders and management together because I'm sure going to have to reconsider having future orders if they can't get their flaws corrected.

Atmosphere: 3

Food: 3

Service: 1

Food is good but these cooks are always ripping you off on the sides Either they wanna rip you off or they legitimately can’t count. It’s literally every single time.

Atmosphere: 1

Food: 1

Service: 1

They shorted us we ordered potato wedges as part of the order paid for them got home and they weren’t in bag.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Shrimp Basket

Rude workers and so slow 😔

Didn’t even put the chicken on my sandwich just wrapped up two buns and sauce. And then the girl believed I was lying when I came back to get my sandwich fixed. They didn’t want to help or fix their mistake

Atmosphere: 1

Food: 1

Service: 1

Horrible terrible service! The young lady working the Drive-through had zero customer service! I’m a retired Navy showed her my card and she still refused to give me my discount on top of having a horrible attitude! The discount was minor, but it was her attitude that was over the top and totally uncalled for

My food was ice cold and rubbery! I hope the owner see this so they can talk to this young lady because her attitude was totally uncalled for she slammed the window on me and I asked her about the price of my food she wanted to argue with me! My receipt said that her name is San. Been going here for years, but I promise you I absolutely will never come back to this place!

Good customer service go a long way! This place was much better when it was on the east side!

Atmosphere: 1

Food: 2

Service: 1

So I got my order today. Called because it was wrong and the phone number won’t even work. I went through drive thru and I live 45 min away. So my dinner is kinda ruined and no way to contact
🤷🏽‍♀️

Atmosphere: 4

Food: 4

Service: 1

Recommended dishes: Shrimp Basket

This is definitely not the mom and pop shop that use to be downtown Joliet! I just spent $55 to leave with burnt gizzards and then was blamed bc I ask for them fried 30 secs longer. Would Not go back and if you looking for that old feeling...this ain't it..sorry. I hate they sold the place 😒

Atmosphere: 1

Food: 1

Service: 1

The chunks were veiny, had weird hard inedible pieces, and lots of really weird dark spots in the meat. I had to cut away more than I ate and I gave up half way through 6 chunks. My son got funky chicken with hard bits he was afraid to eat. The chicken was weird, dry, and over priced. We will never be back.

Food: 1

Service: 5

Clean and good. Nice staff. Ate indoors. Damn good chicken.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Breast

I ordered via drive thru and the staff was patient , intelligent , coherent , respectful .
My order has always been correct . The staff have always been friendly. The presentation of the order is neat and clean. I recommend !

Food: 5

Service: 5

This is the only place I'll get fried chicken from. I've been getting food from here for the past 3 years and I look forward to it every time. Don't change!

Food: 5

Service: 5

The Employees are nice and friendly and the food so good and we went next door to get a dessert from cheesecake by James and it's a Good cheese cake.

Atmosphere: 5

Food: 5

Service: 5