Dairy Queen (Treat)
707 W Jefferson St Suite Q, Shorewood
(815) 729-0400
Recent Reviews
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Horrible everything tonight. The 3 girls were super rude and had an attitude and even slammed the ice cream on the counter. Barely any candy in my kids blizzards. First time going there in a few years and it will definitely be the last.
Atmosphere: 1
Food: 1
Service: 1
Probably won’t be returning to this location anymore. All the girls working there look like they want to d!3, never even smile at you, and just overall have horrible customer service. Everytime I go in one side of the place is closed and anybody who even steps a foot on the other side gets yelled at, or if you’re there before that side is closed they’re sweeping at your feet as you’re standing in line. The environment overall is just bad and it’s disappointing that the girls can’t even act like they enjoy their simple summer job.
Food: 2
Most unfriendly staff I have witnessed at a DQ in a very long time. Tried to engage the 2 young ladies in conversation, granted with corny jokes, couldn't get either to engage or crack a smile. If they dislike their job that much time to go do something else.
Ordered my usual turtle pecan blizzard, told them to throw an extra turtle in (told you, corny jokes) and nothing. Not even a response of any kind. The blizzard also tasted odd for a turtle pecan blizzard. Not sure why but was slightly off from what I'm used to.
Pretty slow while I was here but a family came in and I watched the order interaction and same thing. Barely could hear the gal taking the orders and not overly friendly. Didn't interact with the excited kids at all.
Blond gal literally had a frown on her face the whole time it seemed.
Was at this store Saturday July 20 about 4:30 p.m.
Atmosphere: 5
Food: 2
Service: 1
I l frequent this to location often because it’s close to my home. Ive been going there for years. I purchased a box of ice cream sandwiches as always which cost over $15 for six of them. Once I opened this particular box the first two were fine but the rest of the box upon examination were extreme small.
I took the box back and explained the situation to a young girl who they called from the back. She was rude in her attitude not in her tone. She stated there was nothing she could do. I explained to her she could either replace them or reimburse me. It took here a while to finally exchanged them but she was rude in her attitude and behavior. She did say that the size depends on who makes them?? What kind of Foolishness is that??? I inform her that was unacceptable that all ice cream sandwiches should be the same size. Customers expected them all to be the same size when they are paying $3 or more for each. She didn’t care what I said and didn't know exactly what to say or do at one point.
I ask for her name she refused. I ask for the store owners name to call him. She refused to give me his name and said she was going to text him. Young people need to learn customer service because we as consumers have a great deal of choices where to spend our money. Please retrain your young staff. The other young ladies were very nice just the one that was in charge had no knowledge of how to handle a situation like this or any customer service skills.
I won't be purchasing anything else from this location and have shared this information with my family and friends in the area and they won’t be as well. Just sharing my experience and sadly it was disappointing.
Atmosphere: 1
Food: 1
Service: 1
Disappointed. There was a pungent smell when I first walked in. The kids working were rude and had an attitude. From now on, I will drive 20-30 minutes to a different location for better quality and service.
Can't go wrong with DQ.
Atmosphere: 5
Food: 5
Service: 5
Typical
Atmosphere: 4
Food: 4
Service: 4
Gotta love picking up a pre ordered Birthday cake (order placed with the owner ) and NOT having the persons name put on the cake.
Service: 1
Still the great place its always been!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone
I truly wish the Dairy Queen was a
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
85¢ Blizzard day
Tasty ice cream treats!
Quick service!
Terrible ordered a vanilla malt not sure what u got or why there's marshmallows in it. Never ordering again management is run terribly. Go to cold stone instead
What can I say. Excellent! My wife had a sundae and I had a dipped cone. The staff was very friendly and quick. We ate in the car but there are available seats inside. Great summer ice cream outing!
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