Dunkin'
955 Brook Forest Ave, Shorewood
(815) 609-5570
Recent Reviews
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I got the wrong iced coffee despite the sticker being correct and when I gave it back to them they took out my straw and wiped the drink like they were going to serve it to someone else..
Atmosphere: 1
Food: 1
Service: 1
Slowest and most expensive Dunkin in the tri-county area. Avoid
Atmosphere: 1
Food: 3
Service: 1
Love this Dunkin!
Atmosphere: 5
Food: 5
Service: 5
This place charges almost 2 dollars more for their lattes!! Rather drive down the street and support the fair businesses.
If you plan on ordering through DoorDash or delivery service from this location, I would call ahead and make sure they have the items. There have been numerous times I have ordered something (1 item in particular, a blueberry muffin) and instead of a courtesy phone call to let me know they didn’t have it, They just put another random item in its place. Today they just decided to sub it with 2 not so fresh glazed donuts. If I had wanted that, I would’ve ordered it. The proper solution if you don’t have something would be to send the refund for the item or even offer an item of similar value, but take the moment to ask first. You don’t know if someone has a food allergy, if you’re sending something that they absolutely don’t like or can’t eat…. This is absolutely not about getting free stuff. I just want what I paid for or its value. I tried to call five times and not a single answer. I understand that it’s 9 o’clock at night and Dunkin’ Donuts doesn’t have many fresh items at the time, but to have it on your menu and it consistently not be available is crazy. Maybe consider taking it off your menu after a certain time so that customers are not repeatedly disappointed and aggravated. And the random bait and switch without a heads up is also disrespectful.
Atmosphere: 1
Food: 5
Service: 1
This Dunkin is my favorite!
Atmosphere: 5
Food: 5
Service: 5
I love ❤️ Dunkin' Donuts
Atmosphere: 5
Food: 5
Service: 5
Awesome donuts 🍩 and they were sweeping 🧹 the floor as I walked in
Atmosphere: 1
Food: 5
Service: 5
Just ask for less ice
Not sure what was up with my coffee but it tasted so bad I couldn't finish it. Not coming back. The young man working the drive thru was good though.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Visited via drive thru. Ordered a small green ice tea which was $3.97. I counted out the change and gave the attendant the exact amount. She dropped it. Then she says you owe me 57 cents. I stop here often and I would have picked the change up but there were several cars behind me and I was in an SUV which meant I would have to pull over and get out of the car. I thought the young lady could have said you're good but she demanded I give her the change she dropped. Probably my last time using this facility.
Atmosphere: 3
Food: 4
Service: 1
Only location for Lemon filled
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
Arianna had great service at the drive-thru window! She was smiling and very sweet when speaking to my mom and I. The world needs more people like her at drive-thru windows. Thank you Arianna. 10/10 service. She deserves to be recognized.
Atmosphere: 5
Food: 5
Service: 5
Way overpriced compared to other Dunkin’s. My drink is $2 more there, no idea why. Good service though.
Always the best dunkin in town.
Atmosphere: 5
Food: 5
Service: 5
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