Cold Stone Creamery

The two girl working there are very slow they only talk it took them 25 minutes to make a my like it ice cream don’t come here unless you want to waste your time

Food: 3

Service: 1

The ice cream is delicious, the place is very well managed, clean and the staff is very friendly

Atmosphere: 5

Food: 5

Service: 5

To the sweet girl I spoke to on the phone tonight who I asked if they still had the Halloween ice cream, I hope you see this. You have no idea how much of an impact you made, I have been dealing with horrible depression the past month which made it impossible for me to do anything for my favorite holiday, Halloween.. your decision to write this simple note on my ice cream lid allowed me to experience a little bit of the Halloween joy I did not get to feel this year. You have no idea how much I needed that and I thank you so much for being a kind hearted person. The world needs more people like you. I hope you have a wonderful life and continue to impact people’s lifes the way you’ve impacted mine, as small as it may seem to most that little note meant more to me than you could ever know. ❤️

Atmosphere: 5

Food: 5

Service: 5

Too expensive, small portions

Atmosphere: 1

Food: 2

Service: 1

Love that the ice cream is fresh and they chop all your ingredients into the ice cream in front of you! Delicious!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Lovers Only

I have frequented this store for years,
Cold Stone has turned into a Chipotle, less ice cream and higher pricing! $10 bucks for the founders favorite, love it (med) size with ice cream at cup level! Employee actually scraped off the top and threw the extra ice cream away...wasteful. Manager was present and told me this how she was taught. Won't be going back.

Atmosphere: 3

Food: 2

Service: 3

It was nice

Vegetarian options: Almond milk

Atmosphere: 5

Food: 5

Service: 5

Male made our ice cream and we normally love the experience and ice cream at the Romeoville/ Plainfield location. Servers did not greet, did not mix ice cream correctly. Did not ask about toppings and tried to rush the order. Not pleased at all.

Atmosphere: 1

Food: 2

Service: 1

Male made our ice cream and we normally love the experience and ice cream at the Romeoville/ Plainfield location. Servers did not greet, did not mix ice cream correctly. Did not ask about toppings and tried to rush the order. Not pleased at all.

Atmosphere: 1

Food: 2

Service: 1

Even though I placed my order before closing, and when I got there, they were closed, but the team still made my order

Atmosphere: 5

Food: 5

Service: 5

Highly disappointed daughter picked up some fancy apples as she has done in the past. And I tried to slice it with my apple slicer, and the apple was so old that the cream cheese was falling right off with the caramel. For the price you think that you would not serve old taffy apples of any kind! Just saying!

Food: 1

Went in to get some taffy apples that are already premade and had to wait 10 minutes due to the kids that are running the place. Too busy goofing off and socializing with friends that came in to talk to them as well as showing one another Snapchat videos in the back instead of cutting the apples I bought. Beyond unprofessional and irritating especially considering the cost of a taffy apple you would think that the customer service would be better.

Atmosphere: 1

Service: 1

I had cold stone for 1st time. It is smooth and delicious. Even got a treat for my dog. Highly recommend. I got mint and sprinkles.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Stone Creamery Creation in Hand

SCAM ALERT! Cold stone creamery Shorewood IL. How can you name a product Butter Pecan ice cream but not have pecans in the ice cream. I ordered a pint of Butter Pecan ice cream and not one pecan was in the whole pint. Every time I have ordered this flavor or even bought it at the grocery store, they all have pecans in the ice cream but not here. I called and spoke with the woman that made my order and she said that, oh you have to ask for the pecans to be added and mixed in. WHAT, your kidding me right. As much as you charge for this ice cream it doesn't automatically come with all of the ingredients that's supposed to be in it. $13.00 for a pint of flavored ice cream without any pecans is absolutely absurd. This is blatant false advertising.What the F has happened to our world. It's like going to buy a new car and them not giving you the wheels and tires with the car. Share this review with others.

Annie was so nice and patient...absolute gem