Dairy Queen (Treat)

Lady at counter were rude. She needs to be fired. Aggressively handed my party their ice cream. Then she proceeded to tell me not to unlock the door when my party was LEAVING. Not politely. Literally said “Don’t unlock the door.” This took place around 8:25 on November 15th. The girl with brown hair needs to be let go and needs to learn her manners.

It was just ok nothing special

The girls that work there are nice but I’ve never had an entire blizzard melt from my 3 minute car ride home as much as it does recently. I rather continue going to tcby where my froyo won’t melt into a soup

We love our local Shorewood Dairy Queen. Thank you guys for your hard work throughout the years!

Love the blizzards

It was very cool. Me and my Tia we went there because my phone was broken so we went to a store to fix it and it was very cool outside the entire also and it's very cool. Also, I asked him if I can send him mail from my location to their location. I can make their logo into the oldest logo So five stars I will come back eventually

Positive & Quick

Staff, high school girls, very nice and courteous. Products was fresh and delicious.

I had one of the worst customer service experiences at this Dairy Queen location.

From the moment we walked in, we weren’t greeted. The employees looked irritated that we were even there. No “hello,” just cold, unpleasant energy. We're visiting in town so we took our nieces. My daughter wanted a Mudslide Blizzard. She asked the blonde girl at the counter. She said it was only available online. When I asked if we could get it if I placed the order online, she replied with a rude and dismissive “I guess…” — not a yes or no, just attitude.

After paying for the rest of our order, I tried to place the order online for the Mudslide Blizzard, but the site said this location wasn’t accepting online orders. I explained that to another employee and asked if I could pay for a different Blizzard but have it made like the Mudslide. She looked over at the same blonde girl and then told me no — saying “our manager will get really mad at us.” Still trying to be reasonable, I asked if they could just make something close to the Mudslide.

To top it off, when I asked the second employee for the name of the girl who had been so rude to us, she told me they’re not allowed to give out names. No accountability, no ownership, just a complete lack of care for the way customers are treated.

This was such an unnecessary and frustrating experience. I don’t expect perfection, but I do expect basic courtesy and the willingness to help a customer — especially when we’re being respectful and just trying to order something for the children.

I really hope management takes this seriously. This staff needs retraining on both customer service and professionalism. I would recommend going to a different location.

Hours in store window and Google both state opens at noon. Waiting till 12:10 still not open and nobody in sight.

The kids that work there are the best ever! Always fast, kind and courteous.

Love it there

Blizzard softer than a shake but good Flavor.

1st time here & it will be the last time! Let's just say the girls behind the counter were acting like we were disturbing them, ordered a vanilla cone & it tasted like cool whip & the cone was stale.

Food: 1

Service: 2

Love going here.

Atmosphere: 5

Food: 5

Service: 5